Cancel AVG Antivirus the easy way

Product overview

AVG Antivirus is a suite of antivirus and internet security products offered by AVG Technologies B.V., now part of Avast under Gen Digital. The range includes a free edition and paid tiers that add firewall, VPN and tune-up utilities.

Who uses it

AVG targets individuals, families and small businesses needing protection against viruses, spyware and ransomware, with both free and paid plans.

Quick company facts

Web (direct purchase) - detailed steps

1. Sign in to your AVG Account on the AVG website or open the AVG application on PC/Mac.
2. Locate subscription or billing settings and select cancel before the next billing date to stop future charges.
3. If cancel option is not available, contact AVG Support and request cancellation and a confirmation.
4. Keep any confirmation email or support ticket number for proof.

iOS - App Store cancellation (Apple purchases)

1. On your iPhone or iPad sign in with the Apple ID used for the purchase.
2. Open the App Store and tap your profile image.
3. Tap Subscriptions, choose the AVG subscription, tap Cancel Subscription and Confirm.
4. Refund requests for App Store purchases must be handled via Apple; AVG cannot process App Store refunds.

Android - Google Play cancellation (Google purchases)

1. On your Android device sign in with the Google Account used to buy the subscription.
2. Open Google Play Store, tap your profile image, choose Payments and subscriptions then Subscriptions.
3. Select the AVG subscription, tap Cancel subscription and follow on-screen instructions.
4. For refunds of Google Play purchases contact Google Play; AVG Support can assist but cannot directly cancel Google Play subscriptions through your AVG Account.

Phone cancellation

1. AVG does not publish a phone cancellation method for consumer subscriptions. Use account dashboard or contact support via email/help centre as primary options.
2. If you locate a phone number in your purchase confirmation, request a confirmation email of cancellation.

Email and post cancellation

1. To cancel by email contact AVG Support through the official support channels listed in your account or purchase confirmation and request cancellation.
2. To cancel by post send a registered letter to: AVG Antivirus, 110 High Holborn, WC1V 6JS London, United Kingdom and keep your postal receipt.
3. Always request written confirmation of cancellation to keep as proof.

Moving - change of country

AVG does not publish a specific relocation cancellation policy. For subscriptions purchased directly, cancel via your AVG Account before the next billing date and request a refund if within the 30-day Money Back Guarantee period. Provide proof of move only if requested by support. Applicable law: Consumer Contracts Regulations 2013 for cross-border distance contracts where relevant.

Price increase

If AVG amends the End User License Agreement (EULA) and you object within 30 days of notice you may cancel and receive a prorated refund for the unexpired portion of the Subscription Term, per AVG policy in the research data. Provide a copy of the notice or renewal charge as proof.

Death of the subscriber

AVG does not publish a policy for cancellation on account of a subscriber death. Use the registered postal address or contact support and supply the required proof such as death certificate - AVG may review on a case by case basis. Applicable law: Consumer Rights Act 2015 where service performance is relevant.

Legitimate ground (breach of contract or EULA)

AVG lists exceptions where refunds will not be provided if the Acceptable Use Policy or EULA has been violated. If you claim a breach by AVG, provide the contract, screenshots, timestamps and correspondence. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

To end an ongoing subscription cancel before the next billing date. Annual renewals are eligible for a full refund under the 30-day Money Back Guarantee if requested within 30 days of being charged, per AVG policy.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online service contracts starting the day the contract is placed. If you download digital content during that 14-day period you must give express consent to waive the right. To claim cancellation under this regulation supply your order date and request confirmation. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

There are no documented retention offers from AVG in the research data. To ask for a retention or discount contact AVG Support via your account or the support channels listed in your purchase confirmation and request a renewal or retention offer in writing. Provide your subscription ID and the renewal date when you contact support.

What cancelling saves

Compute the yearly saving for common plans based on published prices.

AVG Antivirus (1 PC) annual price: £9.95 per year. Yearly saving if cancelled: £9.95 per year.

AVG Ultimate (10 Devices) annual price: £21.99 per year. Compare to F-Secure Total at £59.99 per year: £59.99 - £21.99 = £38.00 saved per year.

Compare AVG Antivirus (1 PC) £9.95 to McAfee Total Protection annual price £39.99: £39.99 - £9.95 = £30.04 saved per year.

For customers on AVG AntiVirus Business Edition at £36.14 per year, switching to AVG Ultimate £21.99 would save £36.14 - £21.99 = £14.15 per year if the features match your needs.

Cheapest real alternative among listed competitors: AVG Antivirus (1 PC) at £9.95 annual remains the lowest published annual price in the research data.

Key United Kingdom consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most distance contracts and rules for digital content.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair practices. If you believe AVG has used unfair renewal terms you can complain to Citizens Advice or escalate to the CMA through Citizens Advice guidance.

Escalation path

1. Complain to AVG in writing and keep records. 2. Contact Citizens Advice for next steps and template letters. 3. For card payments consider Section 75 or chargeback via your card issuer if the purchase qualifies. 4. If the dispute relates to a specific sector use the relevant ombudsman. Applicable laws: Consumer Rights Act 2015, Consumer Contracts Regulations 2013.

Access and subscription end

After cancelling a paid AVG subscription you can continue to use paid products until the end of the current subscription period. No automatic refund for unused time is provided unless the cancellation falls under the 30-day Money Back Guarantee, an annual renewal refund window, or other specific circumstances stated by AVG.

Data and account

Export any logs, licences or invoices you need before deleting your account. AVG support may retain account data under its privacy policy; request deletion from AVG Support if required.

Final billing and refunds

Direct purchases: request refunds within 30 days under AVG’s 30-day Money Back Guarantee as applicable. App Store and Google Play purchases: refunds are handled by the respective stores. Keep proof of cancellation and refund requests when you contact your bank for chargeback or Section 75 claims.

Use this checklist to cancel and preserve your rights.

• Find your next billing date in your AVG Account or purchase confirmation.
• Cancel before the next billing date to avoid a renewal.
• If purchased via App Store or Google Play cancel inside the store immediately and keep the cancellation confirmation.
• If you want a refund request it within 30 days for direct purchases to be eligible for the Money Back Guarantee.
• Save invoices, confirmation emails and any support ticket numbers as proof.
• If you do not get a satisfactory response, contact Citizens Advice and consider Section 75 or chargeback via your card issuer if the charge qualifies.
• If sending a letter use registered post to: AVG Antivirus, 110 High Holborn, WC1V 6JS London, United Kingdom and keep the receipt.