Cancel Binge the easy way

Overview

Binge is a subscription video on demand service launched in 2020 and owned by Foxtel Group (a DAZN company). It offers television series and films on demand and competes with other OTT platforms.

Content and availability

Binge focuses on premium entertainment including television series and films. The service is primarily positioned for the Australian market; pricing in GBP is not published by Binge for UK customers.

Company facts

Web / in-account cancellation

1. Sign in at https://binge.com/ or the local Binge help page How do I cancel Binge.
2. Go to Account or Subscription settings.
3. Select Cancel subscription and confirm on screen.
4. Save or screenshot the confirmation. Cancellation is immediate.

iOS - cancel via Apple

1. Open Settings on your iPhone/iPad.
2. Tap your name then Subscriptions.
3. Find Binge and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof. Cancellation is immediate for future renewals.

Android - cancel via Google Play

1. Open Google Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Binge and tap Cancel subscription.
3. Save the Google Play confirmation email. Cancellation is immediate for renewals.

Phone cancellation

1. Contact Binge customer support - phone number is not published by Binge.
2. Give the full name on the account, account email, and customer reference if known.
3. Ask the agent for an immediate cancellation confirmation number and record date/time of call.

Email cancellation

1. Send an email with subject "Cancel subscription" to the published support channel if available; if no support email is published, use the web form.
2. Include full name on account, account email, account number or customer reference, and a clear statement: "I Cancel my Binge subscription with immediate effect" plus desired termination date.
3. Keep the sent email and any auto-reply as proof. Cancellation is effective on receipt.

Post - written cancellation (Recorded Delivery)

1. Write a signed letter including full name on account, account email, account number or customer reference, and the clear statement: "I Cancel my Binge subscription with immediate effect" and desired termination date.
2. Send by Recorded Delivery to Binge, 100 Wood Street, EC2V 7AN London, United Kingdom.
3. Keep the proof of postage and delivery receipt. Notice is effective on receipt by Binge. Recorded Delivery provides independent proof if a dispute arises.

Moving abroad

If you leave the country and can no longer receive the service under the contract terms, supply proof such as a copy of a visa, residence registration or a utility bill showing the new address. Binge must process the request as a contract termination when the contract allows relocation as a ground for termination.

Applicable law: Consumer Rights Act 2015 for contract fairness and performance.

Price increase

If Binge raises the subscription price during an ongoing contract and you do not accept the new price, you may cancel. Provide evidence of the notice from Binge showing the price increase and your account details. The trader must allow you to exit if the price increase is not in your existing contract terms.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Provide a death certificate and proof of your authority to act for the estate. Binge should accept termination requests where the subscriber is deceased and the account cannot be continued.

Applicable law: Consumer Rights Act 2015.

Legitimate ground - service not provided with reasonable care and skill

If Binge fails to provide the service with reasonable care and skill, submit evidence such as screenshots, error logs, or correspondence showing repeated failures. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill and you can require remedy or termination where the service is not as required.

Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on a fixed-term plan that has ended, cancellation should be allowed without penalty. Provide the account details and your request. If automatic renewal occurs, the DMCCA 2024 introduces protections for renewal and cancellation.

Applicable law: DMCCA 2024 - renewal protections: government response.

Cooling-off period (initial and renewal)

You have a 14-day initial cooling-off period from contract formation to cancel without penalty for most online subscription contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and as reinforced by the DMCCA 2024. If service access begins during the cooling-off period with your express consent, the provider may charge proportionately for services supplied until cancellation. Send a clear cancellation statement; liability for payments under a cancelled contract is extinguished and you may be entitled to a refund under the DMCCA 2024.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights: DMCCA 2024.

Before you cancel: negotiate

Research shows no publicly reported retention offers from Binge. If you want to try to reduce your bill, call or use web chat and request an offer. Script: "My account email is [email]. I want to cancel because of cost. Are there any discounted monthly or annual offers you can apply to my account?" Ask for a written confirmation of any offer and the exact new monthly price and expiry date.

What cancelling saves you - concrete math

Binge GBP pricing is not published. Use competitor examples to calculate annual costs and potential savings when switching.

British IPTV: £10.99 x 12 = £131.88 per year.

IPTV UK: £18.00 x 12 = £216.00 per year.

Vodlix: £1,199.00 x 12 = £14,388.00 per year.

Example saving switching from IPTV UK to British IPTV: £216.00 - £131.88 = £84.12 per year.

Cheapest real alternative from our competitor list: British IPTV at £10.99 per month (£131.88 per year).

Key United Kingdom consumer law

Your rights when cancelling a subscription are supported by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 (DMCCA). The Competition and Markets Authority enforces rules on unfair auto-renewal and cancellation terms.

Cooling-off and refunds

The DMCCA 2024 provides a 14-day initial cooling-off period and a 14-day renewal cooling-off period after a trial or after a 12-month or longer contract auto-renews. If you cancel within these periods you are entitled to a refund except for proportionate charges where you consented to immediate service supply.

How to escalate

Step 1 - Complain to Binge with full account details and a clear cancellation statement. Step 2 - If unresolved, contact Citizens Advice for guidance and consumer mediation: Citizens Advice - cancelling a service. Step 3 - For payment disputes use chargeback with your card issuer or Section 75 where applicable. Step 4 - Report persistent unfair auto-renewal or difficult cancellation practices to the Competition and Markets Authority.

Check access and final billing

After cancellation you will typically retain access until the end of the paid billing period unless you cancelled in a cooling-off period and are entitled to an immediate refund. Keep screenshots of final account status and any confirmation emails.

Data and account recovery

Decide if you want your account deleted or deactivated. If you request deletion, retain any receipts needed for a refund claim. To reactivate later, sign in and follow the subscription purchase flow. If you cancelled via Apple or Google Play, reactivate through that store to avoid duplicate charges.

Use this checklist after you decide to cancel.

• Find your account email and any customer reference numbers.
• Decide cancellation method: Web, App Store, Google Play, Email or Recorded Delivery.
• If using post, prepare a signed letter including full name, account email, account number or customer reference and the statement: "I Cancel my Binge subscription with immediate effect"; send by Recorded Delivery to Binge, 100 Wood Street, EC2V 7AN London, United Kingdom.
• Take screenshots of confirmation pages or save any confirmation emails.
• Check your next bank statement to confirm no further billing.
• If you want a refund claim, note the cancellation date and any service usage during the cooling-off period.
• If billing continues after confirmation, escalate using Citizens Advice and your card issuer for chargeback or Section 75 if applicable.