Cancel ClickFunnels the easy way

Product summary

ClickFunnels is an online software-as-a-service platform for building marketing funnels, landing pages, membership sites and checkout pages. It bundles page building, payments, email automation connectors and membership delivery into a single platform aimed at small teams and marketers.

Who uses ClickFunnels

Target customers include entrepreneurs, real estate agents and investors, dentists, chiropractors, SaaS companies and both B2B and B2C companies who need a combined funnel and course delivery tool.

Company facts

Web - cancel via Account Dashboard

1. Log in to your ClickFunnels account at https://clickfunnels.com/.
2. Open Account Settings or Billing area in the dashboard.
3. Locate the Cancel Account or Cancel Subscription option and follow the on-screen prompts.
4. Take a screenshot of the final confirmation screen and save any confirmation message produced.
5. If you do not receive confirmation by email, send a follow-up email to [email protected] with your account ID and the screenshot.

Email - cancel by emailing [email protected]

1. Compose an email to [email protected] with subject line: Cancel my ClickFunnels subscription - [your account email].
2. Include your full name, account email, last 4 digits of the card on file and the plan name.
3. State the effective cancellation date you require and request written confirmation.
4. Keep the sent message and any reply. If you do not receive confirmation within 7 days, escalate using a bank chargeback or Citizens Advice.

Support Center form

1. Open the ClickFunnels help article on cancelling at support.clickfunnels.com - Cancelling your ClickFunnels account.
2. Use the contact form or billing cancellation form linked in the article and attach account details.
3. Record the ticket number and keep all replies.

Post - registered letter

1. Draft a cancellation letter including your name, account email, plan, and request an effective date.
2. Send by registered post to: ClickFunnels, 1875 S State St, 84097 Orem, USA.
3. Retain proof of posting and delivery receipt.

Moving address or relocation

If you relocate and need to cancel because you cannot use the service in the new location, provide proof such as a utility bill or tenancy agreement showing the new address and a copy of the account email. ClickFunnels does not publish a dedicated relocation cancellation rule; supply the documents when you contact support and request cancellation.

Applicable law: Consumer Rights Act 2015 for fair contract terms.

Price increase

If ClickFunnels increases the price at renewal and you wish to cancel, provide the notification showing the increase and a copy of the renewal invoice. Under Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 you may cancel if the contract materially changes at renewal where the change is permitted by the contract or regulator rules.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 - cooling-off protections at renewal.

Death of the subscriber

To cancel after the death of the subscriber, send a copy of the death certificate and proof of your right to act for the estate (executor documents). ClickFunnels accepts requests with supporting legal documents sent to [email protected].

Applicable law: Consumer Rights Act 2015 for performance of services.

Legitimate ground accepted by ClickFunnels

ClickFunnels accepts standard contract termination requests sent via dashboard or support email. Documentary proof requested depends on the reason. For trial cancellations, show the trial end date. For billing disputes, include bank statements. ClickFunnels’ published process is accessible at support.clickfunnels.com - Cancelling your ClickFunnels account.

Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your plan is monthly, you must provide at least 10 days notice by email before the next billing month to avoid being charged for the next month. For annual plans, cancellation at end of term should be done before renewal; check your billing date and send a cancellation request or use the dashboard.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

For contracts concluded online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and have not requested the service to start during that period, you are entitled to a refund. If you requested the service to begin during the cooling-off period, you may be charged for the portion of service provided.

Applicable law: Consumer Contracts Regulations 2013; see https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01 and https://www.legislation.gov.uk/ukpga/2024/13/part/4/chapter/2/crossheading/coolingoff-rights/2024-05-24/data.html

Before you cancel - how to request retention offers

ClickFunnels does not publish a standard retention offer matrix. To request a retention offer, send a cancellation notice via the dashboard or email [email protected] and state that you are cancelling and would consider staying for a discounted rate or plan downgrade. Include your current plan name and the reason for leaving. Record any offer in writing. Research indicates support responsiveness varies by plan tier.

What cancelling saves - compute yearly savings

Compute yearly cost for common ClickFunnels plans and one cheaper alternative:

• Launch: £95 x 12 = £1,140 per year. Annual price shown: £970.
• Scale: £192 x 12 = £2,304 per year. Annual price shown: £1,970.
• Optimize: £289 x 12 = £3,468 per year. Annual price shown: £2,970.
• Dominate: annual-only £5,997 per year.

Cheapest real alternative from research: Systeme.io at £22.09 per month: £22.09 x 12 = £265.08 per year or annual £210.05.

Example savings if cancelling Launch monthly and moving to Systeme.io annual: £1,140 - £210.05 = £929.95 saved in year one.

Key UK consumer law

Primary protections: Consumer Rights Act 2015 for services performed with reasonable care and skill. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts. The Digital Markets, Competition and Consumers Act 2024 includes renewal and cooling-off protections relevant to subscription renewals.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you experience unclear renewal terms or difficulty cancelling, gather your evidence and escalate.

How to escalate

Step 1: Complain to ClickFunnels support with full documentation. Step 2: Contact Citizens Advice at https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/ for guidance. Step 3: For qualifying card transactions, use Section 75 (credit cards) or contact your card issuer for chargeback. Step 4: If unresolved, take the complaint to the relevant ombudsman or small claims court. Official cancellation and terms are at https://signup.clickfunnels.com/user-terms.

Access and data

Download all funnel pages, contacts and course content before cancellation. After cancellation you may lose access immediately or at the end of the billed period. Store CSV exports of contacts and ZIP exports of pages if required.

Final billing

Check the billing date. If you cancelled less than 10 days before the next monthly cycle you may be charged for the next month. For free trials, cancellations must be received at least 24 hours before trial end to avoid charges. If charged after cancellation, keep evidence and contact [email protected].

Re-activation

You can re-activate by signing up again. Your previous data may not be restored automatically. If you need restoration, request it from [email protected] and provide account details.

Before and after you cancel, follow this checklist to protect yourself.

• Log in and take screenshots of current plan and billing date.
• Export contacts and funnel pages as CSV or ZIP.
• Submit cancellation via Account Dashboard and save the confirmation screen.
• Email [email protected] with cancellation request and keep the sent email.
• If on a free trial, cancel at least 24 hours before trial end.
• If cancelling monthly, send cancellation at least 10 days before the next billing date.
• If billed after cancellation, gather evidence and escalate to your card issuer or Citizens Advice.
• If needed, send registered post to 1875 S State St, 84097 Orem, USA and keep proof of delivery.