Cancel BrainManager.io the easy way

Overview

BrainManager.io is a software-as-a-service platform that delivers online tests, personalised test reports and personal development exercises. It targets individuals who want fast insights about cognitive skills and career-related traits.

Main features

Features include free tests, premium tests with detailed reports, a knowledge base and exercises to support personal development. Premium access unlocks additional test results and tools.

Company facts

Web - cancel subscription page

1. Open https://brainmanager.io/cancel-subscription.
2. Enter the email address used for the account in the form field.
3. Click the "Cancel Subscription" button.
4. Open the confirmation email sent by BrainManager.io and click the confirmation link to complete the cancellation.
5. Keep the confirmation email as proof.

Account profile - logged-in cancellation

1. Log in at the website.
2. Go to your profile or subscription settings.
3. Select "Pause" or "Cancel subscription" and follow on-screen prompts.
4. Save the on-screen confirmation and the confirmation email.

iOS - if billed via Apple

1. Open the App Store on your device.
2. Tap your profile icon, then Subscriptions.
3. Find BrainManager.io subscription and choose Cancel Subscription.
4. Keep the Apple confirmation for proof.
5. If you cannot find a subscription, cancel via the BrainManager.io account or contact support.

Android - if billed via Google Play

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select BrainManager.io and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot.
5. If you paid directly to BrainManager.io, follow the website cancellation steps.

Phone

1. Phone contact is not published by BrainManager.io; the company does not list a public phone number.
2. If you have a dedicated account manager or a phone number from prior communications, use that number and request a written confirmation email.

Email

1. Send an email to [email protected] with the subject line "Cancel subscription" and your account email.
2. Include your full name, billing email and last four digits of the card used if available.
3. Ask for written confirmation and keep the ticket reference or reply.

Post

1. Write a signed letter requesting cancellation, include account email and date of request.
2. Send by registered post to: BrainManager.io, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of posting. Allow postal handling time for processing.

Moving abroad or relocation

If you move and cannot use the service because of geographic restrictions, contact [email protected] with proof of new address (utility bill or official document). BrainManager.io's published pages do not list a formal relocation policy; submit documentary proof and request cancellation.

Applicable law: Consumer Rights Act 2015 for service quality and contract fairness.

Price increase

If BrainManager.io increases the subscription price during an active billing period without a contractual clause allowing it, you may cancel and request a refund for future charges. Supply the notification you received from BrainManager.io and billing statements showing the new charge. If BrainManager.io followed its terms and communicated the increase, cancellation remains allowed to avoid future higher charges.

Applicable law: Consumer Rights Act 2015; Competition and Markets Authority guidance on auto-renewal and clear pricing.

Death of the subscriber

To cancel after the death of a subscriber, send an email to [email protected] including a copy of the death certificate and the account email. Ask for account closure and a refund if the charge falls inside the 7-day trial refund window.

Applicable law: Consumer Contracts Regulations 2013 where relevant to cancellations; evidence required is a death certificate.

Legitimate ground accepted by BrainManager.io

Research shows BrainManager.io customer support has issued refunds for accidental or unauthorised charges when contacted promptly. Acceptable grounds reported in reviews include accidental subscription and unauthorised charges. Provide bank statement entries and correspondence as proof.

Applicable law: Consumer Rights Act 2015 for fair treatment and correct service provision.

End of commitment

BrainManager.io billing cycles renew every four weeks. To stop renewal, cancel before the next four-week billing date. No minimum fixed-term commitment is published beyond the 7-day trial followed by rolling four-week billing.

Applicable law: Consumer Contracts Regulations 2013 regarding contract information and renewal transparency.

Cooling-off and 7-day trial

BrainManager.io offers a money-back guarantee during the 7-day trial for £0.95. If you cancel and request a refund within the 7-day trial, they will refund the initial payment. After the 7-day trial, automatic monthly billing applies and the right of withdrawal usually does not apply once the consumer has agreed to immediate access to digital content.

Applicable law: Consumer Contracts Regulations 2013 - 14-day cooling-off period for online contracts, and the exception where the consumer agrees that digital content access begins immediately and loses the right to withdraw.

Before you cancel: negotiate

Reported customer interactions show BrainManager.io support issues refunds for accidental or unused subscriptions when customers contact support. There is no public record of standard retention discounts on BrainManager.io pages. To request a retention offer, email [email protected], state your reason to stay, and ask for a discount or pause. Provide your account email and the date of the next renewal.

What cancelling saves you - yearly calculation

Current BrainManager.io prices from research:

• 7-day trial: £0.95 one-time.
• Premium after trial: £29.90 every four weeks. Annual cost calculated as £29.90 x 13 billing cycles = £388.70 per year.
• Lifetime single-test: £49.00 one-time.

Example savings if you cancel a recurring premium subscription: £29.90 x 13 = £388.70 saved over 12 months.

Cheapest competitor from research: THE CRM at £19 per month. Annual cost: £19 x 12 = £228.00. Comparison math shows switching from BrainManager.io full premium to THE CRM monthly equivalent saves: £388.70 - £228.00 = £160.70 per year.

Relevant UK law and regulator

Key laws: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Regulator: Competition and Markets Authority (CMA).

Cooling-off and digital content exception

Under the Consumer Contracts Regulations 2013 there is a 14-day cooling-off period for online purchases. That right can be lost if the consumer agrees to immediate access to digital content at the point of purchase. BrainManager.io states the right of withdrawal does not apply after immediate provision of digital content.

Auto-renewal and unfair contract terms

The CMA considers hard-to-cancel subscriptions and unclear auto-renewal terms to be potentially unfair. If BrainManager.io did not provide clear pricing or renewal information, you can complain and cite CMA guidance and Consumer Rights Act 2015 for unfair terms.

How to escalate

Step 1 - Complain to the trader via [email protected] or the website contact page. Step 2 - If unresolved, contact Citizens Advice for next steps. Step 3 - For card payments over £100 on a credit card, consider Section 75 with your card issuer. Step 4 - For debit/credit unauthorized charges, request chargeback via the bank. If the dispute involves a regulated sector, escalate to the relevant ombudsman or the Financial Ombudsman Service where applicable.

Check access and content

After cancellation, check whether access stops immediately or at the end of the paid period. If you agreed to immediate access to digital content at the time of purchase, BrainManager.io may end withdrawal rights and access may continue only for the paid period. Keep screenshots of the service area showing access dates.

Final billing and refunds

If cancellation happens during the 7-day trial, request a refund by emailing [email protected] and reference the trial. Keep bank statements showing the £0.95 charge. For post-trial refunds, use the support channel and provide evidence of unauthorised or unused charges. If necessary, escalate with your bank for chargeback.

Data and re-activation

Request a data export from support if you need copies of test results. If you later re-activate, you may be charged the then-current price. Lifetime purchases for a single test at £49.00 typically remain valid; request confirmation in writing if you hold a lifetime purchase receipt.

Follow this checklist to ensure a clean cancellation and to preserve your rights.

• Step 1 - Cancel via the cancellation page: https://brainmanager.io/cancel-subscription.
• Step 2 - Save the confirmation email and timestamp as proof.
• Step 3 - If you paid within the 7-day trial, request a refund and attach the confirmation.
• Step 4 - Check your bank statement for charges labelled TRUSPAY.CC and note the dates.
• Step 5 - If no response in 48 hours, email [email protected] again and include prior communication.
• Step 6 - If unresolved, contact your card issuer for chargeback or Section 75 for qualifying credit card payments.
• Step 7 - Request data export or deletion if you want your personal data removed after cancellation.