Cancel ClevGuard the easy way

Product summary

ClevGuard is a software-as-a-service provider that sells monitoring and parental-control products under names such as KidsGuard and KidsGuard Pro. The company describes tools that track device activity, location, messaging and app usage to help parents, partners and businesses monitor devices.

Who runs it

ClevGuard is operated by CLEVERGUARD TECHNOLOGY CO., LIMITED, headquartered in London and founded in 2020. The business lists support at [email protected] and reports fewer than 10 employees.

Key features

Offerings include monthly, 3-month and annual plans for KidsGuard for Children, KidsGuard Pro and KidsGuard for WhatsApp. Plans are billed by subscription and many plans auto-renew unless cancelled in the Member Center.

Web (Member Center) - detailed steps

1. Open https://www.clevguard.com/support-center/cancel-subscription/ for official instructions.
2. Log in to your ClevGuard Member Center account.
3. Go to 'My Product' and select the product you purchased.
4. Click 'Cancel Subscription' or 'View Benefits' then choose the benefit to unsubscribe and confirm.
5. A verification code will be sent to your notification email. Enter that code to complete cancellation.
6. Keep any on-screen confirmation or screenshot as proof.

iOS / Android - detailed steps

1. The official flow uses the Member Center: sign in with your ClevGuard account on a web browser or mobile browser.
2. Follow the 'My Product' and 'Cancel Subscription' flow described for web cancellations.
3. If your purchase was billed through Apple or Google, check your store subscriptions and cancel there as well if required by the store.

Email - detailed steps

1. Send an email to [email protected] with your order ID, registered email and request to cancel the subscription and stop auto-renewal.
2. Ask for written confirmation and retain the reply as proof.
3. If you do not receive a reply, escalate using Citizens Advice guidance (see Legal Protections block).

Post - detailed steps

1. Write a letter including your full name, registered email, order number and statement 'Please cancel my subscription and stop auto-renewal'.
2. Send the letter by registered post to: ClevGuard, 123 Example Street, E1 1AA London, United Kingdom.
3. Keep the registered post receipt as evidence.

Phone - detailed steps

1. ClevGuard does not publish a customer service phone number. Use Member Center or [email protected] for cancellation.
2. If a phone number appears on a billing statement, treat it with caution and confirm identity before sharing personal data.

Cooling-off right (change of mind within 14 days)

Rule - For online purchases of services, the Consumer Contracts Regulations 2013 give a 14-day cooling-off period starting the day after the contract is formed. You can cancel for any reason and be entitled to a full refund, unless you expressly agreed that the service would start during the 14-day period. See Citizens Advice: Cancelling a service you arranged.

Required proof - purchase receipt or order confirmation and the date of purchase.

Service not working - 30-day money-back guarantee

Rule - ClevGuard offers a 30-day money-back guarantee if the product fails to work on your device and their technical support cannot fix the issue. Refunds are processed once per product purchased during the same period. See official refund policy: ClevGuard refund policy.

Required proof - purchase receipt, device model, error logs/screenshots, and written records of attempts to get technical support.

Price increase

Rule - If a future price increase affects an existing contract, check your original terms. The Consumer Rights Act 2015 requires terms to be fair; sudden unilateral penalties or unfair cancellation barriers may be challengeable. ClevGuard does not publish a standard price-change remedy on its support pages.

Required proof - original order confirmation showing price and date, and the notice of price change. Cite Consumer Rights Act 2015 when escalating.

Death of subscriber

Rule - Contracts do not automatically end on death. Contact ClevGuard support with proof to request cancellation and account closure.

Required proof - copy of death certificate and proof you are the executor or authorised contact, plus the order receipt. Applicable law - sections of general contract law and guidance from Citizens Advice on disputes.

End of commitment

Rule - If you bought a fixed term (for example 1-year plan), the subscription stops at the end of the paid period unless auto-renew is enabled. Cancel the auto-renewal before the next billing date using Member Center.

Required proof - order confirmation with plan term.

Legitimate ground accepted by ClevGuard (from their policy)

Rule - ClevGuard lists specific exceptions where refunds will not be provided and a narrow condition where refunds are offered: the 30-day malfunction guarantee. Refunds are not provided if the device is incompatible, if the user refuses to reinstall or re-link during upgrade, or if the problem is beyond ClevGuard's control (internet issues, factory reset, OS upgrade problems, lost access to target phone, single license use on multiple devices, change of mind, or damage by anti-virus software).

Required proof - for a refund claim under the 30-day guarantee provide purchase receipt, device compatibility details, and evidence of support attempts. See the ClevGuard refund exceptions list: Refund policy.

Before you cancel: negotiate

Retention offers publicly recorded for ClevGuard are not available on their support pages. There is no published record of discounts or retention credits that ClevGuard offers to customers seeking to cancel. To negotiate, contact [email protected], provide your order ID, state why you want to cancel and request either a pro-rata refund, a discount on renewal, or account downgrading. Keep all replies.

What cancelling saves you - concrete yearly math

Examples using ClevGuard published prices:

• KidsGuard for Children 1-Month Plan £14.99 - yearly cost = 12 x £14.99 = £179.88 per year.
• KidsGuard for Children 1-Year Plan £69.99 - yearly cost = £69.99 per year.
• KidsGuard Pro 1-Month Plan £49.99 - yearly cost = 12 x £49.99 = £599.88 per year.
• KidsGuard Pro 1-Year Plan £139.99 - yearly cost = £139.99 per year.
• KidsGuard for WhatsApp 1-Year Plan £89.99 - yearly cost = £89.99 per year.

Cheapest real alternative: Google Family Link - price £0. Switching from KidsGuard for Children 1-Year at £69.99 to Google Family Link saves £69.99 per year. Switching from a monthly KidsGuard Pro at £49.99 to a free alternative saves £599.88 per year.

Relevant UK consumer law

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for online contracts; see Citizens Advice: Cancelling a service you arranged. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. ClevGuard states auto-renewal can be cancelled at any time in the Member Center; keep evidence of cancellation.

How to escalate

1) Complain to ClevGuard support first and keep written records. 2) If unresolved, get advice from Citizens Advice. 3) For card payments consider Section 75 (for qualifying credit card purchases) or a chargeback request to your card issuer. 4) If the product relates to a regulated sector, escalate to the relevant ombudsman. Cite Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 when you complain.

Confirm cancellation and keep proof

After cancelling in the Member Center, save screenshots of the confirmation and any emails from [email protected]. If you used registered post, keep the receipt.

Uninstall and remove device access

Uninstall ClevGuard apps from monitored devices and remove linked accounts to prevent continued monitoring. If you cannot access the target device, document attempts and inform support.

Final billing and refunds

Check your next card statement to verify auto-renewal stopped. If you are due a refund under the 30-day guarantee, follow the refund instructions on ClevGuard's refund policy and provide purchase evidence and technical logs.

Use this checklist when cancelling ClevGuard to protect your rights and speed up refunds.

• Log in to your Member Center and follow 'My Product' > 'Cancel Subscription'.
• Take a screenshot of the cancellation confirmation and the verification-code screen.
• Email [email protected] to request written confirmation and retain the reply.
• If you purchased through Apple or Google, cancel the subscription in the App Store or Google Play subscription manager too.
• Uninstall the ClevGuard app from monitored devices and keep uninstall receipts or screenshots.
• If you claim a refund under the 30-day guarantee, collect device error logs, screenshots and records of contact with support.
• If no response or wrongful charge, contact Citizens Advice and your card issuer for chargeback or Section 75 options.