Cancel Phone Tracker Pro the easy way

Overview

Phone Tracker Pro is a location and phone-operator identification service offered by Falcon Solutions. It provides real-time tracking and operator details for mobile numbers, marketed for family tracking and identification of unknown numbers.

Main use cases

Use cases include live location tracking of family members, parental monitoring, and looking up operator details for unknown numbers worldwide. The service is offered via website and mobile apps with multiple subscription and in-app purchase options.

Company facts

For troubleshooting and account closure steps consult the official help resources such as the FAQ at PhoneTracker FAQ.

Website cancellation (detailed)

1. Open the Phone Tracker Pro website and log in to your account.
2. Open Account Settings.
3. Select Close my account.
4. Confirm the closure and save any confirmation screenshot or email.
5. If you do not receive a confirmation, start a live chat to request a cancellation confirmation.

iOS - App Store cancellation (detailed)

1. Open the App Store on your iPhone or iPad.
2. Tap your account icon at the top right.
3. Tap Subscriptions.
4. Select Phone Tracker Pro from the list.
5. Tap Cancel Subscription and confirm.
6. Keep the App Store cancellation email or a screenshot as proof.

Android - Google Play cancellation (detailed)

1. Open the Google Play Store.
2. Tap your profile icon then Payments and subscriptions.
3. Choose Subscriptions and locate Phone Tracker Pro.
4. Tap Cancel subscription and confirm.
5. Keep the Google Play cancellation email or screenshot.

Live chat cancellation (detailed)

1. Open the Phone Tracker Pro website and click Live Chat.
2. Request immediate cancellation and ask for a chat transcript or confirmation number.
3. Save the chat transcript or request a follow-up confirmation email to keep as proof.

Email cancellation (detailed)

1. Send an email with subject line "Cancel subscription and stop auto-renewal today" to [email protected] or [email protected].
2. Include your account email, charge date, and last 4 digits of the card.
3. Keep the sent email and any reply from support as proof.

Phone cancellation (detailed)

1. Call +1-800-123-4567 (24/7) or +1 760 514 0120 for World Location Services help.
2. Request immediate cancellation and ask for a confirmation reference.
3. Note the time, agent name, and reference. Request a confirmation email.

Post cancellation (detailed)

1. Write a registered letter addressed to Phone Tracker Pro at 100 Wood Street, EC2V 7AN London, United Kingdom.
2. State your account email, request to Cancel subscription and stop auto-renewal, include date of last charge and last 4 digits of the card.
3. Keep proof of posting and delivery receipt.

Cooling-off (14 days)

If you bought the subscription online you benefit from a 14-day cooling-off period under the Consumer Contracts Regulations 2013 unless you expressly agreed to immediate access to the digital service. If you did not agree to immediate access, you can cancel within 14 days and obtain a refund. See the Regulations: Consumer Contracts Regulations 2013. Applicable law: Consumer Contracts Regulations 2013.

Service does not meet expectations (30-day refund window)

Phone Tracker Pro states a full refund is available if the service does not meet expectations within the first 30 days. Refunds are only granted if the service has not been used during the billing period. To claim this refund, contact support with your account email, charge date, and last 4 digits of the card. Applicable law: Consumer Rights Act 2015.

Price increase

If Phone Tracker Pro raises prices you can cancel and, if the price increase was not clearly communicated in pre-contract information, you may have a right to cancel or claim a remedy under the Consumer Rights Act 2015 and the DMCC Act obligations on renewal transparency. Keep the notice of price increase as proof. Applicable law: Consumer Rights Act 2015 and DMCC Act (2024).

Death of subscriber

In the event of the subscriber's death, request account closure by emailing support and attach a copy of the death certificate or probate document. Phone Tracker Pro did not publish specific rules for this case; use the same support emails for verification.

