Cancel Gizmo AI the easy way

Short description

Gizmo AI is an AI-powered learning and revision application with a free tier and a paid plan called Gizmo Unlimited. It offers card and deck creation, Memorise mode quizzing, an AI Tutor and Magic Import features for study content.

Who uses Gizmo AI

Gizmo AI targets students (school and university), teachers and knowledge workers needing AI-assisted study and revision tools.

Company facts

Official product and policy pages: gizmo.ai, pricing and features at Gizmo Unlimited details.

Cancel via the Gizmo website (direct purchase)

1. Open https://gizmo.ai/ and sign in to your account.
2. Click the profile icon in the top navigation bar and open Account settings.
3. Open the Subscription or Billing section.
4. Select Cancel renewal or Cancel subscription.
5. Follow all confirmation screens until you see a final confirmation message.
6. Keep a screenshot of the final confirmation page and any confirmation email.

Cancel on iOS (Apple App Store)

1. On your iPhone or iPad open Settings and tap your name (Apple ID).
2. Tap Subscriptions, locate the Gizmo subscription.
3. Tap Cancel Subscription and follow prompts.
4. You must cancel in Apple settings if the subscription was purchased through Apple; cancelling inside the Gizmo app or website will not stop Apple billing.

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile.
2. Tap Payments and subscriptions then Subscriptions.
3. Find Gizmo and tap Cancel subscription, then confirm.
4. If you bought via Google Play, cancelling in the Play Store is required to stop billing.

Cancel by phone

1. Gizmo does not publish a cancellation phone number; if you have a support number from an email or receipt use it.
2. When on the call request immediate cancellation and ask for written confirmation to your email address.

Cancel by email or form

1. If you have a support email from receipts use it, or open Gizmo's help centre and submit a cancellation request.
2. Include your account email, subscription plan, last 4 digits of payment if needed, and request cancellation and any refund within the appropriate time window.

Cancel by post

1. Write a signed letter stating your account email, plan, date of subscription and a clear statement that you cancel the subscription.
2. Send by registered post to Gizmo AI, 3 Embassy Drive, Calthorpe Road, B15 1TR Birmingham, United Kingdom.
3. Keep the proof of postage and the delivery receipt.

Moving abroad or relocation

If you move and can no longer use the service you should contact Gizmo support with proof of address change (utility bill or tenancy agreement). Gizmo does not publish a separate relocation policy; where no specific rule exists submit evidence and request cancellation under statutory rights for services that cannot be provided.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increase

If Gizmo increases the price after you subscribe and you do not accept the new price you can cancel before the next renewal. The Digital Markets, Competition and Consumers Act 2024 strengthens renewal cooling-off rights that cover cancellation during a renewal cooling-off period.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - legislation.gov.uk.

Death of the subscriber

Gizmo does not publish an explicit process for account closure after death. The next of kin should contact Gizmo support and provide a death certificate and proof of identity. If billing was taken from a card, consider arranging a refund or chargeback through the card issuer while providing evidence.

Applicable law: Consumer Rights Act 2015 where services must be performed with reasonable care and skill.

Legitimate ground (illness, disability or service failure)

Gizmo's published refund policy offers refunds if requested within 48 hours of the payment being taken for direct purchases. For other legitimate grounds (service failure), cite Consumer Rights Act 2015 and request remedy or refund from Gizmo; keep written evidence such as screenshots.

Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013 - legislation.gov.uk.

End of commitment

If your plan was annual, cancellation is effective at the end of the current subscription term and prevents future renewals. There is no cancellation fee. If you cancel mid-term you remain entitled to use the service until the term ends.

Cooling-off (14-day and renewal cooling-off)

You may have a 14-day cooling-off right for online contracts under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 also creates rights to cancel during an initial cooling-off period and renewal cooling-off periods; notify the trader with a clear statement to exercise the right.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk, Digital Markets Act 2024 - legislation.gov.uk.

Before you cancel: negotiate

Gizmo does not publish specific retention offers in its help pages. No public reports of targeted discount offers were found in the research data. To request a retention offer contact support via the app or help centre and state you want to cancel, give the reason and ask for a student discount or a reduced annual rate. Example message: "I want to cancel my Gizmo Unlimited subscription because of cost. Do you have a student discount or a reduced annual rate you can offer?" Keep any written offer.

What cancelling saves you - concrete maths

Example plans and yearly cost calculations based on published App Store listings and help pages:

• Free plan: £0 per month, £0 per year.
• Weekly premium example: £13.99 per week. Yearly cost = 13.99 x 52 = £727.48 per year.
• Weekly lower example: £4.99 per week. Yearly cost = 4.99 x 52 = £259.48 per year.
• Annual plan example: £154.99 per year. Yearly cost = £154.99.
• Lower annual example: £51.00 per year. Yearly cost = £51.00.

If you cancel a weekly plan at £13.99 your yearly saving is 13.99 x 52 = £727.48. If you cancel the annual plan at £154.99 your saving is £154.99 per year. The cheapest real alternative from the competitor list is PlusWise at £29 per month or £348 per year. Comparison example: if you cancel a weekly plan costing £727.48 per year and switch to PlusWise annual £348 you save 727.48 - 348 = £379.48 per year.

Key United Kingdom laws and regulator

The relevant laws are The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cancellation right for many online contracts with refunds. The Digital Markets Act 2024 introduces rights for cancellation during initial and renewal cooling-off periods. Traders must refund consumers within 14 days of being informed of a cancellation under the Consumer Contracts Regulations. Digital content exceptions apply where a consumer expressly consents to immediate access and loss of the right to cancel.

When to escalate

First complain to the trader in writing. If Gizmo refuses or fails to respond, contact Citizens Advice for next steps and the CMA for practices that make cancellation difficult. For payments made by card check with your card issuer for chargeback or Section 75 if the purchase qualifies under your card provider rules.

Confirm access and final billing

After cancellation your subscription remains active until the end of the current billing period. Check your account settings to confirm the cancellation status and keep the final billing date. If you expect a refund and it is approved it is usually processed within 5 to 10 business days for direct purchases.

Data and re-activation

If you cancel you may still retain your account and created content. To re-activate later sign in and subscribe again. If you want your data removed, request account deletion via Gizmo's support channels and keep a confirmation. For purchases through Apple or Google, account re-subscription must be managed via those stores if originally purchased there.

Use this checklist to complete cancellation and protect your rights.

• Check where you bought the subscription (Gizmo website, Apple App Store, Google Play).
• If you bought via Apple or Google, cancel through their subscription pages (Apple Settings or Google Play) - do not just delete the app.
• If you bought directly, sign in to https://gizmo.ai/, open Account settings and cancel the subscription.
• Keep screenshots of confirmation pages and any cancellation emails.
• If you want a refund request it within 48 hours for direct purchases; for Apple or Google follow their refund procedures at Apple or Google.
• If you paid by credit card and the trader refuses lawful refund, contact your card issuer about chargeback or Section 75 where applicable.
• Send a registered letter to Gizmo AI, 3 Embassy Drive, Calthorpe Road, B15 1TR Birmingham if you need a formal postal record.