Cancel Eleven Labs the easy way

Product summary

Eleven Labs is a software-as-a-service company focused on advanced text-to-speech, speech-to-text and voice cloning tools for creators and enterprises. Its products are offered via web apps, APIs and mobile apps to enable content production, dubbing, localisation and interactive experiences.

Who uses it

Target users include content creators, media teams, developers integrating TTS and voice cloning via API, and businesses seeking automation for customer support or media localisation.

Company facts

Cancel via the web (recommended)

1. Sign in at your Eleven Labs account on the website.
2. Open Account or Billing settings and locate your active subscription.
3. Choose Cancel subscription or Manage billing and follow on-screen steps.
4. Keep a screenshot of the on-screen confirmation. Note: you retain access until the end of the paid period.
5. For details see the developer/account documentation: Account and billing docs.

Cancel on iOS (App Store)

1. Open Settings on your iPhone and tap your Apple ID.
2. Select Subscriptions, find ElevenLabs and tap Cancel Subscription.
3. Confirm via App Store prompts. Refunds must be requested through Apple support.
4. Apple processes receipts and refunds; Eleven Labs advises App Store purchases are handled by Apple: Eleven Labs help article.

Cancel on Android (Google Play)

1. Open Google Play Store > Menu > Payments and Subscriptions > Subscriptions.
2. Find ElevenLabs and tap Cancel Subscription.
3. Google Play provides confirmation and receipt; refunds are handled by Google.

Cancel by post (registered letter)

1. Write an unequivocal statement of cancellation and include your account email or subscription ID.
2. Send by registered letter to: Eleven Labs, City Road, EC1V 2NX London, United Kingdom.
3. Keep proof of posting and delivery as your evidence.

Phone or email

1. Phone is not listed as a published cancellation method in Eleven Labs' public terms.
2. Email support address is not publicly disclosed; the published guidance points customers to cancel via the web account or the relevant app store for mobile purchases.

Moving / relocation

If you move location this is not a specific contractual ground listed in Eleven Labs' publicly published terms for immediate cancellation without following the standard cancellation process. Use the Account cancellation path or send a registered letter to the postal address. Applicable law: Consumer Contracts Regulations 2013 if you are within the 14-day cooling-off period.

Price increase

If Eleven Labs makes a material change to terms with a material legal effect, UK/EEA consumers (excluding Germany) who cancel within 30 days of notification are entitled to a refund for amounts paid for recurring subscriptions but not yet received. Evidence required: the notice of change from Eleven Labs and proof of cancellation within 30 days. Source: Eleven Labs terms and refund exceptions: Eleven Labs terms (EU).

Death of the subscriber

Eleven Labs' public terms do not set out a death clause for account termination. If you need to close an account after a subscriber dies, provide a copy of the death certificate and the account holder's identifying information when contacting Eleven Labs through official channels. Applicable law: Consumer Rights Act 2015 applies to service performance obligations; escalation routes include Citizens Advice and relevant ombudsmen for unresolved disputes.

Legitimate ground accepted by Eleven Labs

Published exceptions in Eleven Labs' terms focus on statutory cooling-off and changes to the contract notified by Eleven Labs. No other specific legitimate grounds are listed in the publicly available terms. If you claim a service failure, rely on the Consumer Rights Act 2015 (service must be performed with reasonable care and skill) and provide proof such as logs, API responses or examples of defective service.

End of commitment

If your plan is monthly you may cancel to prevent renewal; cancellation via the Account page or through the app store is the authorised route. Evidence: cancellation record in your account or app store receipt showing cancellation effective date.

Cooling-off (14 days)

UK consumers have a 14-day right to withdraw from a subscription contract for purchases made online or off-premises under the Consumer Contracts Regulations 2013. For digital content, the right can be lost if you expressly consent to immediate provision of the service and acknowledge you will lose your right to withdraw. For recurring subscriptions, the Subscription Contracts Act 2024 provides renewal cooling-off protections and refund rights in specified circumstances. Sources: Subscription Contracts Act 2024 notice and Consumer Contracts Regulations 2013.

Before you cancel: negotiate

There are no publicly reported retention offers from Eleven Labs in the published materials we reviewed. To request a retention offer or discount, log in to your account and use any available contact or billing form. For mobile purchases request support through Apple or Google depending on the store. Use the Eleven Labs help article for subscription questions: Eleven Labs help.

What cancelling saves you - yearly calculations

Use the published monthly prices to compute annual spending if you keep a monthly plan for 12 months (monthly price times 12).

• Starter: £5 x 12 = £60 per year
• Creator: £18 x 12 = £216 per year (first month may be discounted to ~£9 as listed by Eleven Labs)
• Pro: £80 x 12 = £960 per year
• Scale: £240 x 12 = £2,880 per year
• Business: £790 x 12 = £9,480 per year

Cheapest named alternative from our competitor list: Audixa at £14 per month = £168 per year. Example saving if you cancel Eleven Labs Pro (£80/month) and move to Audixa (£14/month): £960 - £168 = £792 saved per year.

Relevant UK laws and regulator

Important protections include the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off right). The regulator for unfair subscription practices is the Competition and Markets Authority (CMA). The Financial Conduct Authority (FCA) and its guidance on subscription conduct are also relevant when financial products are involved. See the Subscription Contracts Act 2024 for renewal cooling-off rights: Subscription Contracts Act 2024 and FCA guidance: FCA Handbook CONC 11.

How to escalate a dispute

Step 1: Complain to Eleven Labs using the account or the postal address and keep copies. Step 2: If unresolved, contact Citizens Advice for guidance. Step 3: If the product is a regulated financial product, approach the Financial Ombudsman Service. For card payments you can request a chargeback or use Section 75 rights where applicable. The CMA can be alerted for unfair auto-renewal practices.

Access and final billing

After cancellation you keep service access until the end of your current paid period. Eleven Labs' public terms state subscription fees already paid will not be refunded except in specific cases such as statutory cooling-off or material changes to the contract.

Data and re-activation

Eleven Labs does not publicly disclose full account data retention timelines in the published terms. If you need copies of your data before deletion, request them in writing via account support or by registered letter to the postal address. To re-activate, sign in and re-subscribe via your account or the relevant app store.

Follow this checklist to cancel cleanly and keep evidence.

• Sign in to your Eleven Labs account and cancel via Account or Billing.
• If you subscribed on iOS or Android, cancel via Apple ID or Google Play Subscriptions.
• Take screenshots of any on-screen confirmation.
• If you need to withdraw under the 14-day cooling-off period, notify Eleven Labs in writing and keep proof of sending.
• If sending a registered letter, address it to: Eleven Labs, City Road, EC1V 2NX London, United Kingdom and keep proof of postage.
• If you paid by card and are refused a refund you believe you are owed, contact your card issuer for chargeback or Section 75 review where applicable.