Cancel HP Smart the easy way

Core service

HP Smart is an app and suite of digital services to print, scan and manage HP printers from desktop and mobile devices. The official HP Smart app by HP Inc. is free and connects printers, cloud storage and mobile camera scanning.

Related subscriptions

HP offers related paid services: HP Instant Ink is a separate subscription that charges by pages printed and includes ink delivery and recycling. A different product called "HP Smart Printer App" from CODEFY APPS LTD offers premium in-app purchases for unlimited printing and scanning for a weekly or yearly fee.

Company facts

Web (HP Instant Ink / Account)

1. Open your browser and go to your HP account or hpinstantink.com.
2. Sign in with the email linked to the subscription.
3. Find Subscriptions or Instant Ink settings and select Cancel subscription.
4. Follow on-screen steps and confirm cancellation; retain any confirmation message or email.

iOS (App Store subscriptions)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find the HP Smart or related subscription and tap Cancel Subscription.
4. Keep the App Store confirmation email as proof.

Android (Google Play subscriptions)

1. Open Google Play Store on your Android device.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select the HP Smart related subscription and tap Cancel subscription.
4. Save the Google Play cancellation receipt.

Phone

1. Call HP Customer Support through the contact path on your local HP support page or via support details in the app.
2. Provide account email, subscription ID and request cancellation.
3. Ask for a reference number and for cancellation confirmation by email.

Email

1. Send an email to [email protected] with your full name, account email, subscription name and explicit request to cancel.
2. Attach a copy of any invoice or subscription ID if available.
3. Retain the reply email as proof of cancellation.

Post (registered letter)

1. Write a signed letter stating you wish to cancel the HP Smart subscription and include account email and subscription details.
2. Send the letter by registered post to: HP Smart, 300 Thames Valley Park Drive, RG6 1PT Reading, United Kingdom.
3. Keep the registered post receipt and any reply from HP as evidence.

Moving - change of address

If you move and the service is location-restricted, provide proof of new address such as a utility bill or official tenancy agreement and your account email. HP Smart specific relocation policies are not published; use the registered postal cancellation if required.

Applicable rule: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If HP increases the price unilaterally, you may cancel under the contract terms and the Digital Markets, Competition and Consumers Act 2024 requires clear notice and gives the consumer a right to cancel during initial and renewal cooling-off periods. Provide the price-change notice and your account details as proof.

Applicable law: Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and proof of authority (executor or next of kin) to HP. Use registered post and request confirmation in writing.

Applicable rule: Consumer Rights Act 2015 - duty to act reasonably where service performance is frustrated by death.

Legitimate ground (service defect or non-performance)

If the digital service is not supplied with reasonable care and skill, cite the Consumer Rights Act 2015 and provide evidence such as error logs, screenshots, and correspondence showing repeated failures. Request termination and refund where service breaches contractual terms.

Applicable law: Consumer Rights Act 2015.

End of commitment

When any fixed minimum period ends, cancel via your preferred method and keep written confirmation. If the service auto-renews without proper notice, use the Digital Markets, Competition and Consumers Act 2024 rules on renewal notices to demand termination and refund of overpayments.

Applicable law: Section 261 of the Digital Markets, Competition and Consumers Act 2024.

Cooling-off (withdrawal after distance sale)

For contracts concluded online you have a 14-day right to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If digital content is supplied during the cancellation period and you agreed to immediate supply and loss of right, you may lose the right to cancel. To use the cooling-off right, notify HP within 14 days and request a refund; keep your cancellation notice.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no widely published retention offers for HP Smart or HP Instant Ink. If you prefer to avoid cancellation, contact HP Customer Support and request a retention offer by providing your account email, subscription name and a willingness to stay if offered a discount. If you purchased through an app store, request assistance via the App Store/Google Play subscription support channel. Document the offer by email before accepting.

What cancelling saves you - yearly math

Compute annual cost for HP Instant Ink plans:

• Light: £1.79 x 12 = £21.48 per year
• Moderate: £4.49 x 12 = £53.88 per year
• Frequent: £6.49 x 12 = £77.88 per year
• Heavy: £13.49 x 12 = £161.88 per year
• Business: £28.99 x 12 = £347.88 per year
• HP Smart Printer App (CODEFY APPS LTD) yearly: £39.99 per year

Example: cancelling the Frequent plan saves £77.88 per year. The cheapest alternative within the HP ecosystem is the free HP Smart app (no subscription cost). Among external alternatives listed in research, pricing is not publicly disclosed, so choose the free HP Smart app to save the full subscription amount.

Key UK consumer law

Digital services and distance contracts are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds rules on cooling-off rights and automatic renewal notices. See the 2013 regulations here: Consumer Contracts Regulations 2013 and the 2024 cooling-off provisions here: Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

You have a 14-day right to withdraw for distance contracts under the 2013 regulations, unless you agreed to immediate supply of digital content and waived the right. If a trader fails to provide cancellation information, the cancellation period may extend by up to 12 months. Traders must reimburse payments within 14 days of cancellation notice or receipt of goods where applicable.

Escalation steps

If HP refuses cancellation or a lawful refund, first raise a formal complaint with HP in writing and keep records. If unresolved, seek help from Citizens Advice and consider chargeback or Section 75 via your card issuer for qualifying payments. For unfair auto-renewal terms or hard-to-cancel subscriptions, report the issue to the Competition and Markets Authority.

Confirm cancellation

Keep the cancellation confirmation email, App Store or Google Play receipt, or registered post receipt and any HP reply. Without confirmation, contact HP and request a written confirmation reference.

Final billing and refunds

Check final charges on your payment method. For HP Instant Ink, your payment method will be charged for the last monthly period and HP states no refunds for unused pages or cartridges. If HP cancels for cause or statutory right applies, you may be entitled to a refund under the Consumer Contracts Regulations 2013 or the 2024 Act.

Data and re-activation

Your account data may remain for re-activation. To delete your account data, request account closure using the support email and follow HP instructions. To reactivate, sign in and resubscribe through the same channel you used originally.

Follow this checklist when cancelling to secure proof and refunds.

• Identify whether your subscription is Instant Ink, HP Smart app subscription, or a third-party in-app purchase.
• Choose a cancellation method and collect account email, subscription ID and recent invoice.
• If cancelling by post, send a signed letter by registered post to HP Smart, 300 Thames Valley Park Drive, RG6 1PT Reading, United Kingdom and retain the receipt.
• If cancelling online or via app store, save the confirmation email or screenshot with date and time.
• Check your bank or card for recurring payments for 1-2 billing cycles after cancellation to ensure termination.
• If you expect a refund, request it in writing and allow 14 days for reimbursement under the Consumer Contracts Regulations 2013.
• If unresolved, escalate to Citizens Advice or your card issuer for chargeback/Section 75 where applicable.