Cancel Kajabi the easy way

Core proposition

Kajabi is a software as a service platform focused on creators, coaches and experts who sell digital content such as online courses, coaching programmes, membership sites and podcasts. The platform bundles hosting, course delivery, sales pages and payments into one product.

Who uses Kajabi

Kajabi targets knowledge entrepreneurs and service providers who want an all-in-one system to build and monetise an audience with digital products and recurring subscriptions.

Company facts

Web cancellation - full steps

1. Sign in to your account at kajabi.com.
2. Click your name in the top-right corner and choose Account Settings.
3. Open Subscription then Change plan.
4. Scroll to the section labelled "No longer happy with Kajabi?" and click "Cancel subscription".
5. Follow the on-screen steps until you receive confirmation that cancellation is scheduled; keep a screenshot of the confirmation.

Email cancellation and refunds

1. Send an email to [email protected] with subject line: "Refund request / Cancel subscription" and include account email and last four digits of the payment card if available.
2. For refunds within the first 30 days after the initial charge, request the refund and follow the instructions provided by [email protected].
3. Keep the reply email as proof.

Cancel via Apple (iOS) purchases

1. Open the Apple App Store on your device and go to your subscriptions.
2. Find the Kajabi subscription and request cancellation or a refund through Apple.
3. For access revocation after a Google/Apple refund, Kajabi references platform receipts and purchase tokens for processing (official in-app refunds).

Cancel via Google Play (Android)

1. Open Google Play > Account > Subscriptions and cancel the Kajabi subscription there.
2. Request any refund through Google Play. If Google issues a refund, Kajabi requires the purchase token ID to revoke access and reconcile billing.

Cancel by post

1. Write a clear statement of cancellation including account email and subscription ID.
2. Send by registered post to: Kajabi, 17100 Laguna Canyon Rd #100, 92618 Irvine, United States.
3. Retain the postal receipt and delivery confirmation as proof.

Moving or change of residence

Kajabi does not publish a specific policy for cancellation due to moving. To cancel for this reason, follow the normal cancellation steps in your account or contact [email protected] and include proof such as a change of address document if you request any billing adjustment. Applicable UK law: Consumer Contracts Regulations 2013 for online contracts where relevant.

Price increase

If Kajabi increases the price for a renewed subscription, the right to cancel arises under UK renewal cooling-off protections in the Digital Markets, Competition and Consumers Act 2024. Provide your account details and the date of the price change when notifying Kajabi. Relevant law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rights (cooling-off rights).

Death of the subscriber

Kajabi does not publish a death handling policy. For cancellation after a subscriber death, send a registered letter to the postal address with a certified copy of the death certificate and proof you are the executor or administrator. UK law reference: Consumer Rights Act 2015 obligations on service performance and contract termination where applicable.

Legitimate ground accepted by Kajabi

Research does not list specific "legitimate grounds" accepted by Kajabi beyond standard cancellation and refund policies. For refunds: Kajabi offers a full refund within 30 days of the first charge if requested via [email protected]. Evidence required: account email, proof of first charge and transaction details. Relevant policy: Kajabi Terms and billing pages (Kajabi Terms).

End of commitment or subscription term

To end a subscription at term expiry, cancel in your account at any time before the next renewal; access continues until the end of the paid billing period. For annual plans paid in advance, there is no partial refund after 30 days unless specified in the Terms.

Cooling-off and right to cancel (UK)

UK consumers have a cancellation right during an initial cooling-off period and for renewal cooling-off periods under the Digital Markets, Competition and Consumers Act 2024. Cancellation must be a clear statement to the trader and the trader must provide an end of contract notice with dates and any refund due (section 261).

Before you cancel: negotiate

Research shows no published, standard retention discounts from Kajabi. To request a retention offer, message Kajabi support via your account chat or email [email protected]. In your message include your account email, current plan, renewal date and a clear request such as "retain at a discounted monthly rate". Keep any reply as written proof of an offer.

What cancelling saves you - exact maths

Use these figures to compare monthly versus annual costs based on Kajabi GBP amounts published in research. Calculations show yearly billed totals and savings when you switch from monthly billing to annual billing equivalents presented by Kajabi.

• Basic plan monthly: £179 x 12 = £2,148 per year. Annual quoted monthly equivalent: £143 x 12 = £1,716 per year. Annual saving versus monthly billing: £2,148 - £1,716 = £432 per year.
• Growth plan monthly: £249 x 12 = £2,988 per year. Annual quoted monthly equivalent: £199 x 12 = £2,388 per year. Annual saving: £2,988 - £2,388 = £600 per year.
• Pro plan monthly: £499 x 12 = £5,988 per year. Annual quoted monthly equivalent: £399 x 12 = £4,788 per year. Annual saving: £5,988 - £4,788 = £1,200 per year.
• Cheapest competitor from our research: Course Made Easy at £29 per month = £29 x 12 = £348 per year. Saving compared with Kajabi Basic monthly (£2,148): £2,148 - £348 = £1,800 per year.

Key UK laws that apply

Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online contracts; the Digital Markets, Competition and Consumers Act 2024 introduces renewal cooling-off rights and requires traders to supply a renewal cooling-off notice. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and forbids unfair contract terms such as disproportionate cancellation penalties.

How to escalate a dispute

First raise a complaint with Kajabi support or [email protected] and retain written replies. If unresolved, contact Citizens Advice for guidance and escalate to the Competition and Markets Authority (CMA) for unfair commercial practices. For payments made by credit card, consider Section 75 or a chargeback with your card issuer for qualifying transactions.

Access and content

When you cancel your Kajabi subscription the platform stops future payments and your account access continues until the end of your paid billing period or trial. Save copies of your course content, student data and sales reports before the end of the period.

Billing, refunds and reactivation

If you qualify for a refund within the first 30 days, request it by emailing [email protected] and follow their instructions. After 30 days payments are nonrefundable per Kajabi's stated policy. Reactivation procedures and data retention durations are not published by Kajabi; contact [email protected] for account restoration options and archival details.

Follow this checklist to ensure cancellation is clean, documented and that you retain any required materials.

• Log in and cancel in Account Settings > Subscription and take a screenshot of the cancellation confirmation (official cancellation page).
• If within 30 days of your first charge, email [email protected] to request a refund and keep the reply email as proof.
• If you paid via Apple or Google, request refunds through Apple App Store or Google Play and keep their confirmation.
• Export or download course content, customer lists and sales reports before access ends.
• If you want a paper trail, send a registered letter to Kajabi, 17100 Laguna Canyon Rd #100, 92618 Irvine, United States and keep the delivery receipt.
• If a dispute arises, gather payment receipts, screenshots, account emails and any chat transcripts for escalation or chargeback requests.