Cancel Cinemaflow AI the easy way

Product overview

Cinemaflow AI is a software-as-a-service platform that uses generative AI to produce cinematic video content from prompts and templates. It offers multiple cinematic styles, export options and monthly credit limits per plan.

Who runs it

The company behind Cinemaflow AI is AI SOFTWARE VENTURES INC., founded in 2023 and headquartered in Toronto, Canada. The team size is reported as 2-10 employees.

Where to learn more

Official product pages include the home site and documentation. See the main site for features and signup: https://www.cinemaflow.ai/ and the developer documentation at https://www.cinemaflow.ai/documentation.

Web - cancel from your account

1. Sign in at https://www.cinemaflow.ai/.
2. Open Account or Billing settings and select the active plan.
3. Click Modify or Cancel plan and confirm the cancellation.
4. Save any on-screen confirmation and wait for a confirmation email from [email protected].
5. If you do not receive email confirmation within 72 hours, follow the Email steps below.

iOS - cancel via Apple subscriptions

1. Open Settings on your iPhone and tap your name.
2. Select Subscriptions and find Cinemaflow AI.
3. Tap Cancel Subscription and keep a screenshot of the cancelled subscription page.
4. If billing continues, contact Apple and your bank for chargeback options and escalate as described in Legal protections.

Android - cancel via Google Play

1. Open Google Play Store and tap your profile icon.
2. Choose Payments and subscriptions then Subscriptions and select Cinemaflow AI.
3. Tap Cancel subscription and keep a screenshot showing the cancellation.
4. If charged after cancellation, request a refund via Google Play and contact your bank if needed.

Phone - when phone support is available

1. No published phone number is available for Cinemaflow AI; use the support email first.
2. If a phone contact is offered in your account, call and request an immediate cancellation confirmation code.
3. Record date and time of the call and the representative name; request an email confirmation.

Email - cancel by writing

1. Send an email to [email protected] with subject: "Cancel subscription - [your account email]".
2. Include your account email, last 4 digits of payment card, and an explicit statement: "I Cancel my subscription to Cinemaflow AI effective immediately".
3. Keep the sent email and save any reply. If you receive no reply in 7 days, send a registered letter.

Post - cancel by registered letter

1. Write a signed letter with your account email, request to cancel immediately and a request for a refund for any unauthorised charges.
2. Send it by recorded delivery to: Cinemaflow AI, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep proof of posting and allow 14 days for a response before escalating.

Moving / Relocation

If you move and require the service to be terminated because Cinemaflow AI cannot provide the contracted data residency or service in your new location, provide proof by attaching a copy of a utility bill or tenancy agreement showing your new address and a clear request to cancel. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

When Cinemaflow AI increases the subscription price during a contract period and you do not accept the new price, you have the right to cancel the contract. Provide the notification of the price change (email or account message) as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Rights Act 2015 for unfair terms.

Death of subscriber

To cancel for the death of the subscriber, provide a copy of the death certificate and proof that you are the executor or next of kin. Request immediate termination and a refund for any unused period. Applicable law: Consumer Rights Act 2015 (service must be performed with reasonable care and skill).

Legitimate ground - service not as described or unusable

If the service is not provided with reasonable care and skill, or the product is unusable (for example login prevents trial use), provide screenshots, chat logs and support case IDs as proof. Research shows customers reporting login failures preventing trial cancellation; use those records when claiming breach. Applicable law: Consumer Rights Act 2015.

End of commitment

If your plan has reached its end date or you have cancelled during the trial, state the contract end date and attach account billing history. If Cinemaflow AI continues to charge after your cancellation notification, keep bank statements to escalate.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013, you have a 14 day cancellation period for distance contracts. If a digital service begins during the cooling-off period with your express consent, a deduction may apply. To cancel within 14 days, state the date you entered the contract and attach the sign-up confirmation. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.

