Cancel MyIQ the easy way

Service summary

MyIQ is a cognitive assessment and training service marketed as an app and web platform offering IQ testing, practice exercises and skill-building content. The company behind MyIQ is Envest Research Inc., founded in 2024.

Who it targets

MyIQ targets students, professionals and individuals who want regular cognitive self-assessments and guided training. Subscriptions include weekly, monthly, quarterly and annual options depending on the sales channel.

Key facts

Web (account/profile)

1. Sign in at your MyIQ account on myiq.com.
2. Open your profile or the subscription area and select the active subscription.
3. Choose Cancel or Manage subscription and follow on-screen prompts to confirm cancellation.
4. Keep a screenshot of the cancellation confirmation page or any confirmation message.

iOS (App Store)

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the MyIQ subscription and tap Cancel Subscription.
3. Keep a screenshot of the subscription screen showing the cancelled status or the cancellation confirmation email from Apple.

Android (Google Play)

1. Open the Google Play Store app and tap your profile icon, then Payments and subscriptions > Subscriptions.
2. Select MyIQ and tap Cancel subscription, follow prompts.
3. Save a screenshot of the cancelled subscription page or the confirmation email from Google Play.

Email

1. Send an email to [email protected] from the address tied to your account with subject: Cancel subscription.
2. Include your full name, registered email, last 4 digits of payment method and request confirmation of cancellation and the date access will end.
3. Save the sent message and any reply; if you receive only automated replies, keep records and escalate if charges continue.

Post (registered letter)

1. Write a signed letter including your name, account email, subscription details and a clear request to cancel.
2. Send by registered post to: MyIQ, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the registered post receipt as proof of delivery.

Phone

1. No public phone number is published by MyIQ; do not rely on phone contact to cancel.
2. Use web, App Store, Google Play, email or registered post methods above.

Moving / Relocation

Rule: MyIQ does not publish a special relocation cancellation policy. Required proof documents: proof of new permanent address (utility bill, tenancy agreement) and a copy of your account details. Applicable law/article: Consumer Rights Act 2015 applies where service performance is affected.

Price increase

Rule: If MyIQ raises the price mid-contract and you do not accept the new price, you should be able to cancel without penalty if the change is a contract variation communicated after you subscribed. Required proof documents: copy of the notice of price change, original plan terms and your cancellation request. Applicable law/article: Consumer Rights Act 2015 (contract terms and unfair contract terms); contact Citizens Advice for guidance.

Death of subscriber

Rule: MyIQ does not publish a formal process for cancellation on death. Required proof documents: death certificate and proof of authority (executor letter) plus account details. Applicable law/article: Consumer Rights Act 2015 for service performance; escalate to MyIQ support email and send documents by registered post if needed.

Legitimate ground

Rule: MyIQ does not publish a list of accepted legitimate grounds. Research shows MyIQ rejects refunds for change of mind, unused time and maintenance interruptions. Required proof documents: medical certificate, court order or other official documentation depending on the ground you claim. Applicable law/article: Consumer Rights Act 2015.

End of commitment

Rule: Where you have a fixed term, cancellation should be effective at the end of that term without penalty. Required proof documents: contract or subscription invoice showing start and length. Applicable law/article: Consumer Rights Act 2015.

Cooling-off (14-day right)

Rule: For contracts concluded online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 for services. Exception: digital content where download or streaming began with your express consent and you acknowledged loss of the right to cancel. Required proof documents: order confirmation, date of first access or download consent. Applicable law/article: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Reported retention offers: research did not identify any specific retention offers publicly promoted by MyIQ. How to ask: send an email to [email protected] with subject Request retention offer - include account email, current plan name and propose one of these options: 1) downgrade to Starter Monthly at £14.99 per month, 2) switch to an annual plan if available, or 3) ask for a prorated refund of recent double charges. Keep all correspondence.

What cancelling saves you

Example annual cost calculations using MyIQ published prices:

• Starter Monthly: £14.99 x 12 = £179.88 per year.
• Plus Monthly: £29.99 x 12 = £359.88 per year.
• Premium Monthly: £59.99 x 12 = £719.88 per year.
• Standard (28 days) at £29.99 every 28 days: listed annual equivalent £389.87 per year.

Cheapest alternative: an annual App Store option published by MyIQ is My IQ Practice - Pro Yearly at £24.99 per year (equivalent monthly £2.08). If you cancel a Plus Monthly plan at £29.99 you save £359.88 - £24.99 = £334.89 in the first year by switching to that yearly App Store offer. Calculation: £29.99 x 12 = £359.88; £359.88 - £24.99 = £334.89 saved.

Key UK consumer law

Relevant laws: Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms are not binding) and Consumer Contracts Regulations 2013 (14-day cooling-off for online contracts, with exceptions for digital content once download or streaming starts with express consent).

Auto-renewal and unfair terms

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If you cannot cancel using advertised channels or the renewal terms were not clear, you can escalate your complaint.

How to escalate

1) Complain in writing to MyIQ support ([email protected]) and keep dated copies. 2) If unresolved, contact Citizens Advice for next steps. 3) For card payments consider a chargeback through your card issuer or Section 75 on qualifying credit card charges. 4) If the service relates to a regulated sector, contact the relevant ombudsman. These routes follow standard UK consumer escalation practice.

Check access and final billing

After cancellation you will retain access until the end of the current billing period. Check your bank or card statement for any further charges during the next billing cycle and keep records of the cancellation confirmation.

Data and account

If you want your account removed, request data deletion in writing to [email protected]. Ask for confirmation of deletion and the date when personal data will be erased. Save that confirmation.

Refunds and disputed charges

MyIQ states it does not operate a standard refund program but reviews requests on a case-by-case basis. Approved refunds are processed within 3 business days and returned to the original payment method. If you dispute unauthorised or incorrect charges, contact your card issuer for chargeback or use Section 75 for qualifying transactions.

Before and after cancelling, follow this checklist to protect yourself and speed resolution:

• Log in and cancel via your web profile or the self-service portal; take a screenshot of the confirmation.
• If cancelled by App Store or Google Play, take screenshots of the cancelled status in the store.
• Save any email replies from [email protected]. If none arrive, keep copies of sent emails.
• If you send a registered letter, keep the receipt.
• Monitor your card statement for at least two billing cycles after cancellation.
• If charged after cancellation, request a refund from MyIQ and file a chargeback if necessary.
• Contact Citizens Advice for legal support if MyIQ refuses lawful cancellation or refund.