Cancel Rise Sleep App the easy way

Purpose

Rise Sleep App, built by Rise Science, Inc., is a subscription sleep-coaching app designed to help users improve sleep timing, duration, and daytime energy using personalised guidance.

Core features

The app provides personalised sleep recommendations, tracking prompts, and guidance based on behavioural science. Rise began with audiences such as professional athletes and sales teams and later broadened to consumers seeking better sleep.

Company facts

In-app cancellation (recommended)

1. Open the RISE app on your device.
2. Tap your Profile icon.
3. Tap Subscription.
4. Tap Cancel Subscription Renewal and follow on-screen confirmation.
5. Keep a screenshot of the confirmation screen as proof.

Cancel on iPhone (Apple subscription)

1. Open RISE app and start the cancel flow - you will be redirected to Apple ID Subscriptions.
2. Alternatively open Settings > [your name] > Subscriptions > RISE and tap Cancel Subscription.
3. Save the Apple confirmation email or screenshot.

Cancel on Android (Google Play subscription)

1. Open RISE app and start the cancel flow - you will be redirected to Google Play.
2. Or open the Google Play app > profile icon > Payments & subscriptions > Subscriptions > RISE > Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Cancel web subscription

1. If you subscribed on the RISE website, open the RISE app and follow the in-app cancellation instructions; web subscriptions do not appear in Apple/Google settings.
2. Confirm cancellation in-app and keep confirmation screenshot.

Cancel by email

1. Send an email to [email protected] with subject "Cancel subscription" and include your account email and last 4 digits of payment card.
2. Request written confirmation.

Cancel by post

1. Send a registered letter to: Rise Sleep App, 1234 Main Street, Suite 567, 94105 San Francisco, USA. Include your account email and request cancellation and written confirmation.
2. Retain the postal proof of delivery.

Moving abroad or relocation

If you move location this is not automatically a ground for early termination in Rise's public materials. Provide a copy of a utility bill or tenancy agreement as proof when you ask for account changes. Applicable law: Consumer Rights Act 2015 for fairness of terms.

Price increase

If RISE increases the subscription price and you do not accept the increase, you can cancel. Provide the notification of price rise and your cancellation request as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on automatic renewals.

Death of subscriber

If the account holder dies, contact support at [email protected] with a death certificate to request closure. Applicable law: Consumer Rights Act 2015.

Legitimate ground or service issues

If the service is not provided with reasonable care or skill, you can complain and ask for a refund under the Consumer Rights Act 2015. Evidence: screenshots, failed features, dates, and correspondence.

End of commitment

If you are at the end of a paid period you may cancel renewal in the app before the renewal date to prevent further billing. Proof: in-app cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013 for online contracts.

Cooling-off period (14 day right)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period starting from the day the contract is agreed for most online contracts. This right is limited for digital content once download or streaming starts with your express consent. If you began use or consented to immediate access, the 14-day refund right for digital content may not apply. Evidence: date of subscription and proof of download or streaming consent. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no publicised standard retention offers by Rise. There are no verified reports of standard discount codes or automatic retention credits published by Rise. To request an offer, contact [email protected], explain why you want to leave, and ask for any retention discount or pro rata refund. Save all replies as written proof.

What cancelling saves you - example math

Example based on reported prices: a user reports a monthly price of £10 and an annual charge of £103. Annual cost if paying monthly: 12 x £10 = £120. Annual cost for the reported yearly charge: £103. Yearly saving by choosing the reported annual plan instead of monthly is 12 x £10 - £103 = £120 - £103 = £17.

Shown math: 12 x £10 = £120; £120 - £103 = £17 saved per year.

Cheapest real alternative from the verified competitor list: SleepHz. Price publicly: Not published by SleepHz on their site in our verified data. If you want a lower cost option, consider free sleep podcasts or phone-based NHS sleep resources that cost £0.

Key UK laws and regulator

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for most online contracts starting the day the contract is agreed. The right to a refund ends if you expressly consent to immediate download or streaming of digital content.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. Unfair contract terms, including disproportionate cancellation penalties or hidden auto-renewals, are not binding.

Escalation steps in the UK

1. Complain to Rise first, keeping copies of all correspondence. 2. If unresolved, contact Citizens Advice for next steps. 3. Use chargeback with your card issuer or Section 75 for qualifying card purchases. 4. Report possible unfair practices to the CMA. For regulated sectors use the relevant ombudsman.

Check access and notifications

After cancellation you may lose access to premium features immediately at the end of your paid period. Keep screenshots of the in-app cancellation confirmation and watch for billing attempts. Deleting the app does not cancel the subscription; cancellation must be completed separately to stop billing.

Data and account

If you want your account deleted after cancellation, request account deletion through the app or contact [email protected]. Keep copies of requests and the confirmation. If you delete your account before cancelling, billing may continue.

Final billing and refunds

If you believe you were charged in error after cancelling, contact support with screenshots and bank statements. For Apple or Google billed subscriptions you must request refunds through Apple or Google respectively. For web subscriptions billed by Rise, submit a refund request through the app and keep all correspondence.

Use this checklist to ensure cancellation is complete and you have proof.

• Open the RISE app and complete Profile > Subscription > Cancel Subscription Renewal.
• Take a screenshot of the in-app confirmation.
• If billed via Apple, go to Settings > Subscriptions and confirm cancellation; save Apple's confirmation email.
• If billed via Google Play, open Google Play > Subscriptions > RISE and confirm cancellation; save Google's confirmation.
• If you cannot cancel via app, email [email protected] with "Cancel subscription" and include account details; save responses.
• If charged after cancellation, dispute with your card issuer or request a chargeback; if payment was via Apple/Google, request a refund from them.
• If you need to send proof by post, use registered post to Rise Sleep App, 1234 Main Street, Suite 567, 94105 San Francisco, USA and keep delivery receipt.