Cancel Snapchat Plus the easy way

Overview

Snapchat Plus is a paid subscription add-on to Snapchat offering exclusive features such as priority story rewatch, exclusive app icons and extra creative tools. Snapchat+ launched in 2022 as a Paid Feature sold by Snap Inc.

Who uses it

The service targets Snapchat power users, creators and superfans who want extra functionality and early access features beyond the free Snapchat app.

Key company facts

Snapchat+ is operated by Snap Inc. and is sold as a Paid Feature under Snap Paid Features Terms. More about subscribing and plans is available in the official help centre.

Official source: Snapchat help - subscribe and Snap Paid Features Terms.

Web cancellation

1. Go to your Snapchat account page on the web and sign in.
2. Find 'Manage' or 'Subscriptions' then open the Paid Subscription you want to cancel.
3. Choose Cancel and follow the on-screen prompts.
4. Keep a screenshot of the cancellation confirmation.

iOS (App Store) cancellation

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find Snapchat+ and tap Cancel Subscription.
3. Apple provides an on-screen status and an email receipt. Cancel at least 24 hours before a trial ends to avoid renewal.

Android (Google Play) cancellation

1. Open Google Play Store, tap your profile, choose Payments and subscriptions then Subscriptions.
2. Find Snapchat+ and tap Cancel subscription.
3. Save the Google Play cancellation confirmation email or screenshot.

Phone

1. Snapchat does not publish a phone cancellation line for Snapchat+. If you purchased via Apple or Google, use their phone or app support to discuss billing.

Email and Help Centre

1. Open the Snapchat Help Centre and submit a support request if you need a refund or have a complex billing dispute: official cancellation help.
2. Record the support ticket number and keep all replies.

Post (registered letter)

1. Prepare a clear statement that you cancel your Snapchat+ subscription and include account details (username, email used to subscribe).
2. Send the registered letter to: Snapchat Plus, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the signed postal receipt and a copy of the letter.

Cooling-off period (change of mind)

Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day Cancellation Period for most online contracts. For Paid Features like Snapchat+ you can cancel and receive a prorated refund if you notify Snapchat within 14 days of purchase. If you agreed that digital content would start during the 14 days, the exception may apply. Refunds are processed within 14 days using the original payment method. Reference: Consumer Contracts Regulations 2013.

Required proof - Your purchase date (receipt), account username or email, and a clear written statement of cancellation sent via the web portal, email support or registered letter.

Price increase

Rule - Snapchat Paid Features Terms set contract terms. Snapchat's public material does not list a specific unilateral price increase cancellation policy. Consumer law prevents unfair contract terms under the Consumer Rights Act 2015. If a price increase is not in your contract, you can challenge it to request cancellation without penalty. Reference: Consumer Rights Act 2015.

Required proof - Copy of the pre-increase price, the notification of price increase email or in-app notice, and your subscription receipt.

Moving / change of residency

Rule - Snapchat Paid Features Terms do not list relocation as an automatic cancellation ground. Availability may differ by country. If the service becomes unavailable in your new country, request cancellation and refund under Snap Paid Features Terms and UK consumer law if the change occurred during the 14-day Cancellation Period.

Required proof - New address evidence may be requested; provide proof of move and your account details. Snapchat Plus does not publish a formal relocation cancellation form.

Death of subscriber

Rule - Snapchat does not publish a clear policy that accepts death as an automatic ground for canceling a Paid Feature. For death, estates typically contact support and provide documentation. UK law allows estate administrators to close accounts and challenge ongoing billing where a contract cannot be performed.

Required proof - Death certificate and legal authority documentation such as probate papers; contact Snapchat support and provide these documents.

Legitimate grounds and service failure

Rule - Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Snapchat+ features are defective or misdescribed, you can request remediation or cancellation. The Digital Markets, Competition and Consumers Act 2024 also strengthens cancellation rights for subscription contracts. Reference: Consumer Rights Act 2015; Digital Markets, Competition and Consumers Act 2024.

Required proof - Evidence of the defect or misdescription such as screenshots, timestamps, and support correspondence.

