Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
We generate and send your cancellation letter to Hailuo AI by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Hailuo AI agreement
How to cancel Hailuo AI in the UK, refunds, and rights. Trustpilot rating 1.4/5. Step-by-step cancellation, legal options and plan costs in GBP.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Online account cancellation via the website or app - termination is processed to take effect at the start of the subsequent billing cycle. |
| Effective delay | Takes effect at the beginning of the subsequent billing cycle. |
| Notice period | No fixed advance notice required - cancellation submitted takes effect at the next billing cycle. |
| Cancellation fee (amount) | 0 |
| Minimum commitment | No minimum for monthly plans; 12 months for annual plans. |
| Phone + hours | Not published by Hailuo AI |
| Postal address for registered letter | Hailuo AI, 12 Ha'atzmaut St., 6701101 Tel Aviv, Israel |
Hailuo AI is a software-as-a-service platform that generates AI video for creators, marketers and developers. It offers a free tier and multiple paid plans that use credit-based consumption and different processing priorities.
The service creates AI-generated video output, provides watermarked free downloads at lower resolution, and higher-tier plans remove watermarks, increase resolution and supply more monthly credits and priority processing.
Target users include content creators, social media managers, freelancers and marketing teams who need AI-assisted video production and higher throughput.
| Fact | Detail |
|---|---|
| Legal name | Hailuo AI |
| Parent | MiniMax |
| Headquarters | Shanghai, China |
| Founded | 2021 |
| Employees | ~428 |
| Annual revenue | $79M |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Sign in to your Hailuo AI account and use the subscription or billing area to cancel. | 5-30 minutes depending on navigation. | On-screen confirmation or email receipt where provided. | Medium |
| iOS (App Store) | Cancel via Apple Subscriptions in Settings or App Store. | 2-5 minutes. | Apple subscription cancellation confirmation and email from Apple. | Easy |
| Android (Google Play) | Cancel via Google Play Subscriptions in the Play Store. | 2-5 minutes. | Google Play cancellation confirmation and email. | Easy |
| Send a cancellation request to Hailuo AI support (support email not published). | Varies - allow 3-14 days for reply. | Sent email and any reply. | Medium | |
| Phone | Call support if a number is published for your region. | Not published. | Call log or confirmation number if provided. | Hard |
| Post (Recorded Delivery) | Send a signed cancellation letter by Recorded Delivery to the postal address. | 5-10 working days plus postal transit. | Recorded Delivery receipt and delivery confirmation. | Easy |
For official terms and payment rules see the Hailuo AI payment policy and terms of service: payment policy, terms of service, and alternate terms.
Rule - If you move and cannot use the service from your new country because service is restricted, request cancellation and provide proof of address change such as a utility bill or tenancy agreement showing the new address. Hailuo AI does not publish a specific relocation form. Applicable law: Consumer Contracts Regulations 2013 for online contracts where applicable.
Rule - If Hailuo AI increases the subscription price mid-contract, you may cancel if the change materially alters your subscription cost. Required proof: a copy or screenshot of the pricing notice from Hailuo AI showing the increase, and the date the increase takes effect. Applicable law: Consumer Rights Act 2015 for unfair contract terms and Consumer Contracts Regulations 2013 for changes to agreed terms.
Rule - Immediate cancellation can be requested by the legal representative. Required proof: death certificate and proof of authority to act for the estate. Hailuo AI does not publish a special form for this situation.
Rule - If Hailuo AI fails to provide services with reasonable care and skill or the digital content is not as described, you can seek cancellation with refund. Required proof: examples of failed video generation, server errors, refund of credits for failed jobs (the system refunds credits for failed generation), and correspondence showing unsuccessful resolution. Applicable law: Consumer Rights Act 2015.
Rule - For annual plans the subscription typically continues until the annual term ends. Required proof: your account showing plan start date and renewal date. To avoid renewal charges provide cancellation before the renewal date. Applicable law: Consumer Contracts Regulations 2013 for notice of renewal terms and the CMA guidance on auto-renewal.
Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for online purchases. If you cancel within 14 days you are entitled to a full refund unless you agreed that download or streaming would begin and you gave express consent to lose the right. Required proof: date of purchase and cancellation request within 14 days. Applicable law: Consumer Contracts Regulations 2013.
Retention offers reported in research - none specifically reported as standard. There are no documented universal retention discounts that Hailuo AI consistently provides. When you contact support to cancel, ask explicitly for the following: a timeline to downgrade to a cheaper plan, additional credits to solve immediate quality issues, or a pro-rata refund request if quality commitments are not met. Use recorded delivery or email so you have proof of the offer if accepted.
We compute yearly costs for the main plans using the published UK prices.
Standard monthly: 12 x £9.99 = £119.88. Annual: £99.99. Annual saving: 119.88 - 99.99 = £19.89 per year.
Pro monthly: 12 x £34.99 = £419.88. Annual: £399.00. Annual saving: 419.88 - 399.00 = £20.88 per year.
Creator monthly: 12 x £20.00 = £240.00. Annual: £200.00. Annual saving: 240.00 - 200.00 = £40.00 per year.
Business monthly: 12 x £60.00 = £720.00. No annual price published.
Cheapest documented alternative from research: FoundationsAI at £49 per month (equivalent to £588 per year). Switching to FoundationsAI costs more in pure subscription price than staying on Hailuo AI Standard or Creator plans, so cancelling Hailuo AI to move to FoundationsAI increases subscription cost unless you require FoundationsAI features.
The Consumer Contracts Regulations 2013 grants a 14-day cooling-off right for online purchases with a refund. The Consumer Rights Act 2015 requires digital content and services to be of satisfactory quality, fit for purpose, and as described.
The Competition and Markets Authority (CMA) treats unclear auto-renewal mechanics and hard-to-cancel subscriptions as potentially unfair. If cancellation is made unduly difficult you can cite CMA guidance when complaining to the trader and to consumer advice bodies.
1. Complain to Hailuo AI first and keep all evidence: screenshots, emails, Recorded Delivery receipts.
2. Seek help from Citizens Advice for next steps.
3. Use payment remedies: request a chargeback through your card issuer or use Section 75 for card payments where applicable. If the dispute involves a regulated sector, contact the relevant ombudsman as applicable.
Postal cancellation by Recorded Delivery provides verifiable proof of when notice was provided and is accepted as evidence in disputes.
Confirm that no new charges are pending and that auto-renewal is disabled in your account settings. If billed after cancellation, keep the bank statement showing the charge and the account page showing no active subscription.
Download or export any videos, project files and account data you need before access is removed. Hailuo AI does not publish a specific retention period after cancellation; export promptly.
Ask for an email or written confirmation of cancellation and keep it. If you cancelled by post, retain the Recorded Delivery proof.
If you are charged after cancellation, contact Hailuo AI with evidence and if unresolved escalate to your card issuer for chargeback or Section 75 recovery where appropriate.
Follow this checklist after you decide to cancel.
£0
/ mois
Limited video credits, watermarked output, standard resolution. 720p/768p only, watermarked, max 3 queued tasks. Free credits for new users expire in 3 days.
£9.99
/ mois
Accelerated video generation queue priority, watermark-free downloads, 1,000 credits per month. Access to Hailuo02 model. Casual creators.
£20.00
/ mois
More credits, watermark removal, 1080p resolution. Ideal for YouTubers and freelancers.
£34.99
/ mois
Accelerated generation, watermark-free downloads, 4,500 credits per month. Freelancers and independent editors.
£60.00
/ mois
Highest credit volume, team collaboration, custom branding, priority processing, commercial license.
No commitment. Billoff helps you cancel or adjust your Hailuo AI subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£49
/ mois
Focus on owner-led UK service businesses with tools tied to inbound inquiry handling rather than automated video generation.
£49 per user
/ mois
An AI recruitment CRM and applicant tracking system for UK recruitment agencies, not a video generator.
£49
/ mois
Listed again as the cheapest documented competitor from the research set for UK users.
Hailuo AI is available in many countries. Here are several frequently cited markets:
What you should know about Hailuo AI subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Hailuo AI subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.