Cancel Moz Pro the easy way

Product overview

Moz Pro is an SEO software-saas toolkit from Moz, Inc. that provides rank tracking, keyword research, site audits and backlink insight for marketers and agencies.

Who uses Moz Pro

Target users are digital marketers, agencies and enterprises that need an AI-enabled search toolkit to monitor organic performance and run SEO campaigns.

Company facts

Web - cancel via your Moz account

1. Sign in to your Moz account at your account dashboard.
2. Open the Subscriptions or Billing section.
3. Select the Moz Pro subscription and choose Cancel renewal or Turn off auto-renewal.
4. Confirm the cancellation when prompted.
5. Record the change in your account and save a screenshot of the subscription status.
6. Ensure cancellation is done at least 24 hours before the renewal date to avoid the next charge.

iOS - cancel through Apple

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, find Moz Pro and tap Cancel Subscription.
3. Confirm cancellation with Apple; the subscription will remain active until the end of the paid period.

Android - cancel through Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Tap Subscriptions, select Moz Pro and tap Cancel subscription.
3. Confirm cancellation; subscription remains active until the end of the billing cycle.

Phone

1. Moz does not publish a direct phone cancellation method for UK customers.
2. Check the account dashboard for contact or support options if you need assistance.

Email and post

1. If you prefer written cancellation, send a clear cancellation statement including account email and billing details.
2. For postal notice, send a registered letter to: Moz Pro, 72 Hammersmith Road, W14 8TH London, United Kingdom.
3. Keep proof of postage and request delivery confirmation.

Cooling-off (14 day right)

If you bought Moz Pro online, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013 for most contracts. If you notify the trader within 14 days you can cancel and are entitled to a refund unless you expressly agreed that digital content would begin and thereby waive the right. For more detail see the UK legislation on renewal cooling-off rights: Consumer cooling-off rights.

Price increase

If Moz Pro increases the price during a subscription, check your contract terms in the account dashboard. Under the Consumer Rights Act 2015, unfair contract terms that create disproportionate penalties are not binding. If you disagree with a unilateral increase, notify Moz with a clear cancellation statement and supporting evidence of the price change.

Moving abroad

Relocation alone is not an automatic legal ground for immediate refund. Provide proof such as change of address or billing country and request cancellation via your account or by registered letter. Moz does not publish a formal relocation cancellation policy.

Death of subscriber

For cancellation after a subscriber death, supply an official death certificate and proof of authority to act for the estate. Moz does not publish a specific death-of-subscriber procedure; send documentation via the account support channel or by registered post.

Legitimate grounds accepted by Moz

Moz has not published a public list of legitimate grounds that automatically entitle to refunds. Research shows Moz does not offer refunds of any kind in its Terms of Use. Where statutory rights apply, such as the 14 day cooling-off right, rely on the relevant law referenced above and the Consumer Rights Act 2015 for contract fairness.

End of commitment

If you are on an annual plan, cancellation takes effect at the end of that paid period; payments for the paid period are not refundable. If you switch from monthly to annual, check billing dates and cancel at least 24 hours prior to renewal to avoid the next charge.

Before you cancel: negotiate

Moz is known to offer some retention options: a 20% discount when paying yearly and discounts for registered non-profits. Ask for retention offers via your account support options or by using the messaging/support tools in your account dashboard. Provide your account email and state you are considering cancellation and would like any available offers, such as a discounted annual price or nonprofit pricing.

What cancelling saves - yearly math

Below are the month x12 comparisons using Moz Pro UK prices provided in public pricing sources.

Starter: £79 x 12 = £948 per year when billed monthly. Annual price £790. Saving if you switch to annual: £948 - £790 = £158 per year.

Standard: £143 x 12 = £1,716 per year when billed monthly. Annual price £1,430. Saving: £1,716 - £1,430 = £286 per year.

Medium: £239 x 12 = £2,868 per year when billed monthly. Annual price £2,390. Saving: £2,868 - £2,390 = £478 per year.

Large: £479 x 12 = £5,748 per year when billed monthly. Annual price £4,790. Saving: £5,748 - £4,790 = £958 per year.

Cheapest realistic alternative from the listed competitors: UtilitySEO at £33.33 per month or £400 per year. Comparison with Moz Starter annual price: Moz Starter annual £790 - UtilitySEO annual £400 = £390 saved by switching to UtilitySEO for one year.

Key UK laws

Consumer Rights Act 2015: services must be performed with reasonable care and skill and unfair contract terms are not binding. Consumer Contracts Regulations 2013: 14 day cooling-off period for online or off-premises contracts, with exceptions for digital content once download or streaming starts.

Auto-renewal and enforcement

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential consumer harm. If you believe Moz's renewal terms are unclear or hard to cancel, complain to Moz first and then escalate to Citizens Advice for guidance and to the CMA as appropriate. For the statutory cooling-off text and renewal cooling-off details see: official UK legislation.

Escalation steps

1. Complain to the trader via your account support options and keep written records. 2. If unresolved, contact Citizens Advice for legal guidance. 3. For card payments, consider Section 75 or a chargeback through your card issuer if the purchase qualifies. 4. If you need regulatory intervention, contact the CMA. For digital content disputes that began with express consent to start consumption, cooling-off remedies may differ.

Access and billing

Cancellation takes effect at the end of the billing period and access continues until that date. Moz does not provide refunds of any kind per its Terms of Use, and cancellation does not create a refund entitlement except where statutory cooling-off rights apply.

Data and reactivation

Export any project data, reports and site audit results before the end of your paid period if you want to keep them. Moz does not publish a public data-retention timescale. You can re-subscribe at any time through your account or the sign-up flow when you are ready to return. Moz does not offer a subscription pause feature.

Follow this checklist to cancel cleanly and keep proof:

• Find your renewal date and calendar reminder to cancel at least 24 hours before renewal.
• Log into your Moz account and cancel in the Subscriptions or Billing section.
• Take a screenshot of the subscription page showing cancelled or auto-renewal turned off.
• If cancelling via App Store or Google Play, keep the confirmation email from Apple or Google Play.
• If sending post, use a registered letter to Moz Pro, 72 Hammersmith Road, W14 8TH London, United Kingdom and keep the delivery receipt.
• Export any data or reports you need before access ends.
• If you expect a dispute, keep all written correspondence and dates of actions.