Cancel Cleanup App the easy way

Overview

Cleanup App is a mobile storage and cleanup utility published by DevMeApp LLC. The app scans devices to remove duplicate photos, clean cache and junk, manage contacts and identify spam emails. It offers free features and several paid in-app subscription tiers for expanded functionality.

Who uses it

The target audience is iPhone users with messy or crowded photo libraries, duplicate contacts, or spam emails who want automated cleanup tools rather than manual sorting.

Company facts

Web (direct subscription) - detailed steps

1. Open the Cleanup App or the web dashboard and sign in using the account email.
2. Go to Profile or Settings and find Subscriptions or Manage Subscription.
3. Choose Cancel Subscription and confirm the cancellation action.
4. Save any on-screen confirmation and check for a confirmation email.
5. If no confirmation is received, take a screenshot of the subscription status page.

iOS (Apple App Store) - detailed steps

1. Open iPhone Settings and tap your name to open Apple ID settings.
2. Tap Subscriptions, find Cleanup App and tap Cancel Subscription.
3. Follow prompts until you see a Cancelled or Expiry date.
4. Saving a screenshot of the canceled subscription page is recommended as proof.
5. Deleting the app does not cancel the subscription; the subscription must be cancelled in Apple ID settings.

Android (Google Play) - detailed steps

1. Open Google Play Store app and tap the profile icon.
2. Tap Payments and Subscriptions then Subscriptions and find Cleanup App.
3. Tap Cancel Subscription and follow the prompts.
4. Keep the cancellation confirmation from Google Play for proof.

Email - detailed steps

1. Prepare an email including your full name, account email used with Cleanup App and the subscription transaction ID.
2. State you want to cancel the subscription and request confirmation of cancellation and any eligible refund.
3. Send the email and keep a copy of the sent message and any reply.

Post (registered letter) - detailed steps

1. Write a letter including your full name, account email, transaction ID, and a clear statement that you cancel the subscription.
2. Send the letter by registered post to: Cleanup App, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and proof of delivery for escalation if needed.

Official help and FAQ are available at Cleanup App FAQ and the app homepage is Cleanup App home.

Cooling-off period (14 days)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for services bought online or off-premises. The 14-day period starts the day after the contract was made. For digital content if you expressly agreed that performance should begin during the cooling-off period and you consented to immediate access, you may lose the right to a full refund for the portion supplied.

Required proof documents - order confirmation showing date of purchase, evidence of the request to begin services during the cooling-off period if applicable.

Applicable law - Consumer Contracts Regulations 2013.

End of commitment

Rule - If your subscription was for a fixed term (weekly, monthly, annual), cancellation prevents renewal at the end of that term; Cleanup App states cancellation takes effect at the end of the current paid term.

Required proof documents - subscription confirmation showing term dates and renewal date.

Price increase

Rule - If Cleanup App raises the subscription price mid-contract and the terms allow a right to terminate, you may be able to cancel without penalty. Cleanup App does not publish a specific price-increase cancellation policy in the resources reviewed, so you must check the contract or contact support.

Required proof documents - notice of price increase from Cleanup App showing effective date and your subscription details; if not provided, send your cancellation and keep the response.

Death of the subscriber

Rule - Contracts end on death only if the contract terms allow or the estate takes action. Cleanup App does not publish its policy on death of subscriber. Contact support with proof.

Required proof documents - death certificate and proof of authority to act for the deceased's estate.

Legitimate ground - service quality or non-performance

Rule - Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Cleanup App fails to provide the paid service with reasonable care and skill you may be entitled to a remedy including repeat performance or price reduction. Cleanup App's public materials do not list accepted 'legitimate ground' categories explicitly.

Required proof documents - evidence of the failure such as screenshots, error logs, or correspondence showing the issue, and your purchase receipt.

Applicable law - Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers reported in public research are not available for Cleanup App in the sources reviewed. There is no published list of discounts or retention offers from Cleanup App. To request a retention offer follow these steps: 1) Prepare your account email, subscription type and date. 2) Contact Cleanup App via the support channel listed in the app or send a registered letter to the postal address. 3) Ask for a price reduction, extended trial or one-off refund and state a clear deadline for reply. Keep all replies as proof.

What cancellation saves - yearly calculations

We calculate annual cost and savings using published Cleanup App prices.

Cleaner Pro 1-Month: 12 x £9.99 = £119.88 per year.

Cleaner Pro 1-Year: £39.99 per year. Savings by switching from monthly to annual: £119.88 - £39.99 = £79.89 saved per year.

Cleaner Pro Lifetime: one-time £49.99. If you expect to use the service for more than one year, lifetime at £49.99 is cheaper than monthly at £9.99 after five months.

VIP 1 Year: £13.99 per year. Switching from Cleaner Pro 1-Year (£39.99) to VIP 1 Year (£13.99) saves £39.99 - £13.99 = £26.00 per year.

Cheapest real alternative from the published options is CleanUp Premium one-time at £4.99 (one-time). That is a single payment of £4.99 versus recurring options.

Key UK consumer law

Consumer Rights Act 2015 - services must be performed with reasonable care and skill. This applies to Cleanup App for service quality and functionality.

Consumer Contracts Regulations 2013 - you have a 14-day cooling-off period for online service contracts, with specific rules for digital content once performance begins. See Citizens Advice - cancelling a service for guidance.

Auto-renewals and hard-to-cancel subscriptions

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you are unable to cancel using the published routes, record each attempt and keep timestamps.

How to escalate

1) Complain to Cleanup App in writing and keep records. 2) If unresolved, seek guidance from Citizens Advice via their cancellation advice. 3) For card payments consider chargeback with your card issuer; for qualifying purchases consider Section 75 if the card issuer is a credit card. 4) If necessary use the relevant ombudsman for the sector; the CMA and Citizens Advice can provide further steps.

Check final billing

After cancellation, monitor your card or Apple/Google billing statement to ensure no further charges after the current paid term. Cleanup App states cancellation prevents further auto-renewals and charges after the paid term ends.

Download receipts and proof

Save screenshots of the cancelled subscription, confirmation emails from Apple/Google or the app, and any support replies. These are useful for refunds or disputes.

Handle app data and access

Canceling does not always delete your account or personal data. If you want data removed, contact Cleanup App support and request account deletion, and keep their reply. Deleting the app from your device does not cancel a subscription.

Re-activation and re-subscription

If you re-subscribe later you will be charged according to the then-current price. For Apple or Google subscriptions re-activating is done via their subscription system; for web subscriptions sign back into your account and choose a new plan.

Use this checklist to finish cancellation and protect your rights.

• Identify how you were billed - Apple, Google or web account.
• Cancel via that platform following the steps above.
• Take a screenshot of the cancellation confirmation or the subscription status page.
• Save all receipts and transaction IDs.
• If you used a free trial and were charged, note the trial start date and the charge date.
• If you want a refund, send a written request to Cleanup App support and to the platform (Apple/Google) as needed.
• If no response within reasonable time, escalate to your card issuer for chargeback or seek Citizens Advice help via their page.