Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
We generate and send your cancellation letter to Pop AI by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Pop AI agreement
Step-by-step UK guide to cancel Pop AI subscriptions, refund rights and timings. Clear actions, postal address and legal rights under UK law.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Registered postal mail - Pop AI requires a cancellation request by registered postal mail to ensure documentation and receipt. |
| Effective delay | Monthly subscriptions - minimum 5 business days before renewal; Annual Pro - minimum 30 days before renewal. |
| Notice period | Monthly Pro/Premium: 5 business days (recommended 10 days); Annual Pro: 30 days (recommended 45 days). |
| Cancellation fee | Not published by Pop AI |
| Minimum commitment | Monthly plans - 0 months; Annual plan - 12 months. |
| Phone + hours | Not published by Pop AI |
| Postal address for registered letter | Pop AI, Lungo Po Antonelli 21, 10153 Torino, Italy |
Pop AI is a software-as-a-service platform that uses AI to generate and edit presentations, documents, spreadsheets and visual content for individuals and teams. The service offers a Free tier and paid Pro and Premium tiers with expanded usage and advanced features.
Key features include unlimited or high-volume message exchanges on paid plans, PDF and document parsing, image generation and ImageChat, Boost Mode for faster results and API access on higher tiers.
| Legal name | PopAi Private Limited |
| Founder | Bryan Yan |
| Headquarters | Middlesex, Canada |
| Support email | [email protected] |
| Registered cancellation address | Lungo Po Antonelli 21, 10153 Torino, Italy |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (account settings) | Log in and look for subscription or billing options, request cancellation if option shown. | 10-20 minutes if present | On-screen confirmation or email confirmation if Pop AI sends one | Medium |
| iOS (App Store) | Open App Store - Apple ID - Subscriptions - find Pop AI - Cancel | 5-10 minutes | Apple subscription cancellation receipt | Easy |
| Android (Google Play) | Open Google Play - Profile - Payments & subscriptions - Subscriptions - select Pop AI - Cancel | 5-10 minutes | Google Play cancellation confirmation | Easy |
| Send cancellation request to [email protected] with account details and request confirmation | 5-15 minutes to send; confirmation time not published | Email reply if provided by Pop AI | Medium | |
| Registered post | Send a signed cancellation letter by registered post to the registered address; keep postal receipt | 1-10 days postal delivery depending on service | Registered post receipt and proof of delivery | Hard |
| Phone | Not published by Pop AI; no phone cancellation path publicly listed | Not published | Not published | Hard |
If you move across jurisdictions and need to cancel, provide a copy of a dated utility bill, tenancy agreement or official change-of-address document. Pop AI does not publish a special relocation policy; standard cancellation routes apply. Applicable law: Consumer Rights Act 2015 for service performance.
If Pop AI increases the recurring price, you have the right to cancel when the trader notifies you of an increase if the contract allows cancellation for price rises. Provide the price change notice and a copy of your subscription invoice. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Provide a death certificate and proof of estate executor authority. The company has not published a specific death-of-subscriber policy; use email and registered post to notify Pop AI and request closure and refund assessment under the Consumer Rights Act 2015.
The Consumer Rights Act 2015 requires digital services to be of satisfactory quality, fit for purpose and as described. If Pop AI fails these standards, collect evidence: screenshots, timestamps, correspondence and failed tasks. Submit a written complaint to [email protected] and request repair, replacement or refund citing the Consumer Rights Act 2015.
For annual subscriptions, cancellation must respect the contract term. Annual subscriptions renew automatically unless cancelled with the notice period; for Annual Pro the research shows a minimum notice period of 30 days before renewal. For monthly plans give at least 5 business days notice. Refer to your subscription terms and the Consumer Contracts Regulations 2013.
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts, starting the day after the contract is concluded for services. This right can be lost if you expressly asked Pop AI for immediate supply of digital content and acknowledged losing the cancellation right. If you did not waive the right, send cancellation within 14 days for a full refund. See the official text: Consumer Contracts Regulations 2013.
There are no public reports of specific retention discounts that Pop AI offers. If you want to keep the service, contact [email protected] and request a retention offer; state the exact competing price or a desired monthly price and ask for a temporary discount or plan downgrade. Keep all offers in writing. If no written retention offer is provided, proceed with cancellation by registered post.
Compute annual costs using published Pop AI prices:
Example saving by switching from Monthly Pro (£9.99) to Annual Pro (£99.00): £119.88 - £99.00 = £20.88 saved per year.
Cheapest real alternative from competitors (example): Greymill at £10.00/month - yearly cost £10.00 x 12 = £120.00. Switching from Pop AI Pro Monthly (£9.99) to Greymill (£10.00) would increase cost by £0.12 per year. Use the vendor pages listed by the competitor for final comparison when deciding.
Primary legal protections are the Consumer Rights Act 2015 for digital services and the Consumer Contracts Regulations 2013 for distance contracts and the cooling-off period. The Digital Markets, Competition and Consumers Act 2024 also includes relevant cooling-off rights. See the updated cooling-off provisions: Digital Markets Act - cooling-off rights.
First, complain in writing to Pop AI at [email protected] and by registered post to the address in this guide. If the company does not resolve the dispute, contact Citizens Advice for next steps, then escalate to the appropriate ombudsman if a sector applies. For payment disputes use your card issuer for chargeback or Section 75 for qualifying credit card payments. Use the Consumer Contracts Regulations 2013: official text.
After cancellation, immediately download any files, presentations or data from your Pop AI account. Export PDFs, images and documents while you still have access.
Check your final statement for charges. If you cancelled within the 14-day cooling-off period and did not waive the right, expect a refund within 14 days if eligible under the Consumer Contracts Regulations 2013. If digital content supply was started with your express consent and cancellation rights waived, you may owe payment for the proportion of service supplied.
To re-activate, subscribe again via the app or website and verify billing. If you had an annual plan and request a pro-rata refund, the company has no public policy guaranteeing pro-rata refunds for mid-term annual cancellations unless there is a breach of contract.
Follow this checklist to cancel cleanly and preserve your rights.
£0
/ mois
Basic AI chat, limited image generation, 50 messages/day, 10 GPT-3.5 questions/day, 2 GPT-4 questions/day, supports 200+ languages, limited Pro features, up to 2 files per day
£9.99
/ mois
Unlimited messages, priority access, advanced models, full access to PDF/DOC features, full access to AI creation features, ImageChat, Boost Mode
£8.3
/ mois
Unlimited messages, priority access, advanced models, full access to PDF/DOC features, ImageChat, Boost Mode (billed annually)
£19.99
/ mois
All Pro features plus API access, custom characters, unlimited messages
No commitment. Billoff helps you cancel or adjust your Pop AI subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£10.00
/ mois
Greymill focuses on AI presentation generation with a monthly price at £10.00
£11.99
/ mois
Canva Pro provides extensive design templates and collaborative tools for visuals
£39.00
/ mois
Jasper focuses on copywriting AI and content creation at higher price points
Pop AI is available in many countries. Here are several frequently cited markets:
What you should know about Pop AI subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Pop AI subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.