Cancel Checkmot.com the easy way

Service overview

Checkmot.com is an online vehicle data and MOT history service run by OutboundBPO Ltd. It provides MOT results, road tax checks, vehicle history reports and subscription packages for ongoing reminders and extra features for UK vehicle owners.

Who uses it

Target customers are private buyers, vehicle owners and small dealers who want MOT status, tax expiry information and aggregated vehicle checks in one place.

Company facts

Web (account) - detailed steps

1. Go to the Checkmot.com site and log in with your account credentials.
2. Open your account settings or subscription page.
3. Locate the active subscription and select the option to cancel or end subscription.
4. Save or screenshot the confirmation message and wait for a confirmation email.

Email - detailed steps

1. Compose an email to [email protected] with subject line: "Cancel subscription - [your account email]".
2. Include your full name, account email, last 4 digits of the card used, and the date you want the cancellation to take effect.
3. Send the email and keep a copy in your sent folder. The email is considered received when sent to the address provided.

Phone - detailed steps

1. Check the account area or contact page for a phone number.
2. Call and ask for immediate cancellation; request a reference number and a confirmation email.
3. Record the date, time and name of the agent for your records.

Post - detailed steps

1. Write a signed letter including your full name, account email, subscription details and request to cancel.
2. Send by registered post to: Checkmot.com, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt and note the delivery date.

iOS / Android - detailed steps

1. If the subscription was billed through Apple App Store, open Settings - your Apple ID - Subscriptions and cancel there.
2. If billed through Google Play, open Google Play - Payments and subscriptions - Subscriptions and cancel there.
3. Save screenshots of the cancellation confirmation from the app store.

Moving abroad

If you move to an address outside the service area and Checkmot.com cannot provide service, you can request cancellation by sending proof of new address such as a utility bill or official change of address. Provide the document to [email protected] or by post. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Checkmot.com increases the subscription price and this is not permitted under your contract terms, you can cancel the subscription. Supply the notice you received and a copy of the subscription terms showing the original price. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of the subscriber

Executors or next of kin can cancel by sending a death certificate and proof of identity to [email protected] or by post to the registered address. Include the subscriber account email and relationship to the deceased. Applicable law: Contract law and general practice for account closure - no specific Checkmot.com rule published.

Legitimate ground accepted by Checkmot.com

Research shows Checkmot.com may refund or allow termination when the provided digital content is incorrect or corrupted. To rely on this ground send the corrupted file or evidence of the incorrect information. Checkmot.com lists this exception on its refund page. Applicable law: Consumer Rights Act 2015.

End of commitment

For monthly plans there is no minimum commitment. End the subscription by cancelling in your account or via email before the next billing date. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (14-day)

For contracts entered online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If the service has not started, you are entitled to a full refund within 14 days of cancellation. For digital content, if you agreed to immediate access and the content was downloaded or opened, the digital-content exception applies and refunds may not be available. Checkmot.com states that digital downloads are non-refundable after download. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

There are no public reports in the research data of specific retention offers published by Checkmot.com. Customers reporting issues describe unexpected charges and difficulty cancelling rather than publicly documented retention discounts. If you want to negotiate before cancelling, contact [email protected] and request a retention offer. Script example: 'I want to cancel my subscription today. Do you have a retention discount or lower-priced plan to keep my account active? My account email is [email].'

What cancelling saves you - yearly calculation

Compute annual cost for the main plans using the published monthly prices.

Basic: £7.99 x 12 = £95.88 per year.

Prime Membership: £13.99 x 12 = £167.88 per year.

Vehicle Buyers: £14.99 x 12 = £179.88 per year.

VDI Full Checkup: £14.99 plus VAT (20%) = £17.99 monthly; £17.99 x 12 = £215.88 per year.

Trial service: £0.50 initial trial charge.

Cheapest real alternative listed in research: TidyBill at £12 per month (TidyBill). Yearly comparison: basic plan £7.99 is cheaper than TidyBill at £12 monthly, saving calculation: £12 x 12 = £144.00; Basic yearly cost £95.88. Saving if switching from TidyBill to Basic: £144.00 - £95.88 = £48.12 per year.

Key UK consumer laws

Your subscription is covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977. These laws require clear contract terms, a 14-day cooling-off period where applicable, and that services be performed with reasonable care and skill.

Cooling-off and digital content

The 14-day cooling-off period under the Consumer Contracts Regulations 2013 applies to many online contracts. For digital content, the exception applies once download or streaming begins with your express consent. Checkmot.com states that digital products downloaded or opened are non-refundable after download, which matches the digital-content exception.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair practices. If cancelling is made unduly difficult, you can raise this with Citizens Advice and the CMA for guidance.

Escalation steps

1. Complain to Checkmot.com via [email protected] or the contact page and keep records. 2. If unresolved, get help from Citizens Advice and report to the CMA if you suspect unfair commercial practices. 3. For card payments consider chargeback through your card issuer or Section 75 claim if the payment was made by a qualifying credit card. Applicable laws: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Check access and final billing

After cancellation, verify whether you retain access until the end of the paid billing period. If you cancelled after the billing period started, the research states you will retain access until the end of that billing period. Confirm the final billing date and watch your bank account for the next charge.

Data and account information

Decide whether to delete personal data or keep the account inactive. Request data export or deletion via [email protected]. Keep copies of any confirmation messages or emails for 6 months in case of disputes.

Re-activation

If you re-subscribe later, retain your account email and payment card details. Re-activation policies are not publicly disclosed by Checkmot.com; you may need to sign up again or reactivate via account settings.

Use this checklist to cancel and protect yourself after cancelling.

• Identify the billing method (Checkmot.com billing, Apple App Store, or Google Play).
• If billed by Apple or Google, cancel through the app store first and keep screenshots.
• If billed directly, cancel in your Checkmot.com account or send email to [email protected] with cancellation details.
• Send a registered letter if you want proof of delivery to: Checkmot.com, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• Keep copies of sent emails, app store screenshots, and any reply from Checkmot.com.
• Monitor your bank statement for the next 60 days for any unexpected charges.
• If charged incorrectly, request a refund via Checkmot.com refund policy and consider chargeback or Section 75 for qualifying cards.