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Subject : Cancellation of Nastia AI agreement
Step-by-step UK guide to cancel Nastia AI membership, refunds, rights and alternatives. Trustpilot rating 2.5/5. Save money and avoid billing traps.
| fastest method (name it + why) | Web account - direct in-account cancellation via Membership Manage > Danger Zone; immediate cancellation steps available in the user interface |
| effective delay | Access remains until the end of the current billing period |
| notice period | 14 days (Consumer Contracts Regulations 2013 cooling-off right where it applies) |
| cancellation fee | £0 |
| minimum commitment | No minimum commitment |
| phone + hours | Not published by Nastia AI |
| postal address for registered letter | Nastia AI, 2nd St, 94105 London, United Kingdom |
Nastia AI is a multimodal AI companion platform created by Nastia Cybernetics in 2025. The product offers uncensored chat, image and video generation, voice messages and roleplay oriented features with paid tiers and in-app purchases.
The platform is targeted at adults who want realistic social and creative interaction with AI, including mature and adult-oriented content. Plans include free and paid options, token packs and one-time lifetime purchases.
| Full legal name | Nastia Cybernetics |
| Headquarters | Lyon, France |
| Founded | 2025 |
| Employees | ~3 |
| Support | [email protected] |
| Official site | https://nastia.ai/ |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Login - Profile (bottom-left sidebar) - Membership - Manage active plan - Danger Zone - Confirm cancellation | 5-10 minutes | On-screen confirmation; membership page shows status | Easy |
| iOS (App Store in-app) | Cancel via Apple subscriptions if purchased through App Store; Nastia also lists in-app purchases on App Store | 5-15 minutes | Apple subscription cancellation receipt | Medium |
| Android | Not published by Nastia AI | Not published by Nastia AI | Not published by Nastia AI | Not published by Nastia AI |
| Send cancellation request to support addresses provided by Nastia | Depends on support response; allow 48-72 hours for acknowledgement | Support reply email | Medium | |
| Post | Send registered letter to official postal address | 5-10 working days plus carrier time | Registered post receipt | Medium |
| Phone | Not published by Nastia AI | Not published by Nastia AI | Not published by Nastia AI | Not published by Nastia AI |
Rule - If you subscribed online you have a 14 day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period starts the day after the contract is concluded.
Required proof - your order confirmation or subscription start date, plus an email or cancellation form sent within 14 days.
Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule - If you expressly asked Nastia AI to start the service and agreed that it be performed during the 14 day period, the right to cancel may be lost; if the trader has begun performance without your express consent you keep your cancellation right but the trader may charge proportionally.
Required proof - a copy of any explicit confirmation you gave when subscribing (checkbox, form field) or the subscription confirmation showing start of service.
Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Rule - If Nastia AI raises the price in breach of the terms of the subscription you may be entitled to cancel and ask for a refund for the affected period. Nastia's public policy warns users to check live checkout pricing.
Required proof - the original pricing you were charged, a screenshot of the new price, and billing records showing the increase.
Applicable law - Consumer Rights Act 2015 applies to quality and unfair contract terms; escalate via Citizens Advice or a chargeback if necessary.
Rule - Nastia AI's public documentation states refunds may be issued in cases of technical error. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.
Required proof - error logs, screenshots, timestamps, and descriptions of when the service failed; retain all support correspondence.
Applicable law - Consumer Rights Act 2015.
Rule - Nastia AI does not publish a public death policy. For UK consumers, inform Nastia AI and provide a copy of the death certificate and account evidence to request termination of paid services.
Required proof - certified copy of the death certificate and the account holder's details.
Applicable law - Not publicly specified by Nastia AI; use standard consumer escalation channels in the UK if the company does not respond.
Rule - Research shows Nastia AI may issue refunds when required by law or when a technical error caused incorrect billing. Nastia's published help pages direct billing disputes to support and the Help Center.
Required proof - billing records, transaction IDs and any technical error evidence; send to [email protected] or [email protected].
Applicable law - Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where relevant.
Retention offers - Research did not find any documented retention or discount offers publicly provided by Nastia AI. Users who reported issues obtained refunds only after support intervention in certain cases; one Trustpilot testimonial reports a quick refund after contacting support.
How to ask - Send a single clear email with subject "Request retention offer / Cancel pending - please propose alternatives" to [email protected] and copy [email protected]. Provide your account email, the plan you pay for, the reason for cancellation and a clear request: 1) refund of last charge or 2) switch to a cheaper plan or 3) credit/token pack. Keep all replies as proof.
Compute yearly savings from common Nastia plans (use the published prices):
Examples of savings if you cancel:
Cheapest real alternative from competitors - Greymill is listed at £100 per month for business AI agents which is not a direct low-cost match for individuals seeking companion AI. For low-cost individual alternatives check App Store offerings and free tiers before re-subscribing to Nastia AI.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give UK online buyers a 14 day right to cancel most distance contracts with a refund. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.
The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If Nastia AI's renewal process or pricing is unclear you may escalate to Citizens Advice for guidance and to report unfair commercial practices.
1) Complain to Nastia AI by email to [email protected] and [email protected] and keep a copy of the complaint. 2) If the response is unsatisfactory, seek help from Citizens Advice. 3) For card payments consider Section 75 or contact your card issuer for a chargeback; for debit transactions ask your bank about chargeback options. 4) If relevant, report the matter to the CMA for auto-renewal or unfair terms.
Traders must provide a refund within 14 days of receiving a cancellation notice under the Consumer Contracts Regulations 2013 unless the digital content exception applies. Nastia AI publicly states it operates a no-refund policy for digital immediate content except where required by law or in cases of technical error.
After cancellation your benefits remain active until the end of the current billing period. Confirm the membership page shows "Cancelled" or equivalent status and keep screenshots of the membership page showing end of access date.
Request data retention or deletion via Nastia's privacy page https://www.nastia.ai/privacy. Ask for an export of personal data and a confirmation of deletion if you want your account fully removed.
If you believe you were charged incorrectly, gather transaction IDs and contact support at [email protected] and [email protected]. If support does not resolve a wrongful charge, consider disputing the transaction with your card issuer or using Section 75 if the payment method qualifies.
You can re-subscribe anytime via the membership page by clicking "Renew". Keep copies of previous cancellation confirmations to avoid duplicate charges.
Use this checklist to cancel and protect your consumer rights.
£0
/ mois
Uncensored chat with daily limits, basic companion customization, NSFW text chat, one AI companion. No credit card required.
£9.99 (billed weekly)
/ mois
In-App Purchase via App Store; weekly billing.
£24.99
/ mois
In-App Purchase via App Store; full monthly access to PRO features.
£3.33 (approx)
/ mois
Annual billing for a lower monthly equivalent cost; includes in-app features.
Not applicable
/ mois
One-time payment for lifetime access to Premium features as offered in-app.
£15.99
/ mois
Unlimited messages, unlimited AI selfies, voice messages, HD video generation, group chats, custom voices (web pricing as of March 1, 2026).
No commitment. Billoff helps you cancel or adjust your Nastia AI subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£100
/ mois
Greymill provides 16 specialised AI agents for business functions rather than an uncensored companion focused product.
/ mois
Listed as a competitor in research data but specific pricing and consumer positioning are not publicly disclosed by Nastia research sources.
Varies
/ mois
General category of alternative companion apps available on app stores; pricing and features differ by vendor.
Nastia AI is available in many countries. Here are several frequently cited markets:
What you should know about Nastia AI subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Nastia AI subscription, whichever payment method you use.
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