Cancel Chaton AI the easy way

Overview

Chaton AI is a software-as-a-service chat platform that advertises access to multiple AI models for tasks such as writing, image generation, content creation and problem-solving. The service is operated by AIBY Inc., founded in 2023 and headquartered in Miami, United States.

Key capabilities

Chaton AI offers a Free tier and multiple Premium in-app purchase options on mobile app stores. The product pages claim access to GPT-4o and GPT-4 models and other model integrations depending on the plan purchased.

Company facts

Web - cancel via profile

1. Open https://chaton.ai/ and sign in.
2. Click your profile or account icon and go to Subscriptions or Billing.
3. Click the button labelled "Cancel Subscription" on the profile page.
4. Confirm the cancellation on-screen. Keep a screenshot of the confirmation and any follow-up email.

iOS - cancel via Apple ID

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the Chaton AI subscription and tap it.
4. Turn off Auto-Renewal or choose Cancel Subscription at least 24 hours before the renewal date.
5. Save the Apple subscription confirmation email or screenshot as proof.

Android - cancel via Google Play

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions, then Subscriptions.
3. Select Chaton AI and tap Cancel subscription at least 24 hours before renewal.
4. Save the Google Play confirmation email or screenshot as proof.

Email - cancel by message

1. Send an email to [email protected] or [email protected] with subject "Cancel Subscription" and include your account email, full name and subscription ID if known.
2. Request written confirmation of cancellation and, if relevant, a refund.
3. Keep copies of the sent email and any response as evidence.

Post - cancel by registered letter

1. Write a signed cancellation letter that states your name, account email, subscription ID and the explicit statement: "I Cancel my subscription to Chaton AI".
2. Send it by registered post to Chaton AI, 160 City Road, EC1V 2NX London, United Kingdom and keep the registered post receipt.
3. Allow up to 14 days for the company to process and reply.

Moving

Rule - Chaton AI does not publish a specific relocation policy. If you need to cancel because you move to a jurisdiction where the service is unavailable, send proof of new address such as a utility bill or tenancy agreement and a cancellation request to [email protected]. Use the registered postal address if email is ignored.

Required proof documents - utility bill or tenancy agreement; copy of passport or driving licence if requested.

Price increase

Rule - If Chaton AI increases the price at renewal, consumer law requires clear notice and the right to reject the change. For unilateral price increases on subscriptions, you may treat the change as a material contract variation and cancel the subscription. Send a cancellation and request confirmation and refund for any unwanted renewed period.

Required proof documents - the notice of price increase (email or webpage snapshot) and your subscription details.

Death of subscriber

Rule - To cancel because of the subscriber's death, contact [email protected] and provide a copy of the death certificate and proof that you are the executor or next of kin. Companies must close accounts on presentation of evidence.

Required proof documents - death certificate and proof of authority (probate or executor letter) or next of kin ID.

Legitimate ground and misuse

Rule - Chaton AI states that refunds may be refused if the account is used in violation of Terms of Use or suspected fraud. If your account was used without authorisation, request cancellation and explain the unauthorised access with any supporting logs or communication. Chaton AI may investigate before issuing a refund.

Required proof documents - evidence of unauthorised access (timestamps, IPs), account email and any communication with the company.

End of commitment

Rule - If your plan has an annual or fixed term, cancellation takes effect as described in the subscription terms. The service requires cancelling before the end of the active subscription period to avoid being charged again. See the official terms at https://chaton.ai/legal/subscription-terms/en/.

Required proof documents - subscription invoice and account details.

Cooling-off and statutory withdrawal

Rule - For purchases on the website, Chaton AI provides a withdrawal right for residents of the EU, UK and Switzerland. Timeframes for initial purchases are exactly: 7 days for a 1-month subscription, 10 days for a 3-month subscription and 14 days for a 1-year subscription. For auto-renewed 1-year subscriptions, a full refund may be considered if requested within 5 days of the auto-renewal date. Digital content downloaded or streamed with your express consent removes the right to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See official refund policy at https://chaton.ai/legal/refund-policy/en/ and the UK legislation on cooling-off at legislation.gov.uk.

Required proof documents - purchase date, invoice and evidence of when streaming or download began if applicable.

Before cancelling: negotiate

Retention offers reported - research found no published evidence that Chaton AI proactively offers discounts or retention deals to users who request cancellation. If you want to attempt retention, contact [email protected] or [email protected] and ask for a retention offer or downgrade. Suggested message: "I want to cancel my subscription. Before I do, do you offer a discount, downgrade or pause option? My account email is ..." Keep all replies as proof.

What cancelling saves you

We compute annual costs from published Chaton AI pricing:

Monthly Premium via App Store: £5.99 x 12 = £71.88 per year.

Annual Premium via App Store: £39.99 per year.

Yearly saving by choosing the annual plan instead of the monthly plan: £71.88 - £39.99 = £31.89 per year.

Weekly Premium via App Store: £23.96 per week. Annualised cost: £23.96 x 52 = £1,245.92 per year.

Other in-app purchase price points listed in the App Store include: £5.99, £6.99, £7.99, £19.99 and £34.99.

Cheapest real alternative: OpenAI ChatGPT Free - £0 per month. Switching to the free alternative saves at least £39.99 to £1,245.92 depending on your Chaton plan.

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most online purchases unless you consent to immediate digital content supply. The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

How to escalate a dispute

Step 1 - Complain to Chaton AI using [email protected] and the registered postal address Chaton AI, 160 City Road, EC1V 2NX London, United Kingdom. Step 2 - If unresolved, contact Citizens Advice for guidance and the CMA for potential unfair trading practices. Step 3 - If you paid by credit card, consider Section 75 or chargeback via your card issuer for qualifying transactions. For further information on cooling-off rights see the UK legislation at legislation.gov.uk.

Check access and billing

After cancellation, check that your account shows an ended or cancelled subscription. Monitor your payment method for any unexpected charges for at least two billing cycles. If you see a charge after cancellation, contact [email protected] and your card issuer immediately.

Data and re-activation

Data retention - consult Chaton AI privacy policy at https://chaton.ai/legal/privacy/en/ for details about account data and deletion. If you plan to re-activate, note that promotional or trial offers may not be available after you cancel. For re-activation, sign in and subscribe again or re-install the app via the relevant app store.

Use this checklist to finish your cancellation and preserve your rights.

• Sign in and press "Cancel Subscription" on the website. Take a screenshot of the confirmation.
• If you subscribed via Apple or Google, turn off auto-renewal at least 24 hours before the next billing date and keep the platform confirmation.
• If emailing, send to [email protected] and [email protected]. Keep sent mail and replies.
• If you use a card, retain bank statements showing the last payment for evidence.
• If you want a refund, file the request within the vendor timeframes: 7 days (1-month initial purchase), 10 days (3-month), 14 days (1-year) for website purchases or within 5 days after an auto-renewed 1-year period for full refund consideration.
• If Chaton AI does not respond, escalate to Citizens Advice, the CMA or use your card issuer for chargeback/Section 75 where applicable.