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We generate and send your cancellation letter to Dashlane by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Dashlane agreement
Step-by-step UK guide to cancel Dashlane in 2026, refunds, and cheapest alternatives. Clear steps, legal rights and exact prices in GBP.
| fastest method (name it + why) | Web app - cancel inside the Vault > Subscription panel; this is the direct route Dashlane documents for card payments (official) |
|---|---|
| effective delay | Immediate - cancellation is effective when Dashlane receives a clear notice (per UK Digital Markets, Competition and Consumers Act 2024) |
| notice period | 0 days |
| cancellation fee (amount or 0) | 0 GBP |
| minimum commitment | 12 months (annual billing only; Dashlane no longer offers monthly billing) |
| phone + hours | Not published by Dashlane |
| postal address for registered letter | Dashlane, 27 Clements Lane, EC4N 7AE London, United Kingdom |
Dashlane is a commercial password manager and digital credential security service. It stores passwords, fills logins, monitors for credential leaks and adds extras such as a VPN and Dark Web Monitoring for paid plans.
Dashlane offers unlimited password storage, AI-powered Scam Protection, Dark Web Monitoring, a VPN for Wi-Fi protection and secure sharing. Business plans include SSO and SCIM integrations and extended monitoring.
| Founded | 2009 |
| Headquarters | New York, United States |
| CEO | Emmanuel Schalit |
| Employees | ~309 |
| Annual revenue | $112.5M |
| Support email | [email protected] |
| Pricing overview | See official pricing |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web app (card on Dashlane site) | Open Vault - Subscription - Cancel your subscription - Continue cancellation | 5-10 minutes | In-app cancellation confirmation | Easy |
| Apple App Store (iOS) | Cancel with Apple via your Apple ID subscriptions | 5-10 minutes | Apple subscription confirmation | Easy |
| Google Play (Android) | Cancel with Google Play subscriptions | 5-10 minutes | Google Play subscription confirmation | Easy |
| PayPal (UK customers) | Cancel PayPal recurring payment via PayPal account; note PayPal use for Dashlane may be restricted afterwards | 5-15 minutes | PayPal cancellation confirmation | Medium |
| Email / Support | Contact Dashlane support at [email protected] or use support channels for refund requests | 10-60 minutes to submit - resolution time varies | Support ticket or chat transcript | Medium |
| Post (registered letter) | Send registered cancellation letter to Dashlane's London address | Varies with postage and processing | Postal receipt - no published in-return confirmation time | Hard |
Rule: Dashlane has not published a specific relocation exception policy. If you need to cancel because you changed country, supply proof of address change and the cancellation notice. Required proof documents: proof of new address (for example utility bill or tenancy agreement). Applicable law: Consumer Contracts Regulations 2013 where relevant for online contract cancellations.
Rule: If Dashlane increases the price on a renewal, you can cancel. Required proof documents: copy of the price increase notice from Dashlane or your renewal notice. Applicable law: Under the Digital Markets, Competition and Consumers Act 2024, consumers have renewal cooling-off rights and must be notified of renewal terms (cooling-off rights).
Rule: Dashlane has not published a public process for cancelling on death. Required proof documents: certified copy of death certificate and proof of authority to act for the estate. Applicable law: Consumer Rights Act 2015 for contract termination related questions where appropriate.
Rule: Dashlane must perform services with reasonable care and skill. Required proof documents: evidence of the breach such as screenshots, support tickets and dates. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
Rule: Dashlane currently uses annual billing for new subscriptions. Minimum commitment: 12 months for annual billing. Required proof documents: account billing history showing the start and end of paid period. Applicable law: See Dashlane terms (official terms).
Rule: Dashlane offers a commercial refund window: full refund requests when cancelling within 30 days of purchase are accepted by Dashlane. Statutory rights: the Consumer Contracts Regulations 2013 give a 14-day cooling-off period for online contracts; digital content can be outside that 14-day right once download or streaming begins. Required proof documents: order confirmation and purchase date. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013. References: Dashlane refund page and end of contract notice rules.
