Cancel Xplora the easy way

Service overview

Xplora is a platform and product line that combines children focused smartwatches with a dedicated SIM plan and app-based parental controls. The watches offer calling, location tracking, messaging and activity features designed for children and seniors.

Who runs Xplora

Xplora Technologies AS is headquartered in Oslo, Norway. The founder and CEO is Sten Kirkbak and the company was founded in 2016.

Company facts

See product pages for details: X6Play and XGO3.

Web - cancel via MyPage or support portal

1. Sign in to your Xplora account at the Xplora support portal or MyPage.
2. Locate Subscriptions, Plans or Billing.
3. Select the active Xplora SIM/plan and choose Cancel subscription.
4. Keep a screenshot and save any confirmation email.
5. If you do not see cancellation options, create a support ticket at the portal linked from tariff information.

iOS - cancel through Apple

1. Open iPhone Settings and tap your name.
2. Tap Subscriptions, find Xplora and tap Cancel Subscription.
3. Save the Apple confirmation email or screenshot as proof.

Android - cancel through Google Play

1. Open Google Play, tap your profile icon and go to Payments & Subscriptions.
2. Tap Subscriptions, select Xplora and tap Cancel.
3. Keep the Google Play confirmation or email.

Email cancellation

1. Send an email to [email protected] from the account holder email.
2. Include full name, account ID, IMEI or watch serial, and explicit request to Cancel the subscription.
3. Request written confirmation and save the reply.

Post - registered letter

1. Write a signed cancellation letter stating your name, address, account ID and request to Cancel the plan.
2. Send by Recorded Delivery to Xplora, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep the recorded delivery receipt as proof; allow 30 days notice to take effect.

End of commitment or fixed-term expiry

If your plan is the Connect 12 Basic SIM plan, the minimum commitment is 12 months. After the 12-month contract ends you can cancel before the next renewal. Xplora states automatic rollover to month-to-month after the annual subscription expires according to customer reports; check your account and cancel before the rollover date. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Cooling-off period (14 days)

You have a 14-day right to cancel under the Consumer Contracts Regulations 2013 for contracts concluded online or off-premises. If you cancel within 14 days you are entitled to a full refund of sums paid, unless you expressly consented to immediate performance of digital content. To claim this right, notify Xplora by email or post and retain proof of sending.

Price increases

If Xplora increases the price mid-contract and your contract documents treat it as a material change, you may have the right to terminate without penalty. Provide the price increase notice from Xplora and your account statement as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair terms.

Moving abroad

If you permanently move outside the service area and Xplora cannot supply the service, present evidence of your new address and proof of move. Xplora does not publish a specific policy for relocation; include your proof when requesting cancellation.

Death of subscriber

To cancel after the death of the account holder, send a copy of the death certificate and account details to [email protected] or by post. Xplora does not publish a dedicated bereavement policy; keep copies of submitted documents.

Service failure and legitimate ground

The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. If Xplora fails to provide reliable call, message or data service as required, record evidence (logs, screenshots, dates) and complain. CISAS or Citizens Advice can be used for escalation. Xplora has customer reports of call and billing failures; include those specific logs when filing a dispute. Applicable law: Consumer Rights Act 2015.

Before you cancel - negotiate

Xplora does not have widely reported standard retention offers in the research. To request a retention offer, email [email protected] or use the support portal and state the immediate reason to Cancel and ask for a discounted monthly rate or early termination waiver. Cite your account ID and the date when your annual plan will roll to monthly billing. If you paid by card, mention you will seek a chargeback if billing continues after cancellation and you have proof.

What cancellation saves you - concrete math

Monthly plan: £7.99 per month. Yearly cost if left on monthly billing: 7.99 x 12 = £95.88 per year. Hardware options: X6Play watch hardware one-time purchase is £109.99. XGO3 hardware is £139.00. Example saving if you cancel a rolling monthly plan for one year: stop 12 x £7.99 = you save £95.88. If you cancel an unused annual plan and no refund is issued, the cash saving is zero in the current year but you avoid future £7.99 monthly charges.

Cheapest real alternative: Use a standard low-cost mobile SIM-only plan and pair it with an unlocked smartwatch SIM. Example alternative provider prices vary; compute savings by comparing 12 x £7.99 = £95.88 versus any alternative monthly plan price multiplied by 12. For device-only comparison, buying the X6Play hardware at £109.99 plus a low-cost SIM may be cheaper than continuing an unwanted Xplora subscription.

Key UK consumer law

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for online and off-premises contracts with a full refund if exercised. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms including disproportionate cancellation penalties.

Auto-renewal and CMA guidance

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Keep notices and screenshots of renewal terms. If Xplora has unclear renewal terms, state this when escalating.

Escalation path

Step 1 - Complain to Xplora via support portal or [email protected] and keep written records. Step 2 - If unresolved, contact Citizens Advice for guidance and raise a complaint with CISAS (Communications and Internet Services Adjudication Scheme) for telecom disputes. Step 3 - Use your card issuer for chargeback or Section 75 for qualifying card payments. Applicable bodies: CISAS and Citizens Advice.

Check final billing

After cancellation, review your bank or card statements for any further charges. If Xplora charges after your cancellation effective date, contact your bank and request a chargeback or reversal with dates and confirmation emails as evidence.

Access and data

Save any location history, messages or contacts you need before cancellation. Xplora does not publish a public data-retention period; export important data from the app prior to cancelling.

Re-activation and device use

You can often continue to use the watch hardware with a different SIM if the watch supports a standard SIM. Check the product pages for compatibility: X6Play and XGO3. If you wish to re-activate Xplora later, you will need to re-subscribe and possibly purchase a new plan if the previous contract was terminated.

Use this checklist to cancel with proof and protect your rights.

• Log in to MyPage or the Xplora support portal and attempt cancellation online.
• If cancelled online, save the confirmation email and take a screenshot of the account status.
• If cancelled via Apple or Google Play, retain the platform cancellation receipt.
• If sending a letter, send by Recorded Delivery to Xplora, 123 Example Street, EC1A 1AA London, United Kingdom and keep the receipt.
• Within 14 days of purchase, exercise your Consumer Contracts Regulations 2013 cooling-off right for a full refund if applicable.
• Gather evidence of service faults: call logs, screenshots, dates and times for complaints under the Consumer Rights Act 2015.
• If charges continue after cancellation, contact your bank for chargeback or Section 75 where eligible.