Basic
£0
/ mois
40 minutes per meeting, 100 participants, limited AI, Team Chat, VoIP calling, 1 personal booking page, 3 editable whiteboards, limited AI Productivity Suite.
40 minutes per meeting
100 participants
limited AI
Team Chat
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Zoom Pro the easy way
We generate and send your cancellation letter to Zoom Pro by registered mail
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Preview of your letter
PreviewSender
Recipient
Zoom Pro
106 Mount Street
W1K 2TW London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Zoom Pro agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zoom Pro service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zoom Pro service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Zoom Pro
Step-by-step UK guide to cancel Zoom Pro, refunds, rights and alternatives. Includes exact prices and how long cancellations take.
https://zoom.us
London, United Kingdom
Software Saas
Cancellation at a glance
| fastest method (name it + why) | Web portal - self-service cancellation in Zoom account Billing, immediate confirmation by email |
| effective delay | Until end of current billing period for monthly subscriptions; until end of current subscription term for annual subscriptions |
| notice period | No separate notice required - cancellation takes effect at end of billing period |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Monthly plans - none; Annual plans - 12 months |
| phone + hours | Not published by Zoom Pro |
| postal address for registered letter | Zoom Pro, 106 Mount Street, W1K 2TW London, United Kingdom |
What is Zoom Pro
Overview
Zoom Pro is a paid tier of Zoom video conferencing that adds longer meeting durations, increased cloud storage per user and advanced meeting features compared with the free Basic plan.
Who it is for
Zoom Pro targets small businesses, freelancers, educators and individuals who need meetings longer than the Basic 40-minute limit and want 10 GB cloud recording per user and live chat support.
Key capabilities
Pro includes meetings up to 30 hours, 100 participants, 10 GB cloud storage per user, advanced AI meeting summaries and unlimited clips as specified in Zoom pricing for the Pro tier.
| Plan | Pro |
| Monthly price (UK) | £11.99 |
| Annual price (UK) | £119.88 |
| Main limit removed vs Basic | 30 hours meeting length |
How to cancel Zoom Pro
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web portal (Zoom account) | Sign in to Zoom web portal, Account Management - Billing - Plan Management, cancel subscription | 5-15 minutes | Cancellation confirmation email from Zoom | Easy |
| Apple App Store (iOS) | Cancel via Apple subscriptions in your Apple ID account (Zoom cannot cancel) | 3-10 minutes | Apple subscription cancellation confirmation | Medium |
| Google Play (Android) | Cancel via Google Play subscriptions under your Google account (Zoom cannot cancel) | 3-10 minutes | Google Play cancellation confirmation | Medium |
| Third-party reseller | Cancel through the reseller portal or contact reseller support | Varies by reseller | Reseller confirmation | Hard |
| Phone | Not specified as a standard cancellation route; contact support for account questions | Not published by Zoom Pro | Not published by Zoom Pro | Hard |
| Post | Not specified as a standard route; postal registered letter can be used to send notice to London address | Dependent on postal delivery | Postal proof of delivery | Hard |
Web portal - step by step
- Go to the Zoom web portal and sign in to the account owner or billing admin account.
- Navigate to Account Management - Billing or Plans and Billing - Plan Management.
- Locate your Pro subscription and click Cancel.
- Follow the on-screen prompts to confirm cancellation.
- Keep the cancellation confirmation email that Zoom sends as proof.
- Reference: Zoom official cancellation instructions.
iOS (Apple App Store) - step by step
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions, find Zoom and tap Cancel Subscription.
- Apple will send a confirmation email. Zoom cannot cancel App Store subscriptions on your behalf.
- See Zoom support note: Zoom support.
Android (Google Play) - step by step
- Open the Google Play Store app and tap your profile icon.
- Tap Payments and subscriptions - Subscriptions, select Zoom Pro and tap Cancel subscription.
- Keep Google Play confirmation as proof; Zoom cannot cancel Play store purchases.
Third-party reseller - step by step
- Identify which reseller charged you (invoice or purchase confirmation).
- Log in to that reseller account or contact reseller support to cancel the subscription.
- Keep the reseller cancellation confirmation.
Phone or post - step by step
- Phone: Zoom does not list phone cancellation as standard. Use web portal or provider portal.
- Post: Send a signed registered letter to: Zoom Pro, 106 Mount Street, W1K 2TW London, United Kingdom. Keep delivery receipt as proof.
Cancel by reason
Moving residence or change of country
If you move country and your payment method or supplier no longer supports the subscription you should cancel via the web portal or the provider through which you purchased. Provide a proof document such as a change of address utility bill or bank statement when the reseller requests it. The applicable law for distance contracts is The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for cancellations started online.
Price increase
If Zoom raises the price on renewal and you receive a renewal cooling-off notice, you have a right to cancel the renewed contract during the renewal cooling-off period without penalty. Keep the renewal notice as proof. Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rules (see cooling-off rights).
Death of the subscriber
In the event of the subscriber's death, a representative should contact Zoom or the reseller and provide a death certificate and proof of authority to manage the estate. The provider will request documents from the estate administrator. Applicable law: Consumer Contracts Regulations 2013 where relevant to distance contracts.
Legitimate ground / fault by the service
Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If Zoom materially fails to provide the service required by contract you can raise a complaint and request termination and refund. Evidence required can include screenshots, log files, dates of failures and correspondence. Applicable law: Consumer Rights Act 2015.
End of commitment
If your plan is annual, cancellation will take effect at the end of the 12-month term and future renewals will stop. For annual plans gather your invoice and the account owner email confirmation as proof.
