Cancel InShot the easy way

Core product

InShot is a mobile-first video and photo editing app that offers trimming, filters, stickers, transitions and export up to 4K 60fps for paid tiers. It targets social media creators and casual editors seeking an all-in-one editor on mobile devices.

Main audience and use cases

Target users include individual creators, influencers, small businesses and anyone producing short-form content for platforms such as Instagram, TikTok and YouTube. Typical tasks are clipping, adding subtitles, applying filters and exporting ready-to-post videos.

Company facts

The product is published by SHANTANU PTE. LIMITED, founded in 2011 and headquartered in Irvine, United States. Monthly active users are reported at 7.5 million and the app has strong store ratings.

Android (Google Play) - step by step

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, select Payments and subscriptions then Subscriptions.
3. Find InShot in the list and tap it.
4. Tap Cancel subscription then follow on-screen prompts to confirm.
5. Keep the cancellation confirmation screen or confirmation email as proof.

iOS (App Store) - step by step

1. If you purchased via Apple App Store, open Settings on your iPhone and tap your name, then Subscriptions to view active subscriptions.
2. Select InShot and choose Cancel Subscription. Exact InShot instructions for iOS are not published by InShot; use Apple subscription management for confirmation.
3. Keep the Apple confirmation email or on-screen confirmation as proof.

Email - step by step

1. Compose an email to [email protected] from the email tied to your InShot account.
2. Include: account email, subscription ID if known, date of last payment, and a clear statement: "I want to cancel my InShot subscription."
3. Send the email and keep a copy of the sent message and any reply from support as proof.

Post (registered letter) - step by step

1. Write a signed cancellation letter including your full name, account email, subscription ID if known, and request to cancel subscription.
2. Send by Recorded Delivery to: InShot, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the Recorded Delivery receipt and a copy of the letter as proof. Registered post gives a verifiable record of delivery and date.

Phone

InShot does not publish a support phone number for subscription cancellation. Use email or post methods above for a recorded cancellation request.

Moving abroad or loss of service

If you permanently move and cannot use the service, provide proof such as utility bill or a change of address document plus the account email. InShot does not publish a specific relocation policy; use the general cancellation channels above. Applicable law: Consumer Rights Act 2015 for service performance obligations.

Price increase

If InShot increases the subscription price mid-term and you do not accept the change, you may cancel. Provide the notice of price increase and your cancellation request. The contract terms and Consumer Rights Act 2015 apply to ensure fair terms.

Death of the subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and the account details by email or post to [email protected] or the postal address. InShot must stop future billing upon receipt and verification. Legal basis: Consumer Contracts Regulations 2013 and general contract law principles under the Consumer Rights Act 2015.

Legitimate grounds / defective service

If the digital service is defective or unavailable, request a refund and cancellation. Evidence: screenshots, error logs, and dates of failed access. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment

If your subscription has a fixed term that ends, cancellation should be effective at the end of that term. Provide the subscription start date and billing evidence. If InShot auto-renews, cancel at least 24 hours before the renewal date as stated in InShot policy.

Cooling-off period (14 days)

You have a 14-day right to cancel distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, the right can be lost if you gave express consent to immediate supply and acknowledged loss of the right to cancel. See Consumer Contracts Regulations 2013 for details.

Before cancelling: negotiate

There is no public record from InShot of specific retention discounts or trial extensions. To request a retention offer, email [email protected] with your account email, explain why you wish to stay and ask if a loyalty discount, trial extension or annual upgrade option is available. Keep written replies as proof. If no offer is made, proceed with cancellation through Google Play or email.

What cancelling saves

Compute annual cost savings based on reported InShot plans:

Monthly Pro Unlimited: 4.99 x 12 = £59.88 per year.

Annual Pro Unlimited: £19.99 per year.

If you cancel a monthly subscription you save £59.88 per year. If you cancel an annual plan you avoid the £19.99 charge at renewal.

Cheapest real competitor listed: VEED at £8.50 monthly. Yearly cost for VEED: 8.50 x 12 = £102.00 per year. Comparison: InShot monthly yearly cost £59.88 versus VEED yearly cost £102.00. If you switch from InShot monthly to an annual InShot plan you would pay £19.99/year instead of £59.88/year, saving £39.89/year.

Relevant UK law

The key laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations set a 14-day cooling-off period for distance contracts; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel most online contracts, but the right is lost for digital content if you gave express consent for immediate supply and acknowledged loss of the right to cancel. Read the Regulations at legislation.gov.uk.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If you encounter unclear renewal terms or unfair obstacles to cancellation, first complain to the trader in writing, then contact Citizens Advice for escalation options and consider chargeback or Section 75 via your card issuer if eligible.

Escalation steps

1) Send a written complaint to InShot via email or Recorded Delivery. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments, consider Section 75 (credit cards) or a chargeback through the card issuer. 4) File a complaint with the relevant ombudsman if the payment type and sector make that applicable.

Access and expiry

After cancellation your subscription remains active until the end of the current billing period. You keep Pro features for the remainder of paid term; access does not end immediately when you cancel via Google Play according to InShot policy.

Data and account content

Export or back up any projects, videos and photos before the end of your paid period to avoid loss. InShot does not publish a separate data deletion form; request account deletion via [email protected] if required and retain confirmation.

Final billing and refunds

If you cancel a Google Play purchase, refunds are not automatic. Google Play usually does not refund most purchases; exceptions exist for defects or if you cancel during a trial. To dispute a charge, request a refund through Google Play Help or your payment provider. See InShot legal page for Google Play rules: InShot legal page.

Re-activation

You can resubscribe at any time by purchasing again via the store where you originally subscribed. If you bought a lifetime licence, retain purchase confirmation as proof of entitlement.

Follow this checklist to cancel and protect your rights.

• Identify where you purchased the subscription (Google Play or App Store).
• Cancel via the store subscription manager at least 24 hours before renewal.
• If canceling by email, send to [email protected] and keep sent copy and any reply.
• If sending a postal cancellation, use Recorded Delivery to InShot, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Export and save all projects and media before your paid term ends.
• If you want a refund, submit a request to the store (Google Play or Apple) and include evidence of defect or unwanted charge.
• If the trader refuses a lawful refund, contact Citizens Advice and consider chargeback or Section 75 where applicable.