Basic
£0
/ mois
300 min/mo transcription, 30 min max per meeting, 3 lifetime file imports, AI Chat (20 queries/mo), Zoom, Meet & Teams integration
300 min/mo transcription
30 min max per meeting
3 lifetime file imports
AI Chat (20 queries/mo)
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Otter.ai the easy way
We generate and send your cancellation letter to Otter.ai by registered mail
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Recipient
Otter.ai
160 City Road
EC1V 2NX London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Otter.ai agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Otter.ai service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Otter.ai service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Otter.ai
Step-by-step UK guide to cancel Otter.ai, understand refunds, and save money. Official steps, timings and legal rights explained. Rating not publicly disclosed.
https://otter.ai
London, United Kingdom
Software Saas
Cancellation at a glance
| fastest method (name it + why) | Web - cancel in your account Billing settings; immediate confirmation and no third-party steps required |
| effective delay | Subscription remains active until the end of the current billing period |
| notice period | None required - cancellation takes effect at period end |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Not published by Otter.ai |
| phone + hours | Not published by Otter.ai |
| postal address for registered letter | Otter.ai, 160 City Road, EC1V 2NX London, United Kingdom |
What is Otter.ai
Core service
Otter.ai is an AI transcription and meeting assistant that converts speech into searchable text, provides speaker labels and supports integrations with Zoom, Google Meet and Microsoft Teams.
Who uses it
Otter.ai serves modern enterprises and professionals across sales, education, recruiting and media who need meeting notes, searchable transcripts and AI summaries.
Company facts
Below is a short fact box summarising key company information.
| Legal name | Otter.ai, Inc. |
| Founded | 2016 |
| CEO | Sam Liang |
| Monthly active users | 35 million |
| Support email | [email protected] |
How to cancel Otter.ai
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (direct) | Sign in as admin, Account Settings - Integrations - Billing - Cancel Plan | 5-10 minutes | Email confirmation or on-screen confirmation | Easy |
| iOS (Apple App Store) | Manage subscription in Apple ID subscriptions; cancel via App Store | 5 minutes | Apple subscription status screenshot or email from Apple | Medium |
| Android (Google Play) | Open Google Play Subscriptions and cancel Otter subscription | 5 minutes | Google Play confirmation email or screenshot | Medium |
| Send cancellation request to [email protected] | Varies - allow 48-72 hours for response | Support reply email | Medium | |
| Post | Send registered letter to company address | 5-10 working days plus delivery | Proof of delivery receipt | Hard |
Web (direct) - detailed steps
- Open a browser and go to your Otter.ai account at https://otter.ai/.
- Sign in with the admin account for the subscription.
- Open Account Settings, select Integrations, then choose Billing.
- Click Cancel Plan and follow on-screen confirmation. You will remain on Otter until the billing period ends.
- Save the on-screen confirmation or wait for a confirmation email.
iOS (Apple App Store) - detailed steps
- Open the Settings app on your iPhone and tap your name.
- Tap Subscriptions, find Otter and tap Cancel Subscription.
- Keep the Apple confirmation email or screenshot for your records.
Android (Google Play) - detailed steps
- Open the Google Play Store app and tap your profile icon.
- Tap Payments and subscriptions, then Subscriptions, select Otter and Cancel.
- Keep the Play Store confirmation email or screenshot for your records.
Email - detailed steps
- Send an email to [email protected] with your account email, subscription plan and the statement: "Please cancel my Otter.ai subscription."
- Request written confirmation and keep the reply as proof.
- If you do not receive a reply within 72 hours, escalate to the address below or use the web method.
Post (registered letter) - detailed steps
- Prepare a signed letter including account email, subscription details and a clear cancellation request.
- Send by registered post to: Otter.ai, 160 City Road, EC1V 2NX London, United Kingdom.
- Keep the delivery receipt as proof.
For Otter's official help articles on cancellation, see Cancel an Otter subscription and Cancel your Otter Pro subscription.
Cancel by reason
Cooling-off (14 day right)
If you bought Otter.ai online you have a 14 day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To use the right, inform Otter.ai by email or web form within 14 days of contract formation. If you have started using the paid service and explicitly accepted loss of the right, you may lose the right to a refund. See Consumer Contracts Regulations 2013.
Price increase
If Otter.ai raises the price during your fixed-term contract, you may have grounds to cancel if the change breaches your contract terms. Provide the contract copy and the notice of increase as proof. The Consumer Rights Act 2015 protects against unfair contract terms and disproportionate unilateral increases.
Moving abroad
Relocation itself is not an automatic legal ground to cancel unless the service cannot be provided in the new country. Provide proof of address change, such as a new tenancy agreement or utility bill. The contract will determine cancellation rights.
Death of subscriber
If the subscriber dies, the executor should contact [email protected] and provide a death certificate and proof of authority to request account closure.