End of commitment or subscription period

Rule - There is no minimum commitment for Snapchat+. You can cancel at any time. If you cancel after a trial or outside the 14-day window, access may continue until the end of the paid period unless cancelled within the cooling-off period where access ends immediately and a prorated refund is provided.

Required proof - Subscription receipt and account details.

Before you cancel - negotiate

Retention offers reported in public Snap documentation are not published for Snapchat+. No specific retention discounts are listed by Snapchat in the help pages. To request a retention offer, open a support request in the official help centre and ask for available promotions before cancelling: subscribe help. Mention your account email and the date you were billed. If you purchased via Apple or Google, contact the store support to discuss refund or trial timing.

What cancelling saves you - real math

Snapchat+ monthly price in the UK is £4.99. Yearly cost: 4.99 x 12 = £59.88 per year.

Cheapest competitor from the list: Zova Pro at £2.99 per month. Yearly cost: 2.99 x 12 = £35.88 per year.

Annual saving when switching from Snapchat+ to Zova Pro: 59.88 - 35.88 = £24.00 per year.

Other competitor prices for reference: Ziva Plus £9.99 per month = £119.88 per year; SekurMessenger £25.00 per month = £300.00 per year; Friends with Benefits VIP+ annual = £27.96 per year.

Consumer laws that apply

In the United Kingdom your rights for Snapchat+ come from the Consumer Contracts Regulations 2013 (14-day cooling-off rights for online contracts) and the Consumer Rights Act 2015 (services must be supplied with reasonable care and skill). The Digital Markets, Competition and Consumers Act 2024 strengthens subscription cancellation rights for automatic renewals and cooling-off periods. Regulator guidance: Citizens Advice and the Competition and Markets Authority (CMA).

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel most online purchases and receive a refund. For digital services like Snapchat+ a refund is due prorated when cancelled during the 14-day period. Refunds are processed using the original payment method; web refunds may be returned within 7 to 10 business days in some cases and other official pages say refunds are paid within 14 days of receiving notice of cancellation. Purchases made via Apple or Google are refunded by Apple or Google according to their policies. See the Snap Paid Features Terms: Snap Paid Features Terms.

Escalation steps

1. Complain to Snapchat support and keep written records. 2. Seek help from Citizens Advice for next steps. 3. Use your card issuer for chargeback or Section 75 for qualifying card payments. 4. Report persistent unfair practices to the CMA. Use the legislation in your complaint: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For the 2024 law changes, see the published legislation: Digital Markets, Competition and Consumers Act 2024.

Check access and billing

If you cancel during the 14-day Cooling-off Period your access to Snapchat+ features will end immediately and you will receive a prorated refund. If you cancel outside the cooling-off period and you subscribed through Apple or Google your subscription may remain active until the end of the paid period. Keep any cancellation confirmation and final billing receipts.

Data and memories

Export or back up any Memories, custom settings or exclusive content before cancellation if you want a local copy. Snapchat account data remains under your account; individual Paid Feature content may be time-limited.

Re-activation process

To re-subscribe, use the same route you used to subscribe originally: App Store, Google Play or the web account portal. If you try to re-subscribe after cancelling during a trial conversion to full price a new 14-day Cancellation Period may apply for the conversion to a full-price subscription, as described in Snap Paid Features Terms.

Use this checklist to cancel Snapchat+ and protect your consumer rights.

• Check where you subscribed - App Store, Google Play or web account.
• If via Apple, open Settings > Subscriptions and cancel at least 24 hours before renewal.
• If via Google Play, open Google Play > Payments and subscriptions > Subscriptions and cancel there.
• If via web, sign into your Snapchat account and use the Manage subscriptions page to cancel.
• If you are inside 14 days of purchase, request a prorated refund and note that access ends immediately.
• Save screenshots and confirmation emails showing cancellation and any refund reference.
• If you need formal notice, prepare a registered letter and send to: Snapchat Plus, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• If you have a billing dispute, collect receipts and contact your card issuer for chargeback or Section 75 if eligible.