Legitimate ground - poor service or billing error

Phone Tracker Pro allows refunds only if the service was not used in the billing period or for billing errors. Required proof: billing statements and usage logs if available, plus copies of all correspondence with support. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term ends, do not forget to cancel before renewal via App Store, Google Play, website Account Settings, or contact support. If you cannot access the account, contact support by phone or live chat and request proof of closure.

Before you cancel: negotiate

Phone Tracker Pro is not reported to publicly offer retention discounts in the research dataset. If you want to negotiate, call +1-800-123-4567 or start Live Chat and request a retention offer or reduced monthly rate. When negotiating, ask for the exact reduced price, the duration of the offer, and a confirmation email. If no offer is given, proceed with cancellation and request a refund if within the 30-day policy and service was unused.

What cancelling saves you - yearly calculations

Compute the yearly cost of current plans from published prices and the cheapest competitor alternative.

• Mobile Phone Tracker Pro - SIM monthly £4.99: 4.99 x 12 = £59.88 per year.
• Phone Tracker Pro (App Store monthly) £4.49: 4.49 x 12 = £53.88 per year.
• Phone Tracker Pro (Website Pro Monthly) £39.95: 39.95 x 12 = £479.40 per year.
• Location Tracker - Annual Subscription £59.99: listed as £59.99 per year.
• Spy Phone Pro quarterly equivalent listed as £13.33 per month: 13.33 x 12 = £159.96 per year.

Example saving: If you cancel the Website Pro Monthly at £39.95 per month you save 39.95 x 12 = £479.40 per year. The cheapest real alternative from competitors is Getwello Family Map at £4.99 per month which equals 4.99 x 12 = £59.88 per year, so switching from Website Pro Monthly to Getwello saves 479.40 - 59.88 = £419.52 per year.

Competitor cheapest option: Getwello Family Map £4.99 per month.

Relevant UK law

Key protections include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The DMCC Act (from 2024) introduced additional rules on subscription renewals and transparency. The Consumer Contracts Regulations cover the 14-day cooling-off right for online contracts and the need for clear pre-contract information. See the Regulations: Consumer Contracts Regulations 2013 and specific part guidance: Part 3.

Automatic renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. You have a right to clear cancellation methods and timely reminders for long subscriptions under the DMCC Act. If the trader hides unsubscribe features, you can complain to Citizens Advice and escalate further.

Escalation steps

1) Complain in writing to Phone Tracker Pro via email and keep records.

2) If unresolved, contact Citizens Advice for guidance and consider a chargeback through your card issuer or a Section 75 claim for qualifying card payments.

3) If the dispute relates to communications services or financial services, contact the relevant sector ombudsman. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill.

Check access and data

After cancellation confirm you can no longer track or access premium features. Request written confirmation of account closure and ask how long your personal data will be retained.

Final billing and refunds

Check your bank statement for any future auto-renewal charges. If you paid through App Store or Google Play, request refunds through those platforms if they handle billing. If you paid directly, use the support email and include charge date and last 4 digits of the card to request refunds within the stated policy.

Re-activation

If you later choose to re-subscribe, check the current price at that time. Keep copies of previous cancellation confirmations to prevent duplicate billing disputes.

Use the checklist below to complete a reliable cancellation and protect your consumer rights.

• Log in to the account and try Account Settings > Close my account; take a screenshot of the final confirmation.
• If you subscribe via App Store or Google Play, cancel in the subscriptions section and keep the cancellation email or screenshot.
• Send an email to [email protected] with subject "Cancel subscription and stop auto-renewal today" including account email, charge date, and last 4 digits of the card; save the sent message.
• If you prefer phone, call +1-800-123-4567 and request a reference number for the cancellation; note the time and agent name.
• If unresolved, send a registered letter to Phone Tracker Pro at 100 Wood Street, EC2V 7AN London, United Kingdom and keep proof of posting.
• If you are within 30 days and the service was unused, request a refund citing Phone Tracker Pro refund policy.
• If you are within 14 days and did not agree to immediate access, cite the Consumer Contracts Regulations 2013 for a cancellation and refund.