Cancel FaceApp Pro the easy way

Overview

FaceApp Pro is the paid subscription tier of FaceApp, a consumer photo-editing app focused on face transformations, filters and retouches. The subscription unlocks additional filters and editing controls beyond the free app.

How the service is sold

FaceApp Pro subscriptions are sold inside mobile app stores. FaceApp states explicitly that subscription management is handled through the Apple App Store or Google Play Store because the subscription is linked to those platforms. See the official cancellation guidance here.

Company facts

iOS - cancel in the App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon at the top right.
3. Select Subscriptions.
4. Find FaceApp in the list and tap it.
5. Tap Cancel Subscription and confirm.
6. Keep or screenshot the confirmation screen and any email from Apple as proof.

Android - cancel in Google Play

1. Open the Google Play Store app.
2. Tap your profile icon and choose Payments & subscriptions.
3. Select Subscriptions.
4. Find FaceApp and tap Cancel subscription, then confirm.
5. Save the Play Store confirmation screen and any email receipt.

Email support

1. Send an email to [email protected] with your account email, platform (iOS or Android) and the request: "Please cancel my FaceApp Pro subscription."
2. Attach screenshots of purchase receipts if available.
3. Retain the reply from FaceApp as proof.

Cancel by post

1. Write a signed letter including your full name, account email, platform (App Store or Google Play), and a clear request: "Cancel my FaceApp Pro subscription immediately and confirm in writing."
2. Send by tracked/registered mail to: FaceApp Pro, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom.
3. Keep the postal tracking receipt and any acknowledgement.

FaceApp's own help pages confirm that subscription management is handled by the app stores: Official cancellation instructions.

Cooling-off period (14 days)

If you bought FaceApp Pro online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for most online contracts. If you withdraw within 14 days you are entitled to a refund unless you gave express consent to start the digital service immediately and the service was already supplied. Required proof: purchase receipt, date of purchase, and any app-store acknowledgement of "agreeing to immediate start." Law: Consumer Contracts Regulations 2013.

Service not provided or defective

If FaceApp Pro is not supplied with reasonable care and skill you can assert rights under the Consumer Rights Act 2015. Required proof: screenshots showing missing features or failed functionality, logs of attempts, correspondence with support. Law: Consumer Rights Act 2015.

Price increase

If FaceApp raises the subscription price during an ongoing term and this change is not permitted by the contract, you may have a right to cancel. Required proof: notice of price increase received from FaceApp or the app store and your original purchase terms. Law reference: Consumer Rights Act 2015.

Death of the subscriber

Cancellation for death requires a copy of the death certificate and proof of executor authority for a subscription billed through an app store; contact the app store for refunds and FaceApp support for account closure. Law: general contract law and app store terms.

End of commitment

If your paid period ends and you do not want renewal, cancel via the app store before the renewal date. Required proof: store cancellation confirmation or email. Law: contract terms and CMA guidance on auto-renewals.

Before you cancel: negotiate

Reported retention offers from FaceApp are not publicly documented in the research. To request a retention or discount offer, email [email protected] specifying your account email and the reason for cancellation and ask if they can offer a refund, prorated credit or reduced rate. Also check the App Store or Google Play purchase history for trial or promotional codes that may apply. Keep written replies as proof.

What cancelling saves you - concrete examples

FaceApp Pro official monthly price is not published in the research. Use the concrete fees reported by customers to compute annual impact.

Example A - customer reported an annual charge of £30: monthly equivalent = £30 / 12 = £2.50; calculation shown: "£2.50 x 12 = £30 per year saved."

Example B - customer reported an annual charge of £35: monthly equivalent = £35 / 12 = £2.92; calculation shown: "£2.92 x 12 = £35 per year saved."

If you switch to a free alternative such as Snapseed (£0/month) you would save the full subscription amount: e.g. cancelling a £30/year plan saves £30/year. Cheapest real alternative with a £0 price is Snapseed: cost = £0/year.

Key UK laws

The relevant laws are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Consumer Contracts Regulations provide a 14-day cooling-off right for most online purchases, and the Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you face unclear renewal terms, you can report concerns to Citizens Advice for next steps.

Escalation steps

1. Complain to FaceApp support and keep all written replies. 2. If payment was by credit card for qualifying purchases, ask your card issuer about Section 75 protection or make a chargeback for unauthorised or incorrect charges. 3. If unresolved, get advice from Citizens Advice and consider reporting to the CMA. Law references: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Access and billing

After cancellation via the app store your Pro access remains until the end of the current paid period and no further renewal charges will occur. Save any store confirmation as proof of cancellation.

Data and account

If you want to remove personal data, contact FaceApp support at [email protected] and request deletion. Retain confirmation of data deletion. For account recovery or re-activation use the same App Store or Google Play account when re-subscribing.

Final steps

Check your bank statements for further charges for 60 days after cancellation. If you see unexpected charges, raise a dispute with your bank or card issuer and provide the store cancellation confirmation and any emails from FaceApp as evidence.

Follow this checklist after you decide to cancel FaceApp Pro.

• Find the original purchase receipt from Apple or Google Play and note the purchase date.
• Cancel the subscription through the App Store or Google Play and immediately take a screenshot of the confirmation page.
• Email [email protected] with a cancellation request and keep the reply.
• If you prefer, send a signed registered letter to FaceApp Pro, 27 Old Gloucester Street, WC1N 3AX London, United Kingdom and keep the tracking receipt.
• Monitor your bank statement for 60 days for any unexpected renewals.
• If you paid by credit card and were charged incorrectly, contact your card issuer about chargeback or Section 75 (for qualifying transactions).