Cancel Clipto the easy way

Overview

Clipto is a software-as-a-service app focused on transcription, clipboard and media processing features. The company is positioned for creators, media professionals and teams needing secure media workflows and high privacy controls.

Who uses Clipto

Clipto targets content creators, media professionals, researchers and enterprise teams that need high security and long-term media storage options alongside automated transcription features.

Company facts

Quick facts about the company.

Web (official cancellation page)

1. Open your browser and sign in to your Clipto account on the Clipto website.
2. Go to the cancellation page and follow the steps to cancel while logged in (Clipto FAQ).
3. When cancellation completes, take a screenshot of the final confirmation screen and save any confirmation email.
4. If you do not receive confirmation, email [email protected] and attach your screenshots.

iOS (App Store)

1. Open Settings on your iPhone and tap your Apple ID name.
2. Tap Subscriptions, find Clipto and choose Cancel Subscription.
3. Save Apple confirmation email or screenshot the Subscriptions page.
4. If the app charges despite cancellation, email [email protected] and include Apple cancellation evidence.

Android (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions then Subscriptions.
2. Find Clipto and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.
4. If charged after cancellation, contact [email protected] with the Google Play evidence.

Phone

1. Call +1 408 409 5252 and ask to cancel your subscription; provide account email and last 4 digits of payment card if requested.
2. Ask the agent to email a written cancellation confirmation to you.
3. If no email arrives within 48 hours, follow up by emailing [email protected] and attach a recording note of the call time and the agent name if given.

Email

1. Send an email to [email protected] with subject line: Cancel Subscription - [your email address].
2. Include your account email, subscription plan, and request an acknowledgment and cancellation date.
3. Save the sent email and any reply for proof. If no reply in 7 days, escalate using Citizens Advice guidance.

Post (registered letter)

1. Write a clear cancellation letter including your name, account email and request to cancel immediately.
2. Send by registered post to: Clipto, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered delivery receipt as proof and allow postal transit for processing.

Moving / Change of residence

If you move and can no longer use the geographic service, send Clipto a cancellation request by email to [email protected] or by post with proof of new address such as a utility bill. Clipto has not published a specific relocation policy; include the address proof in your request to speed processing.

Price increase

If Clipto increases the subscription price and you wish to cancel, you should cancel before the next billing date. For UK consumers, unfair contract terms can be challenged under the Consumer Rights Act 2015. Provide the original plan invoice and the notice of price increase as proof.

Death of the subscriber

To cancel for a deceased user, send an email to [email protected] with a copy of the death certificate and the account email. Clipto has not published a specific bereavement policy; legally you can request termination and refund where applicable.

Legitimate ground accepted by Clipto

Research shows Clipto will review accidental charges and may refund within 30 days if the user followed cancellation procedures. To claim, provide screenshots of cancellation attempts, billing statements and any relevant email correspondence.

End of commitment

If your plan has an explicit minimum commitment period, cancel at the end of that period via the account page or the App Store/Google Play subscription manager. Clipto has not published a mandatory notice period beyond the instruction to cancel before the next billing cycle.

14-day cooling-off period (UK consumer right)

When you buy a subscription online you usually have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If cancellation occurs within 14 days of activation, you are entitled to a full refund unless you expressly agreed to immediate service provision. Provide the activation date and your cancellation request as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Clipto advertises a 'new customer discount' (research notes a first month at $9.99 for some customers). Ask [email protected] for a retention offer by emailing: request a credit or prorated refund and reference your account email. There is no published list of retention offers; if you want to keep the service, request a promotional discount or an annual plan price match in writing.

What cancelling saves you - yearly math

Use the monthly prices to compute annual cost if billed monthly: Basic plan at £14.99 per month equals 14.99 x 12 = £179.88 per year. Pro plan at £24.99 per month equals 24.99 x 12 = £299.88 per year. Clipto also lists annual pricing in places: Basic annual listed as £59.88 and Pro annual listed as £99.99 on some pages; compare those billed-year totals to confirm which applies to your account (Clipto pricing).

Cheapest real alternative from the competitors in our research: UpNote at £0 per month and £0 annual. Example savings if you move from Pro monthly to UpNote free: 24.99 x 12 = £299.88 saved per year. Example saving if you move from Basic monthly to Keepr monthly at £9 per month: you would not necessarily save by switching to Keepr since Keepr monthly is £9 x 12 = £108 per year; compare features before switching.

UK consumer law that applies

Key laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provides a 14-day cooling-off period for online contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill. The Competition and Markets Authority flags hard-to-cancel subscriptions as potentially unfair.

How to escalate if Clipto refuses to cancel or refund

First, complain to Clipto using [email protected] and keep proof (emails, screenshots, registered post receipt). If unresolved, seek guidance from Citizens Advice via Citizens Advice. For card payments, consider Section 75 or a chargeback via your card issuer if the payment qualifies. If a trader's contract term is potentially unfair, cite the Consumer Rights Act 2015 when complaining.

Check access and files

After cancellation, verify whether your files remain available. Clipto plans list file retention windows: Basic saves files for 1 year and Pro saves files for 2 years per pricing notes. Download any data you need before access is removed.

Final billing and refunds

Clipto states it generally does not refund once a new subscription cycle begins but will review accidental charges and commit to refund within 30 days using the original payment method if the case qualifies. Save billing statements and cancellation proofs before disputing charges.

Re-activation

If you re-subscribe later, expect to sign up again and possibly pay a promotional first month fee if offered. Keep your original account email and saved files if reactivation is needed.

Follow this checklist after deciding to cancel Clipto.

• Log in to Clipto and cancel via the account cancellation page; take a screenshot of completion.
• If you used Apple or Google billing, cancel in the Apple ID or Google Play subscriptions page; save confirmation.
• Email [email protected] with your cancellation request and request a written acknowledgement; keep sent email.
• If you prefer postal proof, send a registered letter to Clipto, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Download or export any files you need now: Basic retention 1 year, Pro retention 2 years (as listed in pricing materials).
• If charged after cancelling, file a complaint with Clipto and, if needed, contact Citizens Advice and your card issuer for chargeback or Section 75 options.