Retention offers reported: Dashlane support pages do not list standard retention discounts publicly. There are no documented, advertised retention promotions in the official help pages used for this guide.
How to ask: use the web app chat or [email protected] and state your renewal date, current plan and price. Ask explicitly for a discount, a prorated refund or an alternative plan. Keep the chat transcript or email for proof.
Compute yearly costs and savings versus cheaper alternatives using Dashlane's official prices.
Dashlane Premium annual: 12 x £4.99 = £59.88 per year (official pricing entry). Cancel Premium saves: 1 x £59.88 = £59.88 per year.
Cheapest alternative from our research: NordPass annual = £17.88 per year. Savings switching from Dashlane Premium: £59.88 - £17.88 = £42.00 per year.
Second alternative: Bitwarden annual = £19.80 per year. Savings switching from Dashlane Premium: £59.88 - £19.80 = £40.08 per year.
Other plan comparisons: Dashlane Friends & Family annual = £89.88; cancelling Friends & Family saves £89.88 per year. Dashlane Business annual per user = £96.00. Dashlane Omnix annual per user = £132.00.
Key statutes: Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and Consumer Contracts Regulations 2013 (14-day cooling-off right for most online contracts). The Digital Markets, Competition and Consumers Act 2024 adds explicit renewal cooling-off protections for subscription contracts and end of contract notice rules (cooling-off rights and end of contract notice).
If Dashlane fails to honour a refund or applies an unfair cancellation penalty, you can complain to Dashlane first and request an 'end of contract' notice and refund of any overpayment as required by the 2024 Act. For unresolved disputes, seek help from Citizens Advice and the Competition and Markets Authority for unfair contract terms guidance.
If you paid by credit card, consider a Section 75 claim or a chargeback through your card issuer for qualifying transactions if Dashlane does not supply the service as contracted. For Apple or Google Play purchases, use their refund and dispute processes first.
1) Submit a formal written complaint to Dashlane with dates and proof. 2) Keep copies of cancellation confirmations, emails and receipts. 3) If unresolved, contact Citizens Advice and the CMA for guidance. 4) Use Section 75 or chargeback for qualifying card payments if necessary.
Before cancelling, export your vault (passwords and secure notes) or copy critical credentials to a secure local file. Dashlane's support instructions explain account and billing management (manage subscription).
If you cancelled within Dashlane's 30-day refund window, request a refund via the web app 'Request refund' option for credit card payments. Dashlane states refunds typically process within 3 to 5 business days. Monthly subscriptions are not eligible for a refund according to Dashlane's terms.
Dashlane has not published a public exact retention period for user data after cancellation. To preserve access, export your vault now. If you re-subscribe later, your data restoration options depend on Dashlane account policies; ask support for specific restoration steps.
Follow this step list to cancel Dashlane and protect your credentials.
£4.99
/ mois
Unlimited password storage, unlimited devices, AI Scam Protection, secure sharing, password generator, Dark Web Monitoring, VPN for Wi-Fi protection, secure notes with 1GB storage, password history, personalized security alerts, 2-factor authentication.
£7.49
/ mois
All Premium features for up to 10 members. Friends & Family Dashboard to manage members. Only the plan manager has VPN access.
£8.00
/ mois
Unlimited passwords, dark web monitoring, password health monitoring, credential storage and sharing controls, SSO and SCIM integrations, SIEM provisioning.
£11.00
/ mois
All Business features plus AI phishing alerts, automated risk detection, and automated responses.
No commitment. Billoff helps you cancel or adjust your Dashlane subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£1.65
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Open-source with self-hosting options and a strong free tier.
£1.49
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Uses XChaCha20 encryption for enhanced security and performance.
£7.99
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Secret Key plus master password adds an extra security layer.
Dashlane is available in many countries. Here are several frequently cited markets:
What you should know about Dashlane subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Dashlane subscription, whichever payment method you use.
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