Cancel Starapps the easy way

Product overview

Starapps is a software-as-a-service company that provides tools aimed at eCommerce brands and Shopify merchants. The company operates under the legal name StarApps BV and publishes terms and support information on its website.

Core use cases

Starapps markets solutions to merchants to improve store functionality and customer interactions; the same brand is associated in public stores with consumer mobile products such as Moon Finder - Star Locator with weekly, monthly and yearly in-app plans.

Company facts

iOS - cancel in Apple App Store

1. Open the Settings app on your iPhone or iPad.
2. Tap your name (Apple ID), then tap Subscriptions.
3. Find Starapps or the exact app name (for example Moon Finder - Star Locator).
4. Tap Cancel Subscription and confirm the cancellation in the dialog.
5. Take a screenshot of the confirmation screen and keep any confirmation email from Apple.

Android - cancel in Google Play

1. Open Google Play Store on your Android device.
2. Tap your profile icon, then Payments & subscriptions then Subscriptions.
3. Select the Starapps subscription and tap Cancel subscription.
4. Follow the on-screen prompts and keep the confirmation email from Google Play.

Website / account cancellation

1. Sign in at the Starapps website or app dashboard: starapps.com.
2. Open billing, subscription or account settings and look for Cancel, Manage or Subscription options.
3. If no cancellation button appears, follow the Email or Post procedures below.

Email cancellation

1. Send an email to [email protected] from the account email address.
2. Subject: Cancel subscription - include full name, account email, subscription ID and last 4 digits of card used.
3. Request written confirmation and set a 7 day deadline for reply in your email.
4. Keep sent message and any reply; if no reply, escalate with a recorded delivery letter or your card issuer.

Postal cancellation (recommended if online channels fail)

1. Write a signed letter stating you cancel your subscription and include your full name, account email, subscription ID and date of signing.
2. Send the letter by Royal Mail Recorded Delivery to: Starapps, 124 City Road, EC1V 2NX London, United Kingdom.
3. Keep the proof of posting and the delivery receipt; send a copy of the letter by email to [email protected] for redundancy.

Cooling-off period (14 days)

If you signed up online or off-premises, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To get a full refund during that period, notify Starapps in writing or via the store where you subscribed. Provide the order date and a clear cancellation statement. If you started digital content download or streaming with your express consent, the right to a refund may be limited under the same regulations.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Starapps notifies you of a price increase that affects an existing subscription, you may be entitled to cancel without penalty depending on the terms in your contract and Consumer Rights Act 2015 protections. Provide the price increase notice and proof of original plan price when asking for cancellation or refund.

Applicable law: Consumer Rights Act 2015.

Moving abroad / change of residence

To cancel for relocation, send proof of the new address (utility bill or tenancy agreement) and your cancellation request. Starapps does not publish a specific relocation policy; submit supporting documents and keep a delivery receipt if you send post.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

If the subscriber dies, the estate executor should send a copy of the death certificate and a signed cancellation request to [email protected] or by recorded delivery to the postal address. Starapps has not published a detailed bereavement policy; include account identifiers and proof of executor status.

Legitimate grounds accepted by Starapps

Starapps states flexible refund options on its terms: full refund for a charge for the next month if you meant to cancel, full refund for a few back months if you forgot to cancel and have not used the service, full refund after a trial of a few months if unhappy, and partial refunds for account usage or downtime. Provide account activity logs and dates when requesting these refunds.

Reference: Starapps terms and conditions.

Before cancelling: negotiate

Starapps states a simple support promise: "If you’re ever unhappy with Starapps Studio, for any reason, just contact our support team and we’ll take care of you" (source: Starapps terms). Customers should contact [email protected] asking explicitly for a retention offer or refund citing the issue: technical downtime, missing features, or billing error. If you ask, request a written offer (discount, credit or prorated refund) and set a reply deadline of 7 days.

What cancelling saves - yearly saving examples

Use your plan price to compute annual savings. Example calculations from published in-app prices:

• Monthly plan: £9.99 x 12 = £119.88 per year.
• Weekly plan: £10.87 per week approximates £10.87 x 52 = £565.24 per year.
• Yearly plan: £19.99 per year.

If you switch from the Monthly plan (£9.99) to the Yearly plan (£19.99), the yearly saving is: £119.88 - £19.99 = £99.89 saved per year.

Cheapest real alternative (based on similar consumer astronomy apps found in stores): Starapps Yearly plan at £19.99 is the lowest published yearly price among Starapps entries. For merchant-facing alternatives, compare feature sets before cancelling; Starapps target audience is Shopify merchants.

Key UK consumer laws

Your rights as a UK consumer include the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill, and the Consumer Contracts Regulations 2013 which provides a 14-day cooling-off period for online purchases. The CMA (Competition and Markets Authority) monitors unfair auto-renewal and hard-to-cancel subscriptions.

How to escalate

If Starapps does not resolve your cancellation or refund, follow this sequence: (1) Complain to Starapps in writing; (2) Contact Citizens Advice for guidance; (3) Use payment protections - for card payments consider Section 75 if the card issuer applies, or a chargeback claim with your bank; (4) If applicable, escalate to the relevant ombudsman depending on the service and your contract. Save all correspondence, payment records and proof of cancellation.

Statutory rights summary

During the 14-day cooling-off period under the Consumer Contracts Regulations 2013 you can cancel for any reason and obtain a full refund unless you consented to immediate digital content. After the cooling-off period, you may still cancel but may not be entitled to a pro-rata refund unless Starapps agrees or the service is not fit for purpose under the Consumer Rights Act 2015.

Check final billing and confirmation

Keep screenshots and emails that confirm cancellation. If you cancelled via Apple or Google, keep the store confirmation email. If you used registered post, keep the delivery receipt and proof of posting.

Data and access

Decide whether you need to export data or projects before access ends. Contact [email protected] requesting account data export if the dashboard does not provide an export feature. Starapps has not published an automated data export schedule; request it in writing.

Re-activation and restitution

If you re-subscribe, verify whether previous settings and data are retained or require reconfiguration. If you believe you were wrongly charged after cancellation, gather proof and request a refund from Starapps, then contact your card issuer for chargeback if unresolved.

Follow this checklist to stop charges and preserve evidence.

• Find and note your subscription ID, account email and last payment date.
• Cancel in the store where you subscribed (Apple / Google) and take a screenshot of the confirmation.
• If no store subscription, log in to starapps.com and cancel in account settings or proceed by email.
• Send a written cancellation request to [email protected] and keep a copy.
• If you receive no reply within 7 days, send a recorded delivery letter to Starapps, 124 City Road, EC1V 2NX London, United Kingdom and keep proof of delivery.
• If wrongly charged after cancellation, ask Starapps for a refund and prepare to contact your card issuer for chargeback with the evidence.