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We generate and send your cancellation letter to Kiin.ai by registered mail
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Subject : Cancellation of Kiin.ai agreement
Learn how to cancel Kiin.ai, your rights in the UK, refunds and step-by-step cancellation methods. Rating 2.6/5 on Trustpilot.
| fastest method (name it + why) | In-product cancellation - cancels from your account immediately in the product; Kiin.ai states "You may cancel at any time in the product" so this is the quickest route. |
| effective delay | Access remains until the end of your paid term (no immediate pro-rata refund, access continues until paid term ends) |
| notice period | No notice period stated - cancellation takes effect immediately in the product; access continues until the end of the paid term |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Kiin.ai |
| phone + hours | Not published by Kiin.ai |
| postal address for registered letter | Kiin.ai, Unit 17, Kingsbury Road, B24 9PS BIRMINGHAM, United Kingdom |
Kiin.ai is a software-as-a-service platform offering AI tools for content generation, chat assistance and image creation for businesses and individuals. The company operates under the legal name Simple AI Projects Inc., founded in 2023 and headquartered in Newark, United States.
Features promoted by Kiin.ai include AI chat assistants, writing and creativity tools, and image generation. The service offers recurring subscription plans that auto-renew and promotional short trials reported by users.
| Legal name | Simple AI Projects Inc. |
| Headquarters | Newark, United States |
| Founded | 2023 |
| Support email | [email protected] |
| Reported trial prices | £0.90 and £1.99 (from user reports) |
| Reported recurring price | £39.99 per month (multiple user reports) |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| In-product / Web | Log in to your Kiin.ai account, open subscription or billing settings, and select Cancel subscription as described in the terms. | 10-30 minutes | On-screen cancellation confirmation or email confirmation if provided | Easy |
| Send an email to [email protected] requesting cancellation with account details and date of request. | 1-7 days for response | Copy of the sent email and any reply from Kiin.ai | Medium | |
| Postal letter | Send a registered letter to the registered postal address with account details and signed cancellation request. | 7-14 days delivery plus processing | Registered post receipt | Medium |
| Phone | No public phone number published; if you have a phone contact, request cancellation and a written confirmation. | Not publicly available | Call log and written confirmation | Hard |
| App Store billing (Apple / Google) | If subscription was purchased through Apple App Store or Google Play, cancel via your App Store or Google Play subscription management. | 5-20 minutes | App store subscription screenshot or confirmation | Easy |
If you bought Kiin.ai online you usually have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. EU/EEA consumers have a similar 14-day right. Kiin.ai's terms state digital content exception applies if you gave express consent to immediate performance. Use the model withdrawal form at https://kiin.ai/withdrawal-form if you wish to withdraw within 14 days and the service has not been fully performed.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.
If Kiin.ai increases the subscription price mid-contract, UK consumer law gives you rights to reject a significant unilateral price increase if this breaches your contract terms. Keep written evidence of the advertised price and the new billed amount. If the contract allows automatic price variation it must be clear and fair under the Consumer Rights Act 2015 and subject to CMA rules on unfair terms.
Applicable law: Consumer Rights Act 2015 and Competition and Markets Authority guidance on subscription practices.
If the primary account holder dies, close the account by emailing [email protected] with a copy of the death certificate and proof of executor authority. Kiin.ai's terms do not list a dedicated process in public terms; request a written confirmation of closure and refund status.
Applicable law: Consumer Rights Act 2015 for contracts of service and local probate rules.
Kiin.ai's published terms allow suspension or termination immediately for material breach, unlawful use, or risk to the platform. Use evidence such as account logs or bank statements if you are disputing a breach notice. If Kiin.ai terminates for these reasons, request the specific incident report in writing.
Applicable law: Consumer Rights Act 2015.
If you reach the end of a paid term, Kiin.ai states plans auto-renew. Cancel within your account before the renewal date to avoid the next charge. Record the cancellation confirmation and the current paid term end date as proof.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Research did not find published retention offers from Kiin.ai. To request a retention offer, email [email protected] and include your account email, current plan, renewal date and a clear request such as: "I will cancel on [date] unless you offer a discounted rate or pause my subscription." Ask for a written retention offer including price and duration. If no response in 7 days, proceed with cancellation and keep copies.
Use reported user prices to compute annual savings.
Cheapest real alternative from competitors used in this guide: ChatGPT Plus at £9.99 per month equals 12 x £9.99 = £119.88 per year, saving compared with £39.99 monthly: £479.88 - £119.88 = £360.00 saved per year.
The two main legal protections to cite are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14-day cooling-off right for most online purchases and require traders to supply cancellation information. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Kiin.ai refuses to cancel or continues to charge after you cancelled, first complain in writing to Kiin.ai. If that fails, contact Citizens Advice and Trading Standards, and escalate to the CMA where appropriate. For card payments you can request a chargeback from your card issuer or, for qualifying purchases, rely on Section 75 for credit card transactions.
1. Complain in writing to [email protected] and keep copies. 2. If unresolved in 14 days, ask your card issuer for chargeback citing unauthorised or recurring charges. 3. Contact Citizens Advice and local Trading Standards if the trader refuses to cooperate. 4. Consider reporting to the CMA for hard-to-cancel subscription practices.
After cancellation, confirm the final date you will have access. Kiin.ai states access remains until the end of the paid term. Check your bank statement in the next two billing cycles for unexpected charges.
Request a copy of your account data and ask Kiin.ai how long they retain personal data. If you plan to re-activate later, note whether re-activation will restore previous data or start a new account. Email [email protected] for written confirmation.
If Kiin.ai continues to take payments after confirmed cancellation, immediately request a refund in writing, keep all proofs of cancellation, and open a chargeback or Section 75 claim with your card issuer if applicable. Use the withdrawal form for EU/EEA consumers where relevant: https://kiin.ai/withdrawal-form.
Follow this checklist after you decide to cancel.
£0.90
/ mois
Short promotional trial reported by users. Trial length reported as 48 hours in one account; trial often converts to full subscription automatically.
£39.99
/ mois
Full access to Kiin.ai services; auto-renews monthly according to terms. Users report recurring £39.99 charges after trial.
£43.12
/ mois
Reported once in third-party listing; not listed on Kiin.ai official pricing page.
No commitment. Billoff helps you cancel or adjust your Kiin.ai subscription without hunting down every detail alone.
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Self-hosted models that avoid recurring subscription fees but require technical setup.
Kiin.ai is available in many countries. Here are several frequently cited markets:
What you should know about Kiin.ai subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Kiin.ai subscription, whichever payment method you use.
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