Cancel Kaspersky the easy way

Overview

Kaspersky is a cybersecurity company offering consumer and business security software, including endpoint protection, VPN, password manager, and parental controls. The consumer product range has been consolidated into Standard, Plus and Premium plans.

Key consumer products

Main consumer offerings include Kaspersky Standard, Kaspersky Plus and Kaspersky Premium. Kaspersky Premium includes unlimited VPN, a Password Manager and Documents Vault. Promotional bundles sometimes include Kaspersky Safe Kids and a £10 Just Eat card for new customers until July 20, 2026.

Company facts

Web - My Kaspersky (recommended)

1. Go to my.kaspersky.com and log in with your account credentials.
2. Open the Subscriptions or Licences section and find the active subscription.
3. Click Manage Subscription then Cancel Subscription. Confirm the cancellation when prompted.
4. Save or screenshot the on-screen confirmation. Expect an email confirmation if your account email is set.

Web - Kaspersky Customer Portal or reseller

1. If you bought from Kaspersky via a reseller (Nexway) go to the Kaspersky Customer Portal used at purchase.
2. Log in, go to your subscription page, click Cancel in Manage subscription and confirm.
3. Save confirmation. If you cannot find the portal login, use the support form to request cancellation.

iOS

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Tap the Kaspersky subscription and select Cancel Subscription.
3. Keep Apple confirmation email or screenshot as proof.

Android

1. Open Google Play, go to Payments and subscriptions then Subscriptions.
2. Select Kaspersky and Cancel subscription.
3. Keep Google confirmation as proof.

Phone

1. Find Kaspersky support contact channels on Kaspersky cancellation.
2. Call support and provide order number, email, and reason for cancellation.
3. Ask the agent for a cancellation reference and request an email confirmation.

Email / Support form

1. Send message to Kaspersky support including order number, purchase date, name and registered email.
2. Request cancellation and a refund if within 30 days for online store purchases or renewal payments.
3. Keep the support reply as proof.

Post

1. Write a registered letter including full name, order number, email used at purchase and a clear statement to cancel the subscription.
2. Send to: Kaspersky, 2 Kingdom Street, W2 6BD London, United Kingdom.
3. Keep proof of postage and registered delivery receipt.

Moving abroad or relocation

If you move and require cancellation, Kaspersky does not publish a special rule for relocation. Provide proof of change of residence such as a new utility bill or tenancy agreement. If the purchase was through a reseller, contact the reseller as well. Applicable law: Consumer Rights Act 2015 for unfair terms.

Price increase

If Kaspersky raises the contract price at renewal and your contract allows unilateral price increases, you can object and cancel without penalty if the increase breaches the contract terms. Provide the renewal notice showing the new price as proof. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms and the CMA guidance on auto-renewals.

Death of subscriber

For personal subscriptions where the account holder is deceased, provide a copy of the death certificate and evidence of authority to act for the estate. Kaspersky does not publish a dedicated death policy; contact support with documents and the order number.

Legitimate ground accepted by Kaspersky

Kaspersky accepts cancellation via account management, reseller portal, and support requests. For refunds within 30 days, provide order date and order number. If purchased from a third-party partner, request refund from that partner. Evidence required: order number, purchase email, proof of purchase (invoice). Applicable law: Consumer Contracts Regulations 2013 for online purchases and Kaspersky refund policy.

End of commitment / subscription expiry

To stop automatic renewal at the end of the commitment, cancel prior to renewal through My Kaspersky or reseller portal. Proof: on-screen cancellation confirmation or email confirmation. Applicable law: Consumer Rights Act 2015 and CMA guidance on renewal notices.

Cooling-off period

For online purchases you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel and obtain a refund for a distance contract, unless you gave express consent for immediate download of digital content. For renewal cooling-off rights and renewal notices see the Consumer Rights Act 2024 - Part 4, Chapter 2 cooling-off rights. Provide order details and request a refund when applicable.

Before you cancel: negotiate

Kaspersky has promotional retention offers such as 1 year free Kaspersky Safe Kids and a £10 Just Eat card for qualifying purchases until July 20, 2026. There is no public record of standard discount-for-renewal policies. To ask for a retention offer: contact support via your My Kaspersky account or the support form, provide your order number and request a renewal discount or promotional bundle. If you bought via a reseller, ask the reseller for retention terms.

What cancelling saves you

Kaspersky does not publish standard retail prices for all consumer plans online. Because Kaspersky annual and monthly prices are not publicly disclosed for every plan, an exact saving versus Kaspersky cannot be calculated here. Below are concrete annual costs for real alternatives so you can compare potential savings:

• Trend Micro Maximum Security - first year £49.95 (renewal £79.95).
• McAfee Total Protection - monthly £4.99 equals £59.88 per year for the first-year monthly offer; annual first-year price shown as £59.99 and renewal £129.99.
• F-Secure Total - annual £59.99 (1 device), £79.99 (3 devices), £99.99 (5 devices).

Example cost calculations:

• McAfee monthly: £4.99 x 12 = £59.88 per year.
• Trend Micro first year: £49.95 x 1 = £49.95 per year.
• F-Secure 1 device: £59.99 x 1 = £59.99 per year.

If your Kaspersky renewal quote exceeds these figures, cancelling and switching to the lower-priced alternative above will save the difference in annual price. For example, switching from a hypothetical £99.99 annual renewal to Trend Micro at £49.95 saves £50.04 per year (calculation: £99.99 - £49.95 = £50.04). Use your actual Kaspersky renewal price to compute exact savings.

Relevant UK law

Key laws that protect UK consumers include the Consumer Contracts Regulations 2013, which grant a 14-day cooling-off period for most distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms. The Consumer Rights Act 2024 also added specific renewal cooling-off rights in Part 4, Chapter 2; see the legislation.

Auto-renewal and escalation

The CMA treats unclear or hard-to-cancel auto-renewals as potential unfair practices. If Kaspersky refuses a valid cancellation or refund, first escalate to Kaspersky support and keep records. Next step: contact Citizens Advice for guidance. For qualifying card payments, use Section 75 or ask your card issuer for a chargeback. If the dispute concerns regulated financial services or communications, escalate to the relevant ombudsman after internal complaint procedures are exhausted.

Confirm access and expiry

Keep the cancellation confirmation and check your subscription expiry date in My Kaspersky. Your protection continues until the end date shown in the account.

Data and account management

If you want account data removed, request account deletion via the My Kaspersky account settings or contact support and request data removal under data protection rights. Keep a copy of your request.

Final billing and refunds

If you requested a refund within 30 days for an online store purchase or renewal, Kaspersky states funds are credited within 5 to 7 business days after approval. If Kaspersky bought through a partner, contact the partner for refunds.

Re-activation

You can re-purchase or re-activate via the Kaspersky store or My Kaspersky. Re-activation may require a new licence key depending on the reason for cancellation.

Follow this checklist to cancel and protect yourself from unwanted renewals.

• Find your order number and purchase email.
• Log in to My Kaspersky and attempt cancellation via Manage Subscription.
• If you bought via a reseller, log in to the reseller portal and cancel there.
• If cancelling by email or form, include order number, registered email and a clear statement to cancel.
• Request written confirmation and save screenshots or emails.
• If you request a refund within 30 days, state the purchase date and order number and keep the support reply. See official cancellation.
• If you paid by card and the trader refuses a valid refund, consider Section 75 or contact your card issuer for chargeback.