Service not supplied with reasonable care and skill
Under the Consumer Rights Act 2015 Otter.ai must perform services with reasonable care and skill. Keep transcripts, screenshots and support correspondence as evidence. If Otter.ai does not remedy the defect, you may claim a price reduction or cancellation.
End of commitment
If you are at the end of a fixed-term subscription, do not renew; cancel using the web or the store before renewal. Keep the cancellation confirmation as proof.
Negotiate or save
Before you cancel: negotiate
Otter.ai does not publish standard retention offers in the research. To request a retention offer, contact [email protected] and state your account email, current plan and the change you want (for example, downgrade to Basic or a temporary pause). Ask for a promotional price or an annual discount. If you paid through Apple or Google, request a refund or promotional credit from those stores instead.
What cancelling saves you - yearly math
Compare annual costs using current monthly prices:
- Otter Pro monthly: £13 x 12 = £156 per year.
- Otter Pro annual equivalent: £6.50 x 12 = £78 per year when billed annually.
- Otter Business monthly: £23 x 12 = £276 per year.
Cheapest named alternative from competitors in the research: Plaud Note Pro at £8.33 per month. Yearly cost: £8.33 x 12 = £99.96 per year. Savings examples:
- Cancel Pro monthly (£156/year) and move to Plaud Note Pro (£99.96/year): £156 - £99.96 = £56.04 saved per year.
- Cancel Business monthly (£276/year) and move to Meetily (£8.67 x 12 = £104.04/year): £276 - £104.04 = £171.96 saved per year.
Legal protections and escalation
Key UK consumer law
The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 day cooling-off period for many online contracts. The CMA monitors unclear auto-renewal and hard-to-cancel subscriptions.
How to escalate
If Otter.ai refuses a lawful refund or refuses to cancel, first complain in writing to [email protected] and keep evidence. If unresolved, contact Citizens Advice for next steps. For qualifying card transactions you may use Section 75 or ask your card issuer for a chargeback. If the issue relates to data processing, contact the UK Information Commissioner.
What to do after cancelling Otter.ai
Access and data
Your account remains active until the end of the billing period. Export transcripts, conversation history and any important files before access changes. Download files in the formats Otter provides.
Final billing and re-activation
No cancellation fee is charged. Expect the subscription to stop at the period end and no further charges. To re-activate, sign in and choose a plan on Otter pricing or contact support. Keep confirmation emails as proof of cancellation date.
Next steps and practical checklist
Follow this checklist to cancel cleanly and protect your rights.
- Sign in as admin and cancel under Account Settings - Billing, or cancel via the App Store or Google Play.
- Take screenshots of cancellation confirmations and save any email replies from [email protected].
- Export transcripts and files you need before the billing period ends.
- If you paid by card and suspect unfair billing, contact your card issuer about Section 75 or chargeback.
- If you have trouble, contact Citizens Advice or the UK Information Commissioner for data issues.
Plans
Pro
£13
/ mois
1,200 min/mo transcription, 90 min max per meeting, 10 file imports/mo, AI Chat (50 queries/mo), advanced search & export, custom vocabulary (200 terms)
1
200 min/mo transcription
90 min max per meeting
10 file imports/mo
Business
£23
/ mois
6,000 min/mo transcription, unlimited file imports, admin dashboard, SSO, advanced security controls, priority support
6
000 min/mo transcription
unlimited file imports
admin dashboard
Enterprise
Custom
/ mois
Everything in Business, OtterPilot for Sales, CRM sync, advanced compliance controls, dedicated account manager
Everything in Business
OtterPilot for Sales
CRM sync
advanced compliance controls
No commitment. Billoff helps you cancel or adjust your Otter.ai subscription without hunting down every detail alone.
Pros & cons
Pros
Fast, searchable transcripts integrated with Zoom, Meet and Teams
Free tier at £0 with 300 minutes per month
Business plans include admin controls, SSO and priority support
Cons
Otter.ai states subscriptions are non-refundable in Terms of Service
Annual pricing is billed in USD; UK users pay in dollars at exchange rate
Cancellation via third-party stores requires separate steps in App Store or Google Play
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Fireflies.ai
£14.77
/ mois
Stronger conversation intelligence and advanced analytics beyond basic transcription
Meetily
£8.67
/ mois
Open-source, privacy-first assistant that processes data locally
Plaud Note Pro
£8.33
/ mois
Physical AI note taker device with multimodal capture
DigiWeb
£10
/ mois
UK-hosted AI dictation focusing on browser-first experience
Countries where Otter.ai is available
Otter.ai is available in many countries. Here are several frequently cited markets:
United KingdomUnited StatesAustraliaCanadaEuropean Union countries
Subscription & cancellation
What you should know about Otter.ai subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Otter.ai subscription, whichever payment method you use.
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