Cancel Arsenal Membership the easy way

Overview

Arsenal Membership is the official membership programme run by The Arsenal Football Club Limited. Membership tiers range from free digital access to paid annual memberships that provide ticket ballot access, retail discounts and other club benefits.

Main benefits

Benefits vary by tier. Typical benefits include exclusive ticket ballots for home matches, access to Ticket Exchange, 10% off Arsenal Direct retail, membership packs for junior tiers and priority access related to season ticket waiting lists.

How membership is structured

Membership is mostly sold as an annual product that renews automatically unless cancelled. Some tiers are free (Digital Membership), while junior and adult paid tiers have set annual fees.

Web cancellation (details)

1. Visit the official membership overview at https://www.arsenal.com/membership.
2. Sign in to your Arsenal account and check your membership page for any manage or cancel option.
3. If no cancel button is present, follow help page guidance at Arsenal help centre to contact Ticketing & Membership Services.
4. If within 14 days of purchase, call 0161 676 7770 and state your right to cancel under the cooling-off rules.

Phone cancellation (details)

1. Call 0161 676 7770 and ask for Ticketing & Membership Services.
2. Provide membership number, full name and payment card used.
3. State: 'I wish to cancel my membership and request confirmation and any refund where applicable'.
4. Record the cancellation reference and request an email confirmation.

Email cancellation (details)

1. Email [email protected] with subject line 'Cancel Membership'.
2. Include membership number, full name, address and date of purchase.
3. State whether you request a refund under the 14-day cooling-off period.
4. Keep the sent email and any reply as proof.

Post cancellation (details)

1. Write a signed letter stating your full name, membership number, date of purchase and the statement 'I cancel my membership'.
2. Send by registered post to Arsenal Membership, 75 Drayton Park, N5 1BU London, United Kingdom.
3. Retain the registered post receipt as proof of notice.
4. Allow the Club up to 14 days to process any refund after they receive your notice.

iOS and Android (app) cancellation (details)

1. The Arsenal Official App is available to manage membership and tickets but the Club has not published a specific in-app cancellation workflow.
2. If you cannot cancel in-app, contact Ticketing & Membership Services by phone or email and request cancellation; provide evidence of app purchase if requested.

Cooling-off within 14 days

If you purchased your Membership online, by telephone or by post you have the right to cancel within 14 days from the date of purchase or renewal. To exercise this right inform the Club within 14 days by contacting the Ticketing & Membership Services team at 0161 676 7770. If you cancel within the cooling-off period, a full refund will be issued to the card used for payment within 14 days of the Club receiving your cancellation notice.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; see Digital Markets, Competition and Consumers Act 2024 - cooling-off rights.

Moving address

The Club has not published a specific rule for cancellation due to relocation. Where relocation prevents you from using ticketing benefits, supply proof such as a tenancy agreement or utility bill and contact Ticketing & Membership Services to request case review.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill; submit documentary proof to the Club.

Price increase

If the Club increases membership prices at renewal and you do not accept the new price, the legal position requires clear notice from the trader and a right to refuse renewal. Provide the Club's renewal notice as proof and request contract termination if you decline the new price.

Applicable law: Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013. Traders must provide renewal notices that state cancellation rights.

Death of subscriber

If the named member dies, send a copy of the death certificate and the membership details to [email protected] or to the postal address to request cancellation and any eligible refund. The Club's published policy does not list an explicit process; use the legal principle that contracts terminate on the death of an individual party where personal services are required.

Legitimate grounds (illness, incapacity)

The Club does not publish an exhaustive list of acceptable legitimate grounds. For incapacity or long-term illness, provide medical evidence and contact the membership team to request cancellation and refund consideration under the Consumer Rights Act 2015.

End of commitment

Most paid memberships are annual and renew automatically. To avoid renewal charges cancel before the renewal date. If you want to cancel during a paid season outside the cooling-off period, contact the Club; refunds are not guaranteed unless specified in membership terms.

Before you cancel: negotiate

Ask Ticketing & Membership Services for retention options by phone on 0161 676 7770 or by email to [email protected]. Arsenal's published membership information lists retail discounts, ticket ballot access and membership packs as benefits; if your reason to leave is cost, ask whether you can move to a cheaper tier such as Digital Membership (free) or a junior Lite option. The Club has no publicly published standard retention offers. When you call, request a written confirmation of any retention offer.

What cancelling saves you

Annual prices listed by Arsenal allow direct calculation of yearly savings. Examples from Arsenal pricing:

• Red Membership: £38 per year. Yearly cost: £38 per year.
• Silver Membership: £59 per year. Yearly cost: £59 per year.
• Gold Membership (adult waiting list fee): £50 per year. Yearly cost: £50 per year.
• Team JGS Full (Ages 4-11): £25 per year. Yearly cost: £25 per year.
• Welcome To Our World (Ages 0-3): £10 per year. Yearly cost: £10 per year.

Sample savings math if cancelling Red Membership:

Current cost: £38 per year. Cancelled cost saved: £38 per year. Calculation shown: £38 x 1 = £38 per year.

Comparison with a competitor subscription box: Illumicrate costs £29 per month or £165 per year. Yearly cost comparison: Arsenal Red £38 per year versus Illumicrate £165 per year. Switching from Red to Illumicrate increases cost: £165 - £38 = £127 more per year.

Key UK laws and regulator

Primary legal protections come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off), the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024. The Competitions and Markets Authority (CMA) enforces consumer protections for unfair subscription practices.

Cooling-off and refunds

If you cancel within 14 days from date of purchase or renewal the Club must refund the membership fee to the payment card used within 14 days of receiving your cancellation notice. If you asked the Club to start performance during the 14-day period you may owe a proportionate fee for services already provided; for digital content that you expressly consented to receive immediately, the refund right may be limited.

Escalation steps

1. Complain to Arsenal Membership by phone, email or registered letter and keep records. 2. If unresolved, get advice from Citizens Advice. 3. If you paid by credit card and the value qualifies, consider a Section 75 claim with your card issuer or a chargeback request. 4. Report potential breaches of subscription rules to the CMA.

Relevant statutory references

See the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions: legislation.gov.uk. See membership terms at Arsenal terms of use.

Confirm access and tickets

After the Club confirms cancellation, check your Arsenal account to ensure membership benefits (ticket ballot access, retