Cancel GoPro the easy way

Core offering

GoPro is a consumer camera and services company best known for action cameras and cloud-based subscription services that store and process footage, provide editing tools and offer camera replacement options.

Who uses it

GoPro customers are photo and video enthusiasts who want robust cameras, automatic cloud backup for footage, premium editing features and discounts on hardware and accessories.

Company facts

Web (direct subscription)

1. Go to GoPro Subscriptions.
2. Sign in with the account that holds the subscription.
3. Open Account settings and select "Cancel Subscription".
4. Confirm cancellation when prompted. The account will show the cancellation and the end date of the current billing period.
5. Save or screenshot the confirmation and retain any confirmation email.

iOS (Apple App Store)

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Find the GoPro subscription and tap Cancel Subscription.
4. Keep the App Store cancellation confirmation for proof.

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select the GoPro subscription and tap Cancel subscription.
4. Retain the Google Play confirmation email or screenshot.

Phone

1. GoPro does not publish a direct UK support phone number. Use the contact form on the GoPro support pages or community for request guidance.
2. If a phone route is offered by support, request a case number and written confirmation by email.

Email

1. GoPro does not publish a direct support email address in public documentation. Use the official support/contact form or the community guidance page to open a support ticket.
2. When the support team confirms cancellation by email, save the message as proof.

Post (registered letter)

1. Write a clear statement containing your name, account email, and request to Cancel the GoPro subscription.
2. Send by registered post to: GoPro, 1 More London Place, SE1 2AF London, United Kingdom.
3. Keep the registered post receipt as proof of delivery.

Moving abroad

If you move and your payment method or App Store country changes, cancel the subscription through the same method used to subscribe: via your GoPro account, Apple ID or Google Play account. Required documents: proof of new address (utility bill or tenancy agreement) if GoPro support requests identity confirmation.

Price increase

If GoPro increases the subscription price, UK consumer law requires clear notice. Request a copy of the notice from GoPro support. If the change was not properly notified, you may cancel and seek a refund for any unauthorized overcharge under Consumer Rights legislation.

Death of the subscriber

Contact GoPro support and provide a copy of the death certificate and proof of authority to act for the estate. GoPro's practical handling is through support channels; request written confirmation of account closure.

Legitimate ground accepted by GoPro

From public guidance, GoPro accepts cancellation via the account owner and through App Store or Google Play mechanisms. If you subscribed via a third party, you must cancel with that third party. Required proof: account ownership and payment evidence where requested.

End of commitment

If your paid period ends you may cancel at any time; cancellation becomes effective at the end of the paid period. Required documents: none beyond account sign-in.

Cooling-off period

If you subscribed online, you have rights under the Consumer Contracts Regulations 2013 to a 14-day cooling-off period in some cases, except where digital content access or streaming started with your express consent. The Digital Markets, Competition and Consumers Act 2024 provides additional renewal cooling-off rights. To exercise statutory cancellation rights, contact GoPro support and keep written confirmation. Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 (section 261 and related cooling-off provisions cooling-off rights).

Before you cancel: negotiate

Contact GoPro support through your account or the community support page and ask for retention options. Public documentation does not list guaranteed retention offers. If you have an active subscription or a recent hardware purchase that included a free year, state the purchase date and request a price match or an extension. If GoPro offers camera replacement or accessory discounts, ask if those benefits can be maintained without the subscription; if not, request a prorated refund under statutory rights if applicable.

What cancelling saves you

Use actual plan prices to compute yearly savings.

• GoPro Premium (subsequent years): 1 year = £54.99. Calculation: 1 x £54.99 = £54.99 per year saved.
• GoPro Premium (first year introductory): 1 year = £27.49. Calculation: 1 x £27.49 = £27.49 per year saved if you are paying that price instead of renewing.
• GoPro Premium+: 1 year = £99.99. Calculation: 1 x £99.99 = £99.99 per year saved.
• Quik app subscription: £2 per month. Calculation: £2 x 12 = £24 per year saved. Or pay annual £10 to keep service at lower cost.

Cheapest competitor alternative from the researched list: CreateFu annual at £60 per year. If you cancel a GoPro Premium at £54.99, switching to CreateFu at £60 increases cost by £5.01. If you cancel GoPro Premium+ at £99.99 and switch to CreateFu at £60, you save £39.99 per year.

Key UK consumer law

Relevant laws include the Consumer Rights Act 2015 for service quality and unfair terms, the Consumer Contracts Regulations 2013 for the 14-day cooling-off right where it applies, and the Digital Markets, Competition and Consumers Act 2024 covering renewal cooling-off rights and trader obligations. The Competition and Markets Authority (CMA) monitors subscription practices and treats hard-to-cancel subscriptions or unclear auto-renewal terms as potential unfair practices.

How to escalate

If GoPro does not resolve your cancellation or refund request: 1) Complain to GoPro in writing and keep copies. 2) Ask Citizens Advice for guidance and contact Trading Standards. 3) If you paid by credit card, consider Section 75 protection or a chargeback via your card issuer for qualifying transactions. For unresolved consumer contract breaches, escalate via local Trading Standards or the CMA as applicable.

Access and billing

After cancellation, you retain subscription benefits until the end of the paid billing period. GoPro does not issue refunds for the current billing period except where required by law. If you cancelled during an applicable cooling-off period under statute, you may be entitled to a refund.

Data and cloud footage

Download any footage stored in your GoPro cloud before your access ends. If you have automatic uploads, check local copies on your camera or phone. If you want to keep non-GoPro footage, note that some plans include a set amount of non-GoPro storage (for example, Premium annual plans list 100 GB non-GoPro storage; Premium+ lists 500 GB).

Reactivation

To restart your subscription, sign in to your account and choose the desired plan. Re-activation may restore cloud access under the new subscription terms. Make sure to check whether a free introductory year still applies to your account; promotional free years apply only to qualifying camera purchases.

Follow this checklist to cancel cleanly and protect your rights.

• Sign in to the account used to subscribe and cancel via Account settings or follow App Store / Google Play steps.
• Cancel at least 24 hours before the renewal date to prevent automatic billing.
• Save the on-screen confirmation and any confirmation emails as proof.
• Download all cloud footage you want to keep before access ends.
• If you want a refund, check if the cooling-off rights apply and submit a written request to support.
• If you subscribed via Apple or Google, also cancel in the App Store or Google Play to stop renewals through that store.
• If you are unable to cancel, send a registered letter to GoPro, 1 More London Place, SE1 2AF London, United Kingdom and keep the postal receipt.