Cancel MyQ the easy way

Overview

MyQ is a software-as-a-service platform that adds cloud connectivity and subscription features to garage doors, gates and door access systems. It connects hardware to mobile apps for remote open, close and video monitoring functions.

Main features

Core features include remote open and close, mobile credentials, video capture for compatible devices, notifications and integrations with partner automotive and hardware vendors.

Company facts

Web - myQ Marketplace (recommended)

1. Open the myQ app or go to myQ Marketplace in your browser.
2. Log in with your myQ credentials.
3. Select "My Plans" in the upper right corner.
4. Find the subscription to cancel and click "Cancel Renewal".
5. Confirm by selecting "Cancel Renewal" again and keep the on-screen confirmation or screenshot.

iOS - App Store purchases

1. Open Settings on your iPhone, tap your name, then Subscriptions, and find the myQ subscription to cancel.
2. If the myQ app directs you to myQ Marketplace, follow the web steps in the Marketplace section.
3. Keep the Apple subscription cancellation confirmation email as proof.

Android - Google Play purchases

1. Open Google Play Store, tap your profile, go to Payments and subscriptions, then Subscriptions.
2. Select myQ and tap Cancel subscription.
3. Retain the Google Play confirmation for records.

Phone

1. Phone number is not publicly published by MyQ; if you find a support number, ask for a call reference and the cancellation to be processed in the Marketplace.
2. Request a confirmation email and note the date and reference.

Email

1. Use the support email if known; the company does not publish a definitive public support email in available research.
2. Write a clear subject: "Cancel myQ subscription - [Account email]" and request confirmation within 14 days.

Post (registered letter)

1. Send a registered letter addressed to: MyQ, 2 Woodberry Grove, N12 0DR London, United Kingdom.
2. Include your account email, subscription name and a clear cancellation request and keep the registered post receipt as proof.

Cooling-off period (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day cooling-off period for online subscriptions counted from the contract conclusion date. If you exercise the cooling-off right, you are entitled to a refund of payments made, unless you gave express consent for immediate digital service commencement and the provider charges for services provided during that time on a pro-rata basis.

Required proof: order confirmation, date of subscription and explicit statement that you cancel under the 14-day cooling-off right. See Consumer Contracts Regulations 2013.

Price increase

If MyQ increases the subscription price during an active subscription and your contract permits termination for that increase, you may cancel and request a refund for future payments. Provide the notification of price change as proof. Applicable law: Consumer Rights Act 2015 in relation to fairness of contract terms and transparency.

Moving abroad or to an area without service

If your new address cannot be serviced due to hardware or cloud constraints, MyQ does not publish a specific policy; supply proof of new address (utility bill or tenancy agreement) and request termination. If MyQ refuses, escalate using the consumer complaint route below.

Death of subscriber

If the subscriber has died, provide a copy of the death certificate and the executor contact details and request cancellation and closure of payments for future periods. MyQ does not publish an explicit policy; keep records of sent documents and confirmation requests.

End of minimum commitment

If your contract included a minimum commitment period, cancel at the end of that period following the contractual notice. MyQ's published guidance on notice period states 30 days or until the end of the billing cycle; retain written confirmation of the cancellation date.

Legitimate ground

Legitimate grounds include persistent service defects where the service is not provided with reasonable care and skill under the Consumer Rights Act 2015. Provide dated examples, screenshots and contact logs as evidence. Applicable law: Consumer Rights Act 2015.

Before you cancel - how to negotiate

MyQ may present options in the myQ Marketplace to manage plans. Research does not show specific retention discounts offered publicly. To attempt to retain discounts, log into the Marketplace, locate "My Plans" and request a retention offer in chat or support. Ask for a price reduction, extended trial of a higher tier or a free month by referencing your account and stating the competing offer price.

What cancelling saves - yearly calculations

Use your current plan price to compute annual savings. Examples based on available plan prices:

• myQ Community App: 12 x £4 = £48 per year saved.
• Basic Plan: 12 x £4.99 = £59.88 per year saved.
• Premium Plan: 12 x £9.99 = £119.88 per year saved.
• Family/Multi-device Plan: 12 x £14.99 = £179.88 per year saved.

Cheapest real alternative from competitors in the research: digiGate with no ongoing monthly fee, cost £0 per month - yearly cost £0. Alternative comparison example: cancelling a myQ Premium plan (£9.99 x 12 = £119.88) and switching to digiGate saves £119.88 per year.

Key UK laws you can rely on

The main protections are the Consumer Rights Act 2015 for quality of service and fairness of terms, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives a 14-day cooling-off period for online contracts. See Consumer Contracts Regulations 2013 and the Regulations - cooling-off details.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats confusing or hard-to-cancel auto-renewals as potentially unfair. If you cannot cancel through the Marketplace and the provider refuses a reasonable request to cancel, escalate to Citizens Advice for next steps. See Citizens Advice - cancelling a service.

Escalation steps

1) Complain to MyQ in writing and keep proof. 2) If unresolved, seek help from Citizens Advice. 3) For card payments, consider chargeback or Section 75 for qualifying credit card purchases. 4) Use the relevant ombudsman if the product falls under a sector ombudsman remit.

Confirm access and final billing

Keep the cancellation confirmation, check the date your subscription ends and verify whether your account remains active until the end of the billing cycle. No refund is issued for the current billing cycle according to research; the subscription remains active until the cycle ends.

Data and privacy - videos and logs

If you use video monitoring, export or download important clips before the subscription expiry because video storage tied to a paid plan may be deleted after the plan ends. Request data export and deletion in writing if you want the account closed completely.

Re-activation

To re-activate, sign in to your myQ Marketplace account and purchase a new plan. Keep records of any promotional codes or offers for re-subscription.

Use this checklist to complete cancellation and preserve evidence.

• Log in to myQ Marketplace and cancel via My Plans; take a screenshot of the confirmation.
• If purchased via Apple or Google, cancel in the App Store or Play Store and keep the confirmation email.
• If you prefer post, send a registered letter to MyQ, 2 Woodberry Grove, N12 0DR London, United Kingdom and retain the receipt.
• Save invoices and billing dates to confirm the end of service.
• Export any video or logs you want to keep before the subscription end date.
• If disputed, collect proof: screenshots, emails, order numbers and registered post receipts.
• If you cancel within 14 days of purchase, cite the Consumer Contracts Regulations 2013 and request a refund. Provide order confirmation and a clear cancellation statement.