Cancel WeezeChat the easy way

Service overview

WeezeChat is a dating chat service published by Virgo Play that offers real-time private messages, profile browsing and photo sharing. Subscriptions are sold by weekly periods and automatically renew each week until you cancel.

Main features

Features listed by WeezeChat include unlimited chat, age and location filters, viewing profiles and photos, sending private messages and private pictures, and creating a profile with hobbies and presentation text.

How billing works

WeezeChat bills by weekly periods. The service description and terms note a weekly charge taken from your mobile telephone account until you unsubscribe.

Web - Unsubscribe link

1. Open the WeezeChat FAQ page and locate the unsubscribe or 'unsubscribe' link referenced in the FAQ.
2. Click the unsubscribe link and follow any on-screen confirmation steps.
3. Take a screenshot of the final confirmation screen and record the date and time.
4. Check your mobile account or bank statement the next business day to confirm billing stops.

SMS - STOP to 61777

1. From the mobile number used for the subscription, send the single word STOP to 61777.
2. Keep the sent message in your messaging app as proof of the request.
3. Monitor your telephone bill and the next business day for cessation of charges.

Email - [email protected]

1. Send a clear email to [email protected] with subject line 'Cancel WeezeChat subscription'.
2. Include your mobile number used for the subscription and the date you ask to stop future charges.
3. Save the sent email and any reply from WeezeChat as proof of cancellation.

Phone - 0333 313 2129 or 02037509093

1. Call 0333 313 2129 (FAQ) or 02037509093 (Terms and Conditions) and request immediate cancellation of your subscription.
2. Note the time, date and name of the agent who confirms the cancellation.
3. If lawful in your jurisdiction, record the call or ask for an email confirmation from the agent.

Post - Registered letter

1. Write a cancellation letter specifying your mobile number, the subscription name WeezeChat and the date you want the subscription stopped.
2. Send it by registered post to: WeezeChat, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and the delivery receipt as evidence.

Moving - change of country or mobile number

Rule: If you move country or change your mobile number and cannot be billed by the same mobile account, you may cancel by showing proof that the billing method no longer exists for you. Required proof documents: copy of new mobile contract or number change confirmation, proof of new address such as a utility bill. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract cannot continue under the same agreed terms.

Price increase

Rule: If WeezeChat increases the price for an ongoing subscription, you are entitled to cancel and refuse the new price if the change is unilateral and was not clearly agreed. Required proof documents: a screenshot of earlier price and the notice from WeezeChat showing the increase. Applicable law: Consumer Rights Act 2015 and CMA guidance on clear price information.

Death of the subscriber

Rule: The estate or next of kin can request cancellation by providing proof of death together with proof of identity and the account details. Required proof documents: death certificate and a scanned ID of the person making the request plus explanation of their authority. Applicable law: Consumer Rights Act 2015 for contract termination on grounds making continued service impossible.

Legitimate ground - poor service or breach

Rule: If WeezeChat fails to provide services with reasonable care and skill, you can cancel for lack of satisfactory performance under the Consumer Rights Act 2015. Required proof documents: screenshots of the issue, error messages, and time-stamped communication showing failed performance. Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: WeezeChat subscriptions are weekly and tacitly renewable. To end the commitment, give notice by one of the available cancellation channels before the next weekly renewal. Required proof documents: confirmation of cancellation (email, screenshot, SMS). Applicable law: contract terms as agreed; the CMA monitors unfair auto-renewal practices.

Cooling-off period (14 days)

Rule: For online service contracts, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 starting the day after the contract is concluded. If you consented to start the service immediately and acknowledged losing cancellation rights, charges for the service provided up to cancellation may apply. Required proof documents: order confirmation showing date of contract and any explicit consent to immediate service. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Retention offers reported: none reported in public sources for WeezeChat. If you want to attempt retention, you can request a pause, a free trial extension, a lower weekly price or a refund in exchange for immediate cancellation. Use this short script by email or phone: 'I request cancellation of my WeezeChat subscription. Before I cancel, please offer any retention options, a partial refund for the last payment, or a pause for X weeks.' Keep any written offer as proof.

What cancelling saves - exact math

Using the two published weekly price figures:

• If the weekly price is £4.50: monthly = 4.50 x 4.33 = £19.48. Annual by month method: £19.48 x 12 = £233.76. Annual by week: 4.50 x 52 = £234.00.
• If the weekly price is £3.00: monthly = 3.00 x 4.33 = £12.99. Annual by month method: £12.99 x 12 = £155.88. Annual by week: 3.00 x 52 = £156.00.

Cheapest competitor from our list: Talkaroo at £1.60 per month. Yearly cost for Talkaroo: £1.60 x 12 = £19.20 per year. Savings comparing yearly totals:

• Saving if WeezeChat is £4.50/week: £234.00 - £19.20 = £214.80 per year.
• Saving if WeezeChat is £3.00/week: £156.00 - £19.20 = £136.80 per year.

Key UK consumer law

The main laws applying are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cooling-off and cancellation rights, and the Consumer Rights Act 2015 for service quality and unfair contract terms. Regulators include the Competition and Markets Authority (CMA) and local Trading Standards.

Cooling-off and digital content

You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting the day after you enter the contract. If you asked WeezeChat to start supply immediately and explicitly agreed to lose cancellation rights, the trader may charge for the supply provided up to cancellation.

Auto-renewal and the 2024 digital rules

The new Digital Markets, Competition and Consumers Act 2024 requires subscription providers from April 2026 to send a clear reminder before the first paid charge and before renewals, and to provide an easy way to cancel. This requires explicit active consent for auto-renewal rather than pre-ticked boxes.

Escalation steps

If WeezeChat does not stop billing after you cancel, first complain to the trader in writing. If unresolved, contact Citizens Advice for guidance and then escalate to Trading Standards or the CMA. For disputed card payments, contact your card issuer for chargeback. See official guidance: Citizens Advice on cancelling a service and Which consumer rights overview.

Check billing and bank statements

After cancellation, check your mobile phone account or bank statement for at least two billing cycles to confirm no further weekly charges appear. If a charge appears, prepare proof of cancellation and contact your bank for chargeback if necessary.

Keep evidence

Store a screenshot of on-screen confirmation, copies of emails, timestamps of SMS messages and proof of posted letters. These are essential if you need to escalate or request a refund.

Account data and reactivation

Cancellation normally stops billing but may not delete your profile. If you want data removed, request account deletion in writing to [email protected]. If you later reactivate, you may need to create a new subscription and provide payment again.

Follow this checklist to cancel WeezeChat and protect yourself:

• Decide which cancellation channel you will use (web link, SMS, email, phone or post).
• If using web or SMS, perform the cancellation and immediately save a screenshot or message copy.
• If using email, send to [email protected] with subject 'Cancel WeezeChat subscription' and save the sent email.
• If using phone, note date/time and agent name and ask for email confirmation.
• If using post, send by registered mail to WeezeChat, Crown Way, CF14 3UZ Cardiff and keep delivery receipt.
• Monitor your mobile account and bank for the next 2 weeks for any continued charges.
• If charges continue after cancellation, contact your bank for chargeback or the Direct Debit Guarantee if applicable.