Cancel Tradify the easy way

Product summary

Tradify is field service management software for tradespeople and contractors. It centralises job management, quoting, invoicing, scheduling and integrates with accounting systems such as Xero, Sage and QuickBooks Online.

Who uses Tradify

Tradify targets plumbers, electricians, builders, HVAC and refrigeration engineers, and property maintenance professionals who need to manage quotes, jobs and invoices from desktop and mobile.

Company facts

Official terms and cancellation guidance are published by Tradify on their Terms page and Help Center. See the Terms at Tradify Terms and the cancellation article at Tradify Help - Cancellation.

In-app / Web cancellation

1. Sign in to your Tradify account on the web.
2. Navigate to Account settings or Billing and select the cancellation or subscription management option.
3. Follow on-screen instructions to submit your cancellation request.
4. Save or screenshot the confirmation page and any confirmation email.
5. Expect billing to continue until the 30 day notice period ends.

iOS and Android subscriptions

1. Check whether your subscription is billed through the App Store or Google Play in Account or Billing settings.
2. If billed through App Store, cancel the subscription via your Apple ID subscriptions.
3. If billed through Google Play, cancel via Google Play Subscriptions.
4. Keep the store receipt showing cancellation.

Phone cancellation

1. Call Tradify support; account email is helpful for identification.
2. Ask the agent to confirm the cancellation date and the end of the notice period.
3. Request a confirmation email referencing the cancellation.
4. Write down the agent name, date and time of the call.

Email cancellation

1. Email [email protected] with subject line "Cancel account - [your account email]" and include your account name and reason.
2. Request written confirmation and the effective end date.
3. Keep the sent email and any reply.

Postal cancellation

1. Write a signed letter stating your full name, account email, request to cancel and your signature.
2. Send by Recorded Delivery to Tradify, 160 City Road, EC1V 2NX London, United Kingdom.
3. Keep the postal receipt and tracking details as proof.

Cooling-off (change of mind)

If you entered the contract online or off-premises you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. To get a full refund you must cancel within 14 days from the day you entered the contract, unless you expressly agreed that services would start during that period. Evidence required: order confirmation and cancellation request timestamp. Source: Citizens Advice - cancelling a service.

Price increase

If Tradify increases the price and your contract allows termination for that increase, the change may be a valid reason to cancel. Provide the original contract, the price change notification and your cancellation request. Applicable law: Consumer Rights Act 2015 protects against unfair contract terms.

Death of subscriber

If the subscriber dies, the executor or representative should provide a death certificate and written instruction to end the service. Evidence required: death certificate and account details. Applicable law: UK contract principles for personal contracts.

Legitimate ground - poor service or repeated outages

Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Tradify repeatedly fails (for example persistent outages impairing use), supply copies of outage screenshots, support tickets and emails as proof. You can request a refund or termination on these grounds. Applicable law: Consumer Rights Act 2015.

End of commitment

If your paid period ends and you do not want auto-renewal, submit cancellation before the renewal date. Evidence required: cancellation confirmation and plan renewal invoice. Tradify Terms state cancellation is via the Service. See Tradify Terms.

Before you cancel - negotiate

Tradify is known to offer support assistance and may present account retention options when you contact support. There are no publicly published standard discounts in the available research. To ask for retention offers send a clear email to [email protected] including your account details, current plan and the cancellation date you intend. Request any promotional rates or a reduced-fee plan and ask for written confirmation of any offer.

What cancelling saves you

Using the published UK prices: Lite is £34 per month and Pro is £37 per month.

Yearly cost - Lite: £34 x 12 = £408 per year.

Yearly cost - Pro: £37 x 12 = £444 per year.

If you cancel a Pro subscription you save £444 per year. If you cancel a Lite subscription you save £408 per year.

Cheapest real alternative named here with published monthly price: Fergus at £18 per month. Yearly cost Fergus: £18 x 12 = £216 per year. Switching from Tradify Lite to Fergus saves £408 - £216 = £192 per year. Switching from Tradify Pro to Fergus saves £444 - £216 = £228 per year.

Relevant UK law and regulator

Key consumer law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. The regulator for unfair practices is Citizens Advice and oversight on subscription fairness is enforced by the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14 day cooling-off right for contracts concluded online or off-premises. If you cancel within 14 days you are entitled to a full refund unless you expressly asked Tradify to start supplying services during that period. See Citizens Advice - cancelling a service.

Auto-renewal and unfair terms

The CMA warns that hard-to-cancel subscriptions are potentially unfair. A business cannot make cancellation significantly harder than sign-up. Tradify can require written notice, which is an accepted contractual requirement under UK law, but the overall process must not be obstructive. If you believe terms are unfair, escalate to Citizens Advice and the CMA.

Escalation steps

1. Complain to Tradify via [email protected] or the in-app support. 2. If unresolved, get advice from Citizens Advice. 3. For card payments, consider Section 75 or a chargeback via your card issuer if criteria are met. 4. Report unfair practices to the CMA.

Check final billing and payments

Keep the cancellation confirmation and the date when billing stops. Tradify will continue charging until the notice period ends. If you believe charges continue beyond the effective date, gather invoices and bank records before escalating.

Export your data

Export all quotes, invoices, client lists and job records before the cancellation effective date because access may be removed on deactivation. Use the Export or Reports section inside Tradify to download CSVs or PDFs.

Re-activation and account retention

If you change your mind you can re-subscribe. Ask support for any available re-activation options. Note that historical data may be retained differently depending on your plan and how long you wait to re-activate.

Follow this checklist to make a clean cancellation and preserve proof.

• Log in and submit cancellation via the in-app cancellation flow; save any confirmation.
• If billed through App Store or Google Play, cancel the subscription through the store and save the receipt.
• Send an email to [email protected] stating "Cancel account - [your account email]" and keep the sent email.
• If you want maximum proof, send a signed recorded letter to Tradify, 160 City Road, EC1V 2NX London and keep the tracking receipt.
• Export all business data - quotes, invoices, customer lists and job histories - before the service ends.
• Check your bank or card for any further charges after the effective cancellation date and prepare to request a chargeback or Section 75 claim if wrongly charged.