Cooling-off (14 day right)
If you signed up online you have a 14-day cancellation right under the Consumer Contracts Regulations 2013 for distance contracts. If you accepted immediate access to digital content you may have lost the right to a refund for content already supplied, but you retain cancellation rights for the subscription element. Show order confirmation and cancellation request as proof. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off rules (cooling-off rights).
Negotiate or save
Before you cancel: negotiate
Research shows no public record of standard retention offers from Zoom Pro. If you want to ask for discounts, contact Zoom Billing or your reseller support and state the exact offer you are seeking and your reason to leave. Example script: "I would like to cancel my Pro subscription effective at the end of the billing period. Before I cancel, can you offer a promotional rate or annual discount? My current plan is Pro at £11.99 per month." Keep written chat or email proof of any offer.
What cancelling saves - math
Compute annual costs and savings from monthly to annual and versus competitors using published UK prices.
Pro monthly: £11.99 x 12 = £143.88 per year.
Pro annual: £119.88 per year. Annual saving versus monthly: £143.88 - £119.88 = £24.00 per year.
Business monthly: £19.99 x 12 = £239.88 per year.
Business annual: £199.88 per year. Annual saving: £239.88 - £199.88 = £40.00 per year.
Cheapest real alternative from competitor data: Microsoft Teams Premium at £7.70 per month or £92.40 per year. Savings vs Pro annual: £119.88 - £92.40 = £27.48 per year if you move from Zoom Pro annual to Teams Premium annual.
Legal protections and escalation
Key UK consumer laws
Consumer Rights Act 2015 - services must be provided with reasonable care and skill. Consumer Contracts Regulations 2013 - 14-day cooling-off period for most online distance contracts. Digital Markets, Competition and Consumers Act 2024 - specific rules on renewal cooling-off periods and the requirement for traders to provide renewal notices.
Cooling-off and refunds
The Digital Markets, Competition and Consumers Act 2024 grants a right to cancel a subscription contract during an initial cooling-off period and during renewal cooling-off periods; the trader must provide a renewal 'cooling-off notice' on the first day of each renewal cooling-off period. See official text.
Escalation route
1. Complain to Zoom or the reseller and keep written records. 2. Seek help from Citizens Advice for next steps. 3. For qualifying card payments, consider Section 75 or chargeback through your card issuer. 4. If unresolved, escalate to the relevant ombudsman where applicable. For online contract and refund timescales see the Digital Markets Act section 261 refund timing rules: refunds due within 24 hours for online notifications or 3 working days for other notifications - see section 261.
What to do after cancelling Zoom Pro
Check your final billing
Confirm the cancellation confirmation email and verify your account statement for any final charges. Annual subscriptions remain active until the end of the term; no automatic refunds for time remaining unless statutory refund rights apply.
Download your data and recordings
Export or download cloud recordings, chat history and files before the subscription expires. After cancellation standard Basic account limits apply and Zoom may delete some cloud data if your account exceeds the free storage limits.
Re-activation and refunds
To re-activate, purchase a new plan in the Zoom web portal. For refund requests reference the account invoice and cancellation confirmation when contacting Zoom support or the reseller. For unauthorised charges contact your bank and Zoom Trust and Safety as noted by Zoom support.
Next steps and practical checklist
Follow this checklist to cancel Zoom Pro cleanly and protect your data and money.
- Sign in to the Zoom web portal and cancel in Account Management - Billing.
- Save the cancellation confirmation email as proof.
- If you bought via Apple App Store or Google Play, cancel in that store and save confirmation.
- Download cloud recordings and chat transcripts before the subscription ends.
- Check final billing and request refunds citing Consumer Contracts Regulations 2013 or Digital Markets Act rights if applicable.
- If no response, contact Citizens Advice and consider card chargeback or Section 75 for qualifying purchases.
Plans
Pro
£11.99
/ mois
30 hours per meeting, 100 participants, 10 GB cloud storage per user, unlimited meeting summaries, unlimited clips, Zoom Mail, Zoom Calendar, live chat support.
30 hours per meeting
100 participants
10 GB cloud storage per user
unlimited meeting summaries
Business
£19.99
/ mois
300 participants, unlimited booking pages, SSO, managed domains, device management, multi-region storage.
300 participants
unlimited booking pages
SSO
managed domains
Enterprise
from £19.99
/ mois
1000 participants, Zoom Rooms, Workspace Reservation, advanced enterprise features; requires minimum 50 users.
1000 participants
Zoom Rooms
Workspace Reservation
advanced enterprise features; requires minimum 50 users.
No commitment. Billoff helps you cancel or adjust your Zoom Pro subscription without hunting down every detail alone.
Pros & cons
Pros
Long meeting duration on Pro: 30 hours per meeting.
10 GB cloud storage per Pro user.
Direct self-service cancellation via the Zoom web portal with email confirmation.
Cons
Renewal charges are generally non-refundable according to Zoom support.
Subscriptions bought through Apple App Store or Google Play cannot be cancelled by Zoom support.
Some reseller subscriptions require cancellation through the reseller, which makes cancellation more complex.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
GoToMeeting Pro
£19
/ mois
Unlimited meeting time and free unlimited recording and transcripts included for Pro-level customers.
Microsoft Teams Premium
£7.70
/ mois
Adds AI meeting features to Teams at a lower published price point than Zoom Pro.
Countries where Zoom Pro is available
Zoom Pro is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Zoom Pro subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Zoom Pro subscription, whichever payment method you use.
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