Cancel Garmin Connect Plus the easy way

Overview

Garmin Connect Plus is a paid subscription tier for Garmin Connect that adds Active Intelligence AI prompts, a Performance Dashboard, Live Activity workout mirroring, LiveTrack text alerts, extra Garmin Coach content, exclusive badges, Trails routing, 3D Maps, a Connect Rundown year-end summary, and native nutrition tracking with AI image recognition and barcode scanning.

Who should consider it

People who use Garmin devices and want advanced analytics, AI-driven prompts, and extra route and nutrition features beyond the free Garmin Connect service.

Company facts

For official terms see the Garmin subscription terms below.

Official Garmin subscription terms

Web (recommended)

1. Sign in to your Garmin account at the Garmin subscriptions portal.
2. Open the Subscriptions or Billing section and locate Garmin Connect Plus.
3. Choose Cancel or Turn Off Auto-Renewal and follow on-screen confirmation.
4. Keep the on-screen confirmation and any confirmation email as proof.

iOS (Apple App Store)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Garmin Connect Plus and tap Cancel Subscription.
3. Save the Apple confirmation email or screenshot.
4. If you need Apple support, use the App Store account support flow; Garmin cannot cancel App Store billing for you.

Android (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and Subscriptions then Subscriptions.
2. Select Garmin Connect Plus and tap Cancel Subscription.
3. Keep the Google Play confirmation email or screenshot.
4. Google handles billing, so contact Google if a refund is required under their rules.

Email cancellation

1. Send an email to [email protected] from the email registered to the subscription.
2. Include your full billing address and, if the plan is tied to a device, the device IMEI, serial number, or unit ID.
3. State you want to cancel and the effective date you request.
4. Expect processing in two business days or more; save Garmin's reply as proof.

Post (registered letter)

1. Write a signed cancellation letter with your registered email, billing address, and device identifiers if relevant.
2. Send by registered post to: Garmin Connect Plus, Liberty House, Hounsdown Business Park, SO40 9LR Southampton, United Kingdom.
3. Keep registered-post proof and any reply received.

Phone

1. Phone contact details for subscription cancellations are not published by Garmin Connect Plus.
2. If you find a phone number through Garmin support pages, confirm in writing by email or post after any phone call.

Official help pages for cancellations and account management are here: Garmin support and Garmin subscription terms.

Moving abroad or change of residence

If you move and the subscription cannot be provided in your new country, send a cancellation request to [email protected] with proof of new address such as a utility bill or tenancy agreement. The relevant law for cross-border services remains the Consumer Contracts Regulations 2013 for UK consumers where applicable.

Price increase

If Garmin notifies you of a price increase and you do not accept the new terms, you may cancel within 30 days of the notice and receive a pro-rata refund for the period following cancellation. Provide the Garmin notification or screenshot as evidence. This right is stated in Garmin's subscription terms and consistent with the trader obligations under the Consumer Contracts Regulations 2013.

Death of the subscriber

To cancel due to the death of the subscriber, send a signed request from the executor or next of kin to [email protected] with a copy of the death certificate and proof of authority to act. Garmin's support process requires identity and authority documents to close accounts tied to personal data.

Legitimate ground or material non-conformance

If the service is materially substandard or misdescribed, UK consumers can end the subscription early and may be entitled to a full or partial refund. Provide screenshots, recordings, or other evidence showing the substandard service. This right is supported by the Consumer Rights Act 2015.

End of commitment

If your plan includes an initial one-year commitment, canceling during that initial term may lead to billing for the remaining initial term as described in Garmin's terms. Provide your subscription start date and plan name when requesting cancellation.

Cooling-off period (14 days)

For purchases concluded online or off-premises, UK consumers have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise it, notify Garmin within 14 days of contract conclusion and request a refund. If you agreed to start the service within the 14 days, Garmin may charge a proportionate amount for services performed. Evidence: your cancellation email and timestamps. Legal reference: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

There are no public reports of specific retention offers from Garmin Connect Plus in the research data. If you want to attempt to keep the service, contact [email protected] and request a retention offer or discount. Provide your account email, subscription plan, and reason for cancelling. Ask explicitly for a discounted annual price or extended trial. If your subscription was bought via Apple or Google, ask the App Store provider for options, because Garmin cannot change App Store billing directly.

What cancelling saves you

Compute savings based on Garmin pricing:

Monthly plan: 6.99 x 12 = 83.88. Annual plan: 69.99. Annual saving by choosing the annual plan over monthly: 83.88 - 69.99 = 13.89.

If you cancel an annual plan priced at £69.99 and switch to the cheapest competitor in the research, NutraSafe Pro at £34.99 per year, your saving is 69.99 - 34.99 = 35.00 per year.

Other comparisons:

• Switching from Garmin monthly (£6.99 x 12 = £83.88) to RYVVA annual £59.99 saves 83.88 - 59.99 = 23.89 per year.
• Switching to Rung at £9.99 per month would cost 9.99 x 12 = £119.88 per year.

Prices used: Garmin Connect+ Monthly £6.99, Garmin Connect+ Annual £69.99, NutraSafe Pro Annual £34.99, RYVVA Annual £59.99, Rung Monthly £9.99.

Key UK consumer law

The main legal protections for UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules against unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel for online purchases. Garmin may charge for services provided during that period if you agreed for them to start. Garmin's terms confirm the 14-day cooling-off right for EEA and UK consumers. Reference: Consumer Contracts Regulations 2013 and Garmin subscription terms.

Escalation steps

1) Complain in writing to Garmin via [email protected] or by registered post to Liberty House, Hounsdown Business Park, SO40 9LR Southampton.

2) If unresolved, contact Citizens Advice for guidance and the CMA for unfair contract terms concerns.

3) For card payments over £100 on a credit card, consider a Section 75 claim with your card issuer. For other card or bank payments, request a chargeback through your issuer.

4) For formal disputes where a sector ombudsman applies, use the relevant ombudsman after contacting Garmin.

Check access and features

After cancellation, premium Connect Plus features remain available until the end of the paid subscription term. Verify your access by opening the app and checking feature availability.

Data and exports

Export any activity or health data you need before the end of the term. Garmin allows data export via account settings; keep exported files locally. If you want Garmin to delete your account data, request account deletion in writing and keep the deletion confirmation.

Final billing and refunds

Garmin states payments are generally non-refundable except for statutory rights, App Store rules, or specific errors. If you cancel within the 14-day cooling-off period, request a refund; Garmin will reimburse using the same payment method subject to any proportionate charge for services rendered. For App Store purchases follow Apple or Google refund rules.

Re-activation

You can re-subscribe at any time. Your previous data may remain accessible if you do not request account deletion. If you re-subscribe during the same billing period, ensure you understand whether a new billing period starts or your old subscription resumes.

Follow this checklist to cancel cleanly and protect your rights.

• Identify purchase channel: Garmin website, Apple App Store, or Google Play.
• If bought via Apple or Google, cancel in the App Store or Google Play account settings.
• If bought directly, sign in to your Garmin account and cancel online or email [email protected].
• If requesting cancellation by email, include account email, billing address, and device IMEI/serial if applicable.
• Keep screenshots, confirmation emails, and postal proof for 90 days.
• If within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013.
• Export important activity and nutrition data before the subscription ends.
• If you do not receive a reply within 7 business days to an email, escalate with registered post and contact Citizens Advice.