Cancel TotalAV the easy way

Product summary

TotalAV is a software-as-a-service antivirus and device security suite sold to individuals and businesses. It offers antivirus scanning, web protection, optimization tools and VPN/password features depending on the plan.

Who operates it

TotalAV is operated by TOTALAV ANTIVIRUS LIMITED, a company founded in 2016 and headquartered in Fareham, United Kingdom. The company is part of the Point Wild group.

Key facts

TotalAV sells both monthly and annual subscriptions with automatic renewal and a money-back guarantee for eligible cancellations. Support contact is [email protected].

Web - cancel from your account

1. Go to your TotalAV account and sign in.
2. Open My Subscriptions or My Services in the control panel and locate the active subscription.
3. Select cancel, stop auto-renewal or terminate plan and confirm the action.
4. Save or screenshot the confirmation page and await confirmation email.
5. Use the official cancellation page for guidance: Official cancellation page.

iOS - cancel via Apple App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile, then Subscriptions.
3. Select the TotalAV subscription and choose Cancel Subscription.
4. To request a refund, follow Apple App Store refund procedures; refunds for App Store purchases must be requested through the App Store as outlined by TotalAV's support pages: Refunds and money-back guarantee.

Android - cancel via Google Play

1. Open Google Play Store and tap Menu then Subscriptions.
2. Find TotalAV and select Cancel subscription.
3. Request a refund through Google Play refunds; Google Play handles refunds for purchases made through its store.

Phone - cancel by calling support

1. Call 833-386-3951 and state you want to cancel or request a refund.
2. Record the date and time, and ask for a reference number or confirmation email.
3. If offered a retention offer and you do not want it, repeat that you want full cancellation and termination of the plan.

Email and post

1. Email [email protected] or [email protected] with your account details and request to cancel. Keep the sent message and any reply.
2. To withdraw under UK cooling-off rights send a clear statement by post to TotalAV, Forest Road, PO7 6XP Waterlooville, United Kingdom or to the address used for UK withdrawals in TotalAV terms if specified by support. For EU/UK withdrawal related addresses see Terms. Postal withdrawal for some UK residents has also been used at: Total Security Limited, 16-18 Barnes Wallis Road, Segensworth, Fareham, Hampshire, PO15 5TT as reported in consumer guidance.

Cooling-off period and immediate refunds

If you bought TotalAV online or off-premises you have a 14 calendar day right to withdraw under the Consumer Contracts Regulations 2013. Make a clear statement by email or post within 14 days to request a refund. Refunds for withdrawal will be processed within 14 calendar days of notice. Applicable law: Consumer Contracts Regulations 2013.

Refund eligibility windows for monthly and annual subscriptions

TotalAV offers a money-back guarantee. For annual subscriptions you must cancel within the first 30 days of the annual plan to be eligible for a full refund. For monthly subscriptions you must cancel within 14 days to be eligible for a full refund. Cancelling auto-renewal alone does not trigger a refund; you must request termination and refund. Source: TotalAV billing and refund policy: Billing and refunds.

Price increase

If TotalAV applies a price increase at renewal you may cancel the subscription as part of your renewal rights. The Subscription Contract Regulations (2024) provide cancellation rights during a renewal cooling-off period. Provide the renewal notice as proof if TotalAV requests it. Applicable law: Subscription Contract Regulations 2024 - cooling-off rights: Subscription Contract Regulations 2024.

Death of subscriber and moving

TotalAV's published materials do not list a special procedure for death of a subscriber or change of residence. To request termination in those circumstances contact support at [email protected] or send a signed letter by post. Provide a death certificate for requests related to death if the company requests proof. Applicable law: no specific statutory article provided in TotalAV materials; use standard cancellation routes and provide documentary proof when requested.

Legitimate grounds and service quality issues

If the service is not performed with reasonable care and skill you may request termination and refund under the Consumer Rights Act 2015. Provide screenshots, logs, or diagnostics showing the issue as proof. Applicable law: Consumer Rights Act 2015.