Before you cancel: negotiate

Research does not list regular retention discounts offered by Cinemaflow AI. Customers report difficulties obtaining support for billing and cancellations, so expect limited retention offers. To ask for a retention offer: email [email protected], state your account email, the reason for leaving and a request for a discount or downgraded plan. Keep all replies as evidence.

What cancellation saves - yearly cost math

Prices are listed in USD on Cinemaflow AI. Converted to GBP at an illustrative rate of 1 USD = 0.80 GBP for user clarity, the plans equate to:

Starter - 49.99 USD monthly = 49.99 x 0.80 = £39.99 per month. Yearly from monthly billing: £39.99 x 12 = £479.88 per year. Annual plan listed as 479.88 USD = £383.90 per year when converted (479.88 x 0.80 = £383.90).

Professional - 179.99 USD monthly = 179.99 x 0.80 = £143.99 per month. Yearly from monthly billing: £143.99 x 12 = £1,727.88 per year. Annual plan listed as 1,727.90 USD = £1,382.32 per year (1,727.90 x 0.80 = £1,382.32).

Enterprise - 399.99 USD monthly = 399.99 x 0.80 = £319.99 per month. Yearly from monthly billing: £319.99 x 12 = £3,839.88 per year. Annual enterprise listed as 3,839.90 USD = £3,071.92 per year (3,839.90 x 0.80 = £3,071.92).

Cheapest known alternative from competitors: CinePlatform at £9 per month or £99 per year. Savings example: cancelling Professional monthly at £143.99 and moving to CinePlatform monthly at £9 saves £134.99 per month, or £1,619.88 per year (calculation: £143.99 - £9 = £134.99; £134.99 x 12 = £1,619.88).

Key UK laws

Your rights for online subscriptions are supported by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 also covers unfair automatic renewal practices; cancellation notification is effective from the time you notify the trader. See the 2024 statute on cancellation: Digital Markets, Competition and Consumers Act 2024 - section 264.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for distance contracts and require the trader to reimburse payments without undue delay and within 14 days after being informed of cancellation. If the service started with your express agreement, a deduction may apply. See the Regulations: Consumer Contracts Regulations 2013.

Escalation steps

1. Complain in writing to Cinemaflow AI ([email protected]) and keep evidence.

2. If not resolved, contact Citizens Advice for guidance and your card issuer to request chargeback or Section 75 protection for qualifying credit card purchases.

3. If Cinemaflow AI’s automatic renewal is hard to cancel, mention the CMA concerns and the Digital Markets Act protections when escalating.

Access and data

After cancelling, check whether your account retains access to created projects and downloads. Download any video assets immediately. If data is removed on cancellation, request a copy by emailing [email protected] and reference your cancellation date.

Final billing and refunds

Check your bank or card statement for any further charges within 14 days. If you were charged after a valid cancellation, request a refund from Cinemaflow AI and, if refused, contact your card issuer for chargeback. Under the Consumer Contracts Regulations 2013 you are entitled to reimbursement within 14 days of cancellation.

Re-activation

If you later decide to re-subscribe, sign in and select a plan. Keep copies of the original cancellation confirmation to avoid disputes about previous charges.

Follow this checklist to cancel Cinemaflow AI and protect your rights.

• 1. Log into your Cinemaflow AI account and attempt an immediate cancel from Billing - save on-screen confirmation.
• 2. Send an email to [email protected] with the subject "Cancel subscription - [your account email]" and keep the sent message.
• 3. If billed via Apple or Google, cancel in Apple Subscriptions or Google Play and screenshot the confirmation.
• 4. If no reply in 7 days, send a registered letter to Cinemaflow AI, 123 Example Street, EC1A 1AA London, United Kingdom and keep proof of posting.
• 5. Check bank statements for further charges for 60 days; if charged, contact your card issuer for chargeback and mention Section 75 if the payment was by credit card.
• 6. If refund denied, complain to Citizens Advice and mention the Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 protections.