Cancel Voyo the easy way

Overview

Voyo is a streaming service offering TV series, movies and radio shows across several Central and Eastern European markets. It operates as a digital streaming platform with apps and web access.

Who uses Voyo

Voyo targets viewers who want TV series and movies, including regional content in Central and Eastern Europe. The stated target audience is users interested in streaming TV series, movies, and radio shows.

How Voyo sells subscriptions

Voyo accepts subscriptions billed directly by Voyo or billed through third parties such as Apple App Store and Google Play. The billing origin determines where you must cancel.

Web - cancel via Voyo account

1. Sign in to your account on Voyo's website.
2. Open Account or Settings and find Subscriptions or Billing.
3. Select the active subscription and choose Cancel or Do Not Renew.
4. Save or screenshot the confirmation page and keep any confirmation email.
5. If you cannot find the option, check your bank statement to confirm billing origin and use the correct cancellation route.

iOS - cancel via Apple Settings

1. Open the Settings app on your iPhone.
2. Tap your name at the top to open Apple ID settings.
3. Tap Subscriptions.
4. Find Voyo in the list and tap it.
5. Tap Cancel Subscription and follow the on-screen prompts.
6. Take a screenshot of the cancelled status in Subscriptions for proof.

Android - cancel via Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon then choose Payments & subscriptions.
3. Tap Subscriptions, find Voyo and tap Cancel subscription.
4. Follow the prompts and keep the confirmation email from Google Play.

Email - cancel by message

1. Compose an email to [email protected].
2. Include your full name, account email, subscription ID if known and a clear statement: "I Cancel my Voyo subscription effective immediately."
3. Request written confirmation and keep the reply as proof.

Post - registered letter

1. Write a signed letter including your name, account email, subscription ID if available and a statement cancelling the subscription.
2. Send by registered post to: Voyo, 7 Bell Yard, WC2A 2JR London, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof.

Moving abroad or leaving Voyo service area

Rule - If you permanently move to a country where Voyo no longer provides service, you can notify Voyo to cancel your subscription. Proof required - a copy of the official moving document, address change confirmation from a public authority, or a utility bill in the new country showing your name and new address.

Price increase

Rule - If Voyo increases the subscription price during a contract and you do not accept the new price, you can cancel the subscription. Required proof - a copy or screenshot of the notification from Voyo showing the price increase and the date the new price takes effect. Legal basis - Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 principles on unfair contract terms support cancellation where contractual changes are unilateral and not agreed.

Death of the subscriber

Rule - The estate or an authorised representative may cancel the subscription. Required proof - death certificate and proof of authority to act for the estate (executor ID or probate document) and the subscriber account details.

Legitimate ground or service failure

Rule - If Voyo fails to provide the service with reasonable care and skill, the consumer may cancel under the Consumer Rights Act 2015. Required proof - screenshots showing the issue, dates and times of failed streaming, correspondence with Voyo support, and bank receipts of payment.

End of commitment

Rule - Where a fixed-term commitment ends, cancelation takes effect by turning off auto-renewal before the next billing date. Required proof - account subscription details showing the end date or confirmation email of contract end.

Cooling-off period

Rule - Under the Consumer Contracts Regulations 2013 there is a 14-day cooling-off right for most online contracts; however digital content can be excluded when playback begins with express consent. Required proof - a clear written statement exercising the cooling-off right and any original booking confirmation. For renewal cooling-off rights under the Consumer Rights Act 2024 see the renewal cooling-off notice obligations. Official legislation: Consumer Rights Act 2024 - cooling-off rights.

Before you cancel - ask for retention offers

Voyo retention offers are not publicly reported in the available research. To ask for a retention offer, send an email to [email protected] explaining why you are leaving and request a discount or a trial extension. Use your account email and include the cancellation date you plan to use. If you subscribed via Apple or Google Play, you must still cancel through the platform that bills you; request that Voyo support advise whether they can apply an offer to your account but do not rely on the app to change Apple or Google billing.

What cancelling saves you - annual math for alternatives

Because Voyo UK pricing is not published, compute yearly subscription costs for known UK alternatives to show comparative savings.

Experi UK - £9 x 12 = £108 per year.

Prachesta - £12 x 12 = £144 per year.

Filssi - £29 x 12 = £348 per year.

Keepr - £0 x 12 = £0 per year.

Cheapest real alternative named: Keepr at £0 per month (free). If you switch from a paid streaming subscription that charged, for example, £9 per month, cancelling saves £108 per year.

Key UK laws

The primary legal protections are the Consumer Contracts Regulations 2013 (14-day cooling-off rights for online contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair terms may be unenforceable). For renewal cooling-off rights and subscription contract duties see the Consumer Rights Act 2024 renewal provisions: Consumer Rights Act 2024 - cooling-off rights.

How to escalate

1) Complain to Voyo support in writing and keep records. 2) If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service. 3) Use payment protections - Section 75 for qualifying card payments or request a chargeback via your card issuer. 4) If the subscription is telecoms or media regulated, check the relevant ombudsman. The CMA monitors hard-to-cancel subscriptions as potentially unfair practices.

Confirm access period

After cancellation you retain access until the end of the paid billing period. Keep the date the next payment would have occurred as your termination reference.

Save proof and final billing

Save screenshots of cancellation confirmation, email replies from support, or App Store/Google Play cancellation screens. Check your bank or card statement in the next billing cycle to confirm no new charges appear. If a new charge posts after cancellation, contact your card issuer for a chargeback or Section 75 claim if applicable.

Data and re-activation

Ask Voyo support whether your account data, watch history or preferences will be retained after cancellation and for how long. To restart service later, re-subscribe using the correct billing path (Voyo website, Apple or Google Play), remembering to re-enable the subscription in the chosen platform.

Use this checklist to complete your cancellation and protect your money.

• Check your bank or card statement to identify the billing origin (Voyo, Apple, or Google Play).
• Cancel using the correct channel: Voyo account, Apple Settings, or Google Play depending on the billing origin.
• Take screenshots of cancellation confirmations and keep any confirmation emails.
• Send a registered letter to Voyo, 7 Bell Yard, WC2A 2JR London, United Kingdom if you need postal proof.
• If you want a refund, request it in writing and cite Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 if applicable.
• Check the next bank statement to confirm no further charges; start a chargeback or Section 75 claim within card issuer deadlines if an unauthorised charge appears.