End of commitment

Annual plans are paid for a 12 month period. To avoid renewal you must cancel auto-renewal before the renewal date via your account or by contacting support. If you want a refund after the first 30 days for an annual plan the refund will not be automatic and is at TotalAV discretion unless covered by statutory rights. Applicable law: Consumer Contracts Regulations 2013 and company refund terms.

Before you cancel - negotiate with TotalAV

When customers attempt cancellation TotalAV is known to offer discounted renewal rates as a retention measure. If you prefer a lower price instead of full cancellation, request a retention offer by phone 833-386-3951 or by email to [email protected]. Ask the agent for a written offer with the exact new price and duration. If you refuse the offer, confirm you want termination and get written confirmation.

What cancelling saves - yearly price math

Use your current plan price to calculate the yearly cost and the saving from cancelling.

Total AV Plus: £11 x 12 = £132 per year. Annual price is £99. Example saving by choosing annual over monthly: £132 - £99 = £33 per year.

TotalAV Internet Security: £11.99 x 12 = £143.88 per year. Annual price is £129. Example saving: £143.88 - £129 = £14.88 per year.

TotalAV Total Security: £11.99 x 12 = £143.88 per year. Annual price is £149. Example difference: £143.88 - £149 = -£5.12 (annual billed at £149 is £5.12 more than paying monthly over 12 months).

TotalAV Mobile Security (iOS): £7.99 x 12 = £95.88 per year. Annual price is £53.99. Example saving by choosing annual over monthly: £95.88 - £53.99 = £41.89 per year.

TotalAV Mobile Security (Android): £11 x 12 = £132 per year. No annual price published for Android.

Cheapest real alternative example: Bitdefender Plus annual around £29.99 (check provider pricing before purchase). Compare the features and cancellation difficulty before switching.

Which UK laws apply

Key consumer protections for TotalAV customers in the United Kingdom include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Subscription Contract Regulations 2024 also provide cooling-off and renewal protections for subscription contracts. The Competition and Markets Authority monitors hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off, refunds and service quality

The Consumer Contracts Regulations 2013 give a 14 day right to withdraw from most online contracts. TotalAV also publishes a money-back guarantee: 30 days for annual subscriptions and 14 days for monthly subscriptions in order to be eligible for a refund. Where a digital product has been downloaded with express consent and the consumer waived their right, the digital content exception may apply. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

How to escalate a complaint

If TotalAV does not resolve your cancellation or refund, complain in writing to the trader first and keep records. Next contact Citizens Advice for guidance. For payments on credit cards over £100 Section 75 may apply; otherwise ask your card issuer for a chargeback. If further escalation is needed consult the relevant ombudsman depending on sector and the Competition and Markets Authority for unfair trading practices.

Confirm access and final billing

After your cancellation request is processed TotalAV ends access immediately. Check for a confirmation email and a final billing note. If you expected a refund allow 14 calendar days for processing of statutory withdrawal refunds or as stated in TotalAV's refund policy.

Data and account cleanup

Save any receipts, order numbers and confirmation messages. If you want your account data deleted contact [email protected] with a data deletion request. Keep copies of your request and any reply.

Re-activation and re-subscription

If you later decide to re-subscribe, you will need to create or re-activate a TotalAV account and select a plan. Retention offers previously declined are not guaranteed to be reissued; if you want a promotional rate ask support for any available offers before re-subscribing.

Use this checklist to complete and document your cancellation.

• Log in to your TotalAV account and cancel auto-renewal or terminate the plan; screenshot the confirmation.
• If purchased via Apple App Store or Google Play, cancel and request refunds through the store and keep confirmations.
• If eligible for a statutory refund, send a clear withdrawal statement within 14 days and keep proof of posting or email delivery.
• Send email to [email protected] and save replies; include order ID, registered email and request for refund if applicable.
• If you call 833-386-3951 request a reference number and follow up in writing.
• If you do not receive a refund you believe you are owed, contact your bank to discuss chargeback or Section 75 where applicable and obtain Citizens Advice guidance.