Cancel Glofox the easy way

Product overview

Glofox is a gym and fitness studio management software platform that provides booking, member management, payments, reporting and mobile apps for operators. The company was founded in 2014 and is operated under ABC Fitness Solutions.

Who uses it

Clients include independent studios, multi-location gym operators and franchise groups that need scheduling, membership billing and a custom member app.

Quick facts

Web - cancel via Glofox Pro dashboard

1. Sign in to your Glofox Pro account or ask your studio admin to log in.
2. Open the "Members" area and locate the membership to cancel. See the support guide: Managing Memberships from Glofox Pro.
3. Use the membership action to schedule a cancellation and choose a cancellation reason.
4. Save changes and keep the support ticket ID or dashboard screenshot as proof.

iOS / Android - cancel from the member app

1. Open your studio's member app powered by Glofox.
2. Navigate to your membership or billing section and look for a cancel or pause option. If self-service is not enabled contact the studio directly.
3. Request written confirmation by email and retain the message.

Phone - cancel by phone

1. Call the gym or studio phone number (obtainable from the studio website or app).
2. Ask for immediate cancellation and for a written confirmation by email or text with the cancellation date.
3. If not provided, follow up with an email and reference the call.

Email - cancel in writing

1. Send an email to the studio operator stating your full name, membership ID and requested end date.
2. Keep the sent email and any reply as proof.
3. If you paid by card and the studio refuses to acknowledge cancellation, request a chargeback or Section 75 escalation with your card issuer.

Post - cancel by registered letter

1. Send a registered letter to the business or to the Glofox address for formal notices: Glofox, 167-169 Great Portland Street, W1W 5PF London, United Kingdom.
2. Include membership details, desired termination date and request written confirmation.
3. Keep the signed Royal Mail receipt as proof.

Cooling-off period (initial purchase)

If you bought a Glofox subscription remotely or off-premises you have a 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Cancellation is effective when you notify the trader. If the trader failed to give cancellation information the period can extend up to 12 months. See: Consumer Contracts Regulations 2013.

Price increase

If Glofox increases fees at renewal they state they will give 30 days written notice before the start of the next renewal term. If the increase is significant you can use that notice to cancel the renewal. Statement from Glofox: "Glofox reserves the right to increase fees at the start of each renewal term with 30-day prior written notice" (terms).

Moving abroad or relocation

Relocation to another country can be a contractual ground to terminate a service if the contract or operator policy includes it. You must provide proof such as a tenancy agreement or utility bill showing the new address. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 when service quality is at issue.

Death of the subscriber

Death is a legitimate reason to end a contract. Provide a copy of the death certificate and contact the operator in writing requesting termination and refund if applicable. Applicable law: Consumer Rights Act 2015 for fair treatment of consumers and estate representatives.

Legitimate ground - service not provided with reasonable skill

If the software or service is not provided with reasonable care and skill you can claim breach of contract under the Consumer Rights Act 2015. Evidence examples: screenshots of errors, support tickets showing unresolved failures, bank statements of withheld payments. Applicable law: Consumer Rights Act 2015.

End of commitment / automatic renewal

Many Glofox contracts are annual with auto-renewal. If you want to prevent renewal notify the trader before renewal. If the operator failed to provide clear renewal terms you may have additional rights under the Digital Markets, Competition and Consumers Act 2024 and related cooling-off rules: Digital Markets Act - cooling-off rights.

Before you cancel: negotiate

Glofox sales and support historically offer onboarding assistance, discounts for annual prepayment and custom enterprise pricing. The research notes high-pressure sales and instant discounts for subscribing; customers reported receiving discounts at signup. To negotiate, request a retention offer in writing from the studio or from your Glofox account manager and ask for one of the following: lower monthly rate, waived onboarding fee, or a pause option. If the studio uses Glofox enterprise sales, ask for a written counter-offer and a deadline to accept.

What cancelling saves you - compute yearly saving

Use the published plan prices to compute annual savings.

Essential: £99 x 12 = £1,188 per year.

Boost: £200 x 12 = £2,400 per year (lower bound).

Elite: £300 x 12 = £3,600 per year (lower bound).

Typical onboarding fee you can avoid: £200 to £800 one-off. Example savings: cancelling an Elite plan saves £3,600 per year plus up to £800 onboarding = £4,400 in the first year.

Cheapest real alternative from competitors: ClubRight at £79 per month. Annual cost: £79 x 12 = £948 per year. Switching from Essential (£1,188/yr) to ClubRight saves £240 per year.

Key UK consumer law that applies

Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (text) and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 includes updated cooling-off and automatic renewal protections (section reference and cooling-off rights).

Consumer remedies and escalation steps

If a business refuses to cancel or withholds refunds:

• Complain in writing to the trader and keep all records.
• Contact Citizens Advice for free guidance.
• For card payments, consider Section 75 or a bank chargeback for qualifying transactions.
• If the practice appears unfair or hard-to-cancel, report it to the Competition and Markets Authority (CMA).

Check access and final billing

Confirm the effective cancellation date and whether you will be billed for the remaining term. Keep the cancellation confirmation email or dashboard screenshot as proof.

Export your data

Ask the operator to export your personal data and membership history if you need it. For studio owners, use the admin export tools in Glofox Pro or request a data export from support.

Re-activation and final steps

If you want to re-activate later, request details of re-activation fees or new onboarding charges. If the operator withheld funds or failed to pay you, escalate via written complaint and consider bank dispute if necessary.

Follow this checklist to cancel and protect your rights.

• Locate your membership ID and contract start date.
• Decide cancellation channel (dashboard, email, registered post).
• Send written notice and keep copies.
• Request written confirmation of the cancellation date.
• Export or request your data from the operator.
• Check final billing and ask for a pro rata refund if valid under law.
• If refused, gather evidence and contact Citizens Advice or use Section 75/chargeback.