Free
£0
/ mois
150 fast tokens/day, 150 token bank, public creations, basic quality, 1 personal collection
150 fast tokens/day
150 token bank
public creations
basic quality
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Preview of your letter
PreviewSender
Recipient
Leonardo AI
Christopher Martin Road
SS14 3EL Basildon United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Leonardo AI agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Leonardo AI service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Leonardo AI service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Leonardo AI
Step-by-step UK guide to cancel Leonardo AI subscriptions in 2026. Includes refund rights, alternatives and Trustpilot rating 4.6/5.
https://leonardo.ai
Basildon, United Kingdom
Software Saas
Cancellation at a glance
| Fastest method (name + why) | Web account settings - direct 'Cancel Plan' option in Workspace Settings |
|---|---|
| Effective delay | Cancellation takes effect at the end of the current subscription period |
| Notice period | 0 days - cancellation is applied immediately and remains active until next renewal date |
| Cancellation fee | £0 |
| Minimum commitment | No minimum commitment |
| Phone + hours | Not available |
| Postal address for registered letter | Leonardo AI, Christopher Martin Road, SS14 3EL Basildon, United Kingdom |
What is Leonardo AI
Product overview
Leonardo AI is a software-as-a-service generative platform for image, graphic and limited video production designed for creators, teams and developers. The platform offers token-based generation, private creations, and plan tiers from Free to Ultimate.
Who runs it and scale
Leonardo AI is operated by Leonardo Interactive Pty Ltd, founded in 2022 and owned by Canva. The company reports 29 million subscribers and approximately 127 employees.
Key capabilities
The service provides token-based fast and relaxed generation modes, private projects, personal AI models on higher tiers, and top-up tokens for extra usage.
| Headquarters | Sydney, Australia |
|---|---|
| Parent company | Canva |
| Subscribers | 29 million |
| Trustpilot rating | 4.6/5 from 1,176 reviews |
How to cancel Leonardo AI
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Go to Settings - Workspace Settings - Subscription and Billing - Cancel Plan and confirm | 5 minutes | On-screen confirmation; take screenshot | Easy |
| iOS (App Store) | Cancel via Apple Subscriptions in your Apple ID settings | 5 minutes | Apple subscription confirmation email or screenshot | Medium |
| Android (Google Play) | Cancel via Google Play Subscriptions for your Google account | 5 minutes | Google Play confirmation or screenshot | Medium |
| Phone | Phone cancellation not provided by Leonardo AI | Not available | Not available | Hard |
| Email / Support form | Submit a request via the website help or support channels; ask for confirmation | Varies - response times vary | Support reply (email or ticket) | Medium |
| Post | Registered letter to the corporate address - Leonardo states post cancellation is not offered | Postal delivery time | Proof of delivery receipt | Hard |
Cancel via Web (recommended)
- Sign in at your Leonardo AI account on the website.
- Click the Settings icon in the workspace.
- Open Workspace Settings then choose Subscription and Billing.
- Under Your Plan select Cancel Plan and confirm the pop-up.
- Take a screenshot of the on-screen confirmation and keep account details.
Cancel via iOS (Apple subscriptions)
- Open iPhone Settings and tap your Apple ID at the top.
- Select Subscriptions, find Leonardo AI and tap it.
- Choose Cancel Subscription and confirm with Apple.
- Keep Apple confirmation email or screenshot.
Cancel via Android (Google Play)
- Open Google Play Store app with the account used for subscription.
- Tap your profile, choose Payments and subscriptions then Subscriptions.
- Select Leonardo AI and tap Cancel subscription and confirm.
- Keep Google Play confirmation or screenshot.
Phone cancellations
- Leonardo AI does not offer cancellation by phone. Use the web flow or the relevant app store for in-app purchases.
- If a phone number appears elsewhere, it is not an authorised cancellation channel per Leonardo's published guidance.
Email and support form
- Open the Leonardo AI website and use the Help or Support form to raise a billing or cancellation request.
- State your account email, subscription plan and request cancellation plus any refund claim.
- Save all support case IDs and correspondence as proof.
Post and registered letter
- Leonardo AI publishes a corporate address: Leonardo AI, Christopher Martin Road, SS14 3EL Basildon, United Kingdom.
- Research notes Leonardo states it does not process cancellations by post; registered letters may be used to assert legal rights but may not be recognised as the primary cancellation channel.
Cancel by reason
Price increase or change to Terms of Service
Rule: Leonardo AI Terms of Service allow you to close your account and cancel if changes materially adversely affect your rights or service use. If you do not accept a material Terms change, request account closure and cancellation. If fees were paid upfront a pro-rata refund will be issued where applicable. Reference: Leonardo AI Terms of Service.
Cooling-off and early subscription cancellation
Rule: The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for most online contracts with a refund right. Digital content may lose that right once download or streaming starts with your express consent. Reference: Subscription Contracts Act 2024 - cooling off rights and Consumer Contracts Regulations 2013.
End of commitment or subscription period
Rule: Cancelling via the account settings stops renewal but the subscription remains active until the end of the current paid period. Proof required: confirmation screenshot or support ticket showing cancellation date and next renewal date.
Moving or change of circumstances
Rule: Leonardo AI does not publish specific relocation-based cancellation rules. Required proof: Not publicly disclosed by Leonardo AI.
Death of subscriber or incapacity
Rule: Leonardo AI does not publish a formal policy for death of a subscriber. Practical step: contact support and provide legal documentation such as death certificate and proof of authority to request account closure. Required proof: Not publicly disclosed by Leonardo AI.
Legitimate grounds accepted by Leonardo AI
Rule: The only explicitly documented legitimate ground in public materials is a material adverse change to Terms of Service, where the company allows account closure and pro-rata refund. Other legitimate grounds are not publicly listed by Leonardo AI.
Negotiate or save
Before you cancel - how to negotiate
Leonardo AI support has a record of resolving refunds and retention questions. Trustpilot reviews include direct praise: "My refund request was handled clearly and professionally. John was excellent in this regard." and "They made full refund after cancellation." To request retention offers or refunds: contact support using the website support form, provide account email, plan name and reason, request either a refund or account downgrade and keep all ticket IDs. No specific retention offers are listed publicly by Leonardo AI.
What cancelling saves - yearly cost calculations
Free plan: £0 per month - yearly cost = £0.
Essential plan: £14.99 x 12 = £179.88 per year. Annual price £149.99 saves £29.89 compared with monthly payments.
Premium plan: £39.99 x 12 = £479.88 per year. Annual price £399.99 saves £79.89 compared with monthly payments.
Ultimate plan: £79.99 x 12 = £959.88 per year. Annual price £699.99 saves £259.89 compared with monthly payments.
Top-up tokens: 5,500 tokens for £12.00, 35,000 tokens for £69.00, 165,000 tokens for £249.00.
Cheapest competitor named in research: ZackBot.ai at £80 per month.
Legal protections and escalation
Key UK laws that apply
Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and bans unfair contract terms. The Subscription Contracts Act 2024 contains enhanced cooling-off rules for subscription contracts; see the official legislation for the exact text: Subscription Contracts Act 2024.
Auto-renewal and hard-to-cancel practices
The Competition and Markets Authority (CMA) monitors unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If Leonardo AI's cancellation flow is missing or broken, the CMA considers that a consumer protection issue.
How to escalate a dispute
Step 1: Complain to Leonardo AI support through the website and keep all correspondence. Step 2: Contact Citizens Advice for guidance. Step 3: For card payments, consider a Section 75 claim or a chargeback via your card issuer if eligible. Step 4: If the dispute relates to a regulated sector, use the relevant ombudsman (Financial Ombudsman Service etc.).
What to do after cancelling Leonardo AI
Access and final billing
After cancellation the subscription remains active until the end of the current paid period. Any unused tokens expire at the renewal date and are not carried over according to published guidance.
Data and reactivation
Export any personal creations, models or assets before the subscription end. Leonardo AI does not publicly publish a full data deletion schedule; contact support to request data export or deletion and keep correspondence.
When to expect refunds
If eligible under the Terms of Service (material adverse change) or statutory rights, pro-rata refunds will be processed for the unused portion of an upfront payment. Keep the support case ID and bank statements as proof of refund.
Next steps and practical checklist
Use this checklist after you decide to cancel.
- Sign in and cancel via Web or the app store used to pay.
- Take a screenshot of the cancellation confirmation and record the cancellation date.
- Check next billing date to confirm the subscription remains active until that date.
- Request a refund via support if you believe you qualify (Terms change or cooling-off where applicable).
- Export any personal images, models or collections before the subscription ends.
- Remove saved payment methods from your account after final billing.
- If you paid by card and a refund is refused, contact your card issuer for chargeback or Section 75 if applicable.
Plans
Essential
£14.99
/ mois
8,500 fast tokens/month, 25,500 token bank, private creations, presets, enhanced quality, unlimited personal collections, 2 max simultaneous generations, top-up tokens
8
500 fast tokens/month
25
500 token bank
Premium
£39.99
/ mois
25,000 fast tokens/month, 75,000 token bank, private creations, 3 max simultaneous generations, unlimited relaxed image generation for select models, top-up tokens
25
000 fast tokens/month
75
000 token bank
Ultimate
£79.99
/ mois
60,000 fast tokens/month, 180,000 token bank, private creations, 50 personal AI models, 6 max simultaneous generations, 20 max generations queue, unlimited relaxed image and video generation for select models, top-up tokens
60
000 fast tokens/month
180
000 token bank
No commitment. Billoff helps you cancel or adjust your Leonardo AI subscription without hunting down every detail alone.
Pros & cons
Pros
Token system lets you control usage and top-up tokens are available at £12, £69 and £249.
Private creations and personal AI models available on higher tiers.
Trustpilot rating 4.6/5 shows many customers report positive support experiences.
Cons
Unused tokens expire at the renewal date instead of being rolled over.
Some customers report difficulty obtaining refunds or missing Cancel button instances on their account.
Leonardo AI does not support cancellation by phone and states post cancellation is not offered.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Greymill
£100
/ mois
Platform with up to 16 specialised AI agents that remember business context.
GVW.ai
£995
/ mois
Bespoke AI assistants built and managed for your business.
ZackBot.ai
£80
/ mois
Multi-agent AI solution on Claude AI with flat-rate unlimited usage.
Countries where Leonardo AI is available
Leonardo AI is available in many countries. Here are several frequently cited markets:
United KingdomGlobal - not publicly disclosed (Leonardo AI reports 29 million subscribers worldwide)
Subscription & cancellation
What you should know about Leonardo AI subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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