Cancel WPS Office the easy way

Overview

WPS Office is an office suite developed by Beijing Kingsoft Office Software, Inc. It provides word processing, spreadsheets, presentations and PDF tools across desktop and mobile platforms. The product targets both individual users and enterprise customers.

Main features

Features include document editing, PDF reading and basic PDF tools, cloud storage, templates and AI features on select plans. The company reports 632 million monthly active users worldwide.

Company facts

Web - Subscription Management Center (best for most users)

1. Open the WPS Subscription Management Center as indicated in WPS support resources.
2. Sign in with the account used to purchase the plan.
3. Go to the 'My Subscription' module and locate the active plan.
4. Slide the 'Auto-renewal is enabled' switch to the left and click 'Confirm'.
5. Refresh the page to confirm the status changes to 'Cancelled' or 'Auto-renewal disabled'.

iOS - Cancel via Apple

1. On iPhone or iPad open Settings and tap your name, then Subscriptions.
2. Find WPS Office in the list and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof.

Android - Cancel via Google Play

1. Open Google Play Store, tap your profile, then Payments and subscriptions > Subscriptions.
2. Select WPS Office and tap Cancel subscription.
3. Retain the Google Play confirmation email.

Email cancellation

1. Email [email protected] or use the WPS help center form and include your order number and WPS Office user ID.
2. Request that auto-renewal be disabled and ask for confirmation of cancellation in writing.
3. Save the reply as proof.

Post - registered letter

1. Send a registered letter to: WPS Office, 167-169 Great Portland Street, W1W 5PF London, United Kingdom.
2. Include full account details, order number, and signed request to cancel auto-renewal.
3. Keep the postal receipt and a copy of the letter as evidence.

Moving abroad or change of residence

If you move and no longer need WPS Office, you may cancel following the standard cancellation routes above. Provide proof of address change if you request pro rata refund consideration for exceptional circumstances; WPS Office refund policy states refunds are not granted unconditionally, but may be considered for quality or duplicate purchase issues.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cancellation routes allowed for distance contracts.

Price increase

If WPS Office raises the price during an ongoing subscription period, check the notification you received from WPS. If the price change affects your contract and you object, you may cancel before the next renewal. Keep notices and request confirmation of cancellation. Provide the price change notice in email as proof.

Applicable law: Consumer Rights Act 2015 for unfair terms; Consumer Contracts Regulations 2013 for information requirements.

Death of the subscriber

To cancel an account after the subscriber's death, contact WPS Office customer service by email [email protected] and provide a copy of the death certificate and proof of authority (probate or executor documentation). WPS Office may process cancellation and investigate refund entitlement under their discretionary refund exceptions.

Legitimate ground accepted by WPS Office

Research lists accepted exceptional refund reasons: service faults preventing Premium benefits, duplicate purchases, quality issues or where law requires refund. Provide supporting documents: screenshots of faults, order numbers, bank receipts and user ID.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

For monthly subscriptions there is no minimum commitment; cancel before the billing renewal to stop future charges. For one-time purchases there is no auto-renewal and no cancellation required.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you generally have 14 days to cancel distance contracts for services. If WPS Office started supplying digital content immediately after you gave express consent and acknowledged loss of cancellation rights, you lose the 14-day right. If you did not give such consent, you can cancel within 14 days but WPS may charge for the proportion of service already supplied. Send cancellation notice within 14 days and request refund within 14 days of the cancellation notice.

Before cancelling: negotiate

WPS Office retention offers are not widely published in research. There is no recorded standard retention discount. To request a retention offer, email [email protected] with your order number and explain you plan to cancel; ask specifically for a discount or a reduced-rate renewal. If you bought through Apple or Google, ask the platform for options and check for promotional renewal offers in the app subscription screen.

What cancelling saves you - yearly maths

Use the plan monthly prices from WPS pricing:

• WPS VIP Monthly: £3.99. Yearly cost = £3.99 x 12 = £47.88 per year.
• WPS Pro Monthly: £5.99. Yearly cost = £5.99 x 12 = £71.88 per year.
• WPS Pro AI Monthly: £5.99. Yearly cost = £5.99 x 12 = £71.88 per year.
• WPS Standard: Free = £0 per year.

If you cancel a WPS VIP Monthly subscription you save £47.88 per year. If you cancel WPS Pro you save £71.88 per year. Cheapest real alternative from free competitors is LibreOffice at £0 per month and £0 per year.

Relevant UK law

Key laws that apply to WPS Office sales in the UK are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for distance contracts, with exceptions for immediate supply of digital content if the consumer gave express consent and acknowledged loss of cancellation rights.

Auto-renewal and hard-to-cancel practices

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If you believe WPS Office uses unclear wording or hard-to-find cancellation routes, complain to WPS Office in writing and escalate to Citizens Advice for guidance. For qualifying card payments, use Section 75 chargeback or contact your card issuer for a chargeback.

How to escalate a refused refund

If WPS Office refuses a refund you believe you are due under the Consumer Contracts Regulations or Consumer Rights Act, request a written explanation. Then complain to Citizens Advice and, if applicable, use a chargeback via your card issuer. If the dispute concerns regulated financial services or communications, use the relevant ombudsman. Keep all evidence: order numbers, emails, screenshots and timelines.

Access and final billing

After cancelling auto-renewal you will retain access to Premium features until the end of your current billing period. WPS Office states that cancelled subscriptions remain active through the paid period. Check your account 'My Subscription' status and keep screenshots.

Data and account content

Export any documents stored in WPS cloud before your subscription ends. Download locally any templates, cloud files or saved PDFs. WPS provides 20 GB cloud on some paid plans; ensure you copy files before access is restricted when a plan expires.

Re-activation

Canceled or expired subscriptions cannot be restarted; to resume Premium benefits you must purchase a new subscription after expiry according to WPS support notes. Keep order numbers and confirm any promotional rates before repurchasing.

Use this checklist to cancel cleanly and keep evidence.

• Find your order number and WPS Office user ID in the app or purchase email.
• Decide cancellation route: Web Subscription Management Center, Apple, Google or email to [email protected].
• If using the web method, sign in and toggle auto-renew off; take a screenshot of the confirmation.
• If cancelling via Apple or Google, keep the platform confirmation email as proof.
• If you need a refund for duplicate purchase or service fault, prepare screenshots, order numbers and bank receipts to attach to your claim.
• Export all cloud-stored documents before subscription expiry.
• If you send a registered letter, keep the postal receipt and a copy of the signed letter.
• If cancellation is refused, request written reasons and escalate to Citizens Advice or your card issuer for chargeback if eligible.