Cancel Mindgrasp AI the easy way

Overview

Mindgrasp AI is a software-as-a-service study and productivity assistant targeted at students and professionals. It provides note-taking, summaries, flashcards, file uploads, focused reading and AI Q&A features.

Main features

Key features listed by Mindgrasp include unlimited notes and summaries, flashcards, file uploads, focused reading, Q&A chat, AI productivity tools and platform access via web and iOS. Pricing tiers begin at £9.99 per month.

Company facts

Email cancellation - exact steps

1. Compose an email to [email protected] or [email protected]. Use [email protected] where possible because Mindgrasp research states cancellations must be sent to [email protected].
2. Subject line: "Cancel subscription - [Your full name] - [email used to register]".
3. Include your account email, plan name, subscription start date, last 4 digits of the card used, and request immediate cancellation.
4. State that you request cancellation and a confirmation email. Attach screenshots of billing if relevant.
5. Send and keep the sent email copy. Expect cancellation to be effective within 7 business days. Pay any outstanding debts for cancellation to take effect.

Web or app attempt - what to do

1. If you attempt to cancel in the dashboard or via a link in the app, also send the email to [email protected] because Mindgrasp does not accept other methods.
2. Take screenshots of dashboard cancellation attempts and the sent email. Save any automated messages.
3. If you are billed after you emailed, escalate (see legal_protections).

Postal cancellation - exact steps (optional)

1. Write a registered letter addressed to: Mindgrasp AI, 160 City Road, EC1V 2NX London, United Kingdom. Mark clearly as "Cancellation of subscription - [account email]".
2. Send by tracked registered post and keep the receipt and tracking number.
3. Because Mindgrasp requires email, also send the same wording by email to [email protected] and attach the postal receipt.

When to follow up

1. If you do not receive an email confirmation within 7 business days, resend the cancellation email and state the original sent date.
2. If you are billed after 7 business days, open a complaint with your card issuer for chargeback or Section 75 if applicable.

Cooling-off period (14 days)

If you bought the subscription online, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after the contract is concluded. To use this right, notify Mindgrasp by email to [email protected] within 14 days and request a full refund. If the service started with your express consent and you accepted loss of the right to cancel, the digital content exception may apply. Cite the Consumer Contracts Regulations 2013 when you complain.

Price increase

If Mindgrasp increases price during an active subscription and you did not consent to the increase, you may cancel under the contract terms or under general protections in the Consumer Rights Act 2015 where a significant change reduces the contractual value. Provide billing screenshots showing the old and new price and your subscription ID as proof. Cite the Consumer Rights Act 2015 for quality of service and fairness.

Moving (change of residence)

Moving abroad or within the UK is not automatically accepted by Mindgrasp as a reason for immediate cancellation unless the service cannot be provided. Provide proof such as change of address or utility bill. Mindgrasp’s policy does not list moving as an accepted ground specifically; therefore send the supporting documents and the cancellation email to [email protected] and rely on general consumer law if service quality is affected. Applicable law: Consumer Rights Act 2015.

Death of subscriber

In the event of the subscriber's death, next of kin or executor should email [email protected] with proof of death (death certificate) and proof of authority. Mindgrasp does not publish a dedicated death policy; use email and request account closure and refund review. Applicable law: Consumer Contracts Regulations 2013 for contract termination procedures.

Legitimate grounds and proof Mindgrasp accepts

Research does not list a specific set of "accepted" legitimate grounds beyond billing and service complaints. For billing disputes include bank or card statements, screenshots of charges and the cancellation email. For service quality rely on Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Before you cancel: negotiate

Research does not show publicly reported retention offers from Mindgrasp. No standard retention discount is listed in Mindgrasp public sources. If you want to try negotiating, send an email to [email protected] asking for a retention offer and list a concrete counteroffer. Example request: "I wish to cancel. Before I decide, do you offer a discounted annual rate or a pause? My current plan: [name], billed monthly at £[amount]. Please respond with any retention offers." Keep copies of replies.

What canceling saves you - yearly math

Calculate yearly cost by multiplying monthly price by 12.

Basic: £9.99 x 12 = £119.88 per year.

Scholar: £12.99 x 12 = £155.88 per year.

Premium: £14.99 x 12 = £179.88 per year.

Mindgrasp also lists annual prices if paid upfront: Basic annual £71.88, Scholar annual £107.88, Premium annual £131.88.

Cheapest real alternative from competitors

From available competitor data the lowest monthly competitor price listed is FoundationsAI at £49 per month. FoundationsAI monthly: £49. That is more expensive than Mindgrasp monthly tiers but may offer different features for businesses. Greymill monthly: £100. Choose the plan and compute yearly cost before switching.

Key UK laws and regulators

Your rights for online subscriptions come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) and local Trading Standards enforce rules about unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off right for most online contracts. If you cancel within 14 days by emailing [email protected] you are entitled to a full refund unless you gave express consent to immediate performance and agreed to lose the right to cancel.

When to escalate

If Mindgrasp fails to acknowledge your cancellation or you are billed after cancelling, first complain to Mindgrasp in writing and save all evidence. Next contact Citizens Advice for guidance and your local Trading Standards office. For unresolved billing disputes use your card issuer for chargeback; for credit card payments over £100 use Section 75 where applicable.

Regulator complaints

Report practices that make cancellation difficult or that misrepresent auto-renewal to the CMA and your local Trading Standards. The CMA treats hard-to-cancel subscriptions as potentially unfair.

Account access and final billing

Expect cancellation to be effective within 7 business days. If you are charged after that date, keep proofs: email sent, transaction receipts and the charge on your statement. Mindgrasp’s published policy states charges are billed in advance and generally non-refundable.

Data and deletion

Mindgrasp does not publish a detailed data deletion schedule in the research data. To request deletion or portability of your data, email [email protected] or [email protected] and request account deletion under data protection rules. Keep copies of the request and any reply.

Re-activation and lost content

If you later re-subscribe your previous content may or may not be restored. Mindgrasp does not publish a guaranteed content retention period. Ask for a written confirmation about data retention if you plan to return.

Follow this checklist to protect yourself before and after cancelling.

Before you cancel

• Find your account email and billing receipts.
• Take screenshots of your current plan, billing history and trial start date.
• Compose the cancellation email to [email protected] with all account details.
• Send the email and save the sent item.

After you cancel

• Wait 7 business days for effective cancellation.
• If no confirmation received, resend and include the original sent date.
• If charged after cancellation, contact your bank for chargeback or Section 75 where eligible.
• Request written confirmation of account deletion if you need your data removed.