Cancel Cleeng the easy way

Overview

Cleeng is a subscription and video monetization platform sold to publishers and broadcasters to sell subscriptions, single purchases and pay-per-view. Cleeng operates as a publisher-facing subscription rights management (SRM) and billing platform.

How Cleeng is used

Publishers use Cleeng to manage subscriber billing, access control and analytics. End subscribers usually interact with Cleeng through the publisher's website, app stores or payment pages hosted by the publisher that use Cleeng's services.

Company facts

Android - Cancel via Google Play

1. Open the Google Play Store on your Android phone.
2. Tap the profile icon, then Payments and subscriptions, then Subscriptions.
3. Find the subscription billed through Google Play and tap Cancel subscription.
4. Follow the on-screen steps and keep the cancellation confirmation email from Google Play as proof.
5. See the official guide: Cleeng support - Google Play cancellation.

iOS - Cancel via Apple

1. Open Settings on iPhone or iPad and tap your name.
2. Tap Subscriptions, select the subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot of the subscription status for proof.

Web - Cancel via the publisher site

1. Sign in to the publisher account used to subscribe (the content provider using Cleeng).
2. Open Account or Subscriptions and select Cancel or Contact Support if no cancel button is available.
3. If no direct cancel option exists, send an email or registered letter to the publisher and keep a copy.
4. Cleeng provides the billing platform but publishers usually manage subscriber accounts; check the publisher's help pages or the Cleeng publisher documentation: Cleeng Pro - Publisher FAQ.

Email and Post - Formal cancellation

1. If the publisher asks you to contact them by email, send the cancellation request from the email used to subscribe and keep the sent message.
2. To create a legal proof, send a signed letter by tracked post to Cleeng's London address: Cleeng, 10 Queen Street Place, EC4R 1AG London, United Kingdom.
3. Keep Royal Mail tracking and delivery receipt.

Phone

1. If the publisher provides a phone number, call and ask for cancellation, request a reference or confirmation email.
2. If no confirmation is provided, follow up with a written cancellation via email or post.

Moving / Change of country

If you move countries and the publisher cannot provide the service in your new country, request cancellation and proof of new residence (utility bill or tenancy agreement). The publisher must respond; if the service is no longer available due to territorial licensing, ask for a refund from the publisher. Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If the publisher increases a subscription price mid-contract, you can cancel if the contract or notices allow cancellation for price rises. Provide the publisher's price increase notice as proof. Check the publisher terms and the Consumer Rights Act 2015 for unfair contract terms.

Death of subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and the subscription details to the publisher or Cleeng-backed support. Refunds depend on the publisher policy; statutory rights under Consumer Contracts Regulations 2013 may not apply after performance of digital content.

Legitimate ground / Termination for Cause

Cleeng's terms state that if termination for cause is due to reasons attributable to Cleeng, prepaid fees for the remainder of the subscription term will be refunded. Provide transaction records and evidence of the failure. See the Cleeng User Agreement: Cleeng User Agreement.

End of commitment

If your subscription is fixed-term and the term ends, cancel before the renewal deadline stated in the contract. Provide your account statement showing end date. The publisher must not apply disproportionate penalties under Consumer Rights Act 2015.

14-day cooling-off (distance contracts)

If you subscribed online, you generally have a 14-day right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you gave express consent to immediate digital content performance. If you cancel within 14 days and did not consent to immediate access, you are entitled to a refund. Provide transaction proof and any express consent statements from signup.

Before you cancel - negotiate

There are no public reports of standardized retention discounts or offers from Cleeng itself in the research data. Publishers using Cleeng may offer discounts, temporary freezes or downgraded plans. To request a retention offer, contact the publisher support, state your reason (price, usage) and ask for a promotional code or switch to a cheaper plan. Example message: "Account email: [you]. I wish to cancel because of cost. Do you offer a discounted rate or a pause? Please confirm in writing." Keep written responses.

What canceling saves you - example calculation

Cleeng Pro freemium and Merchant Basic are free up to 10,000 subscribers: £0 per month. Overage pricing beyond 10,000 is $0.39 per subscriber per month. Converted to GBP at 1 USD = £0.80, that is £0.31 per subscriber per month. Annual per subscriber cost: 0.31 x 12 = £3.72 per year per subscriber. Merchant of Record promotional price $0.35 + 3.5% converts to £0.28 + 3.5% per transaction.

Example savings if you move 1,000 overage subscribers to a free alternative (AboveStream is free): 1,000 x £0.31 x 12 = £3,720 saved per year. Math: 0.31 x 12 = £3.72; 3.72 x 1,000 = £3,720.

Cheapest real alternative from competitor data: AboveStream at €0 monthly which equals £0 monthly for basic plan.

Key UK consumer law

Two main UK laws apply: the Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for distance contracts. The right can be lost if you gave express consent for immediate digital content performance or the content has been extensively used.

Auto-renewal and unfair practices

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair commercial practices. If a contract is difficult to cancel or contains unclear automatic renewal terms, complain first to the publisher, then to Citizens Advice or the CMA for guidance.

Escalation steps

1) Complain to the publisher in writing and keep proof. 2) If unresolved, use Citizens Advice and the relevant sector ombudsman where applicable. 3) For card payments, consider Section 75 or a chargeback via the card issuer if eligible. 4) If Cleeng has failed to perform and the publisher used Cleeng, cite the Cleeng User Agreement and request remediation.

Confirm access end date

Keep the cancellation confirmation email or screenshot. Your access usually continues until the end of the paid period. Check the publisher account page to confirm the expiry date.

Check final billing and refunds

If you qualify for a refund under the 14-day cooling-off period or Cleeng's termination for cause rules, request a refund and provide proof of payment and your cancellation request. See the publisher refund support article: Requesting a refund.

Data and account

Ask the publisher how long they retain your personal data and whether you can request deletion. Cleeng acts as a payments platform for publishers; data retention rules are set by the publisher and Cleeng's User Agreement.

Re-activation

If you wish to return, sign up again via the publisher site or app store. Re-activation terms and promotional pricing are set by the publisher.

Before you cancel

Collect subscription details: account email, transaction ID, renewal date and any confirmation emails.

When you cancel

• Use the correct channel (Google Play, Apple, publisher account or registered post).
• Keep proof: app store confirmation, publisher email or Royal Mail tracking receipt.
• Note the effective end date shown after cancellation.
• If you want a refund, request it in writing and attach proof of payment and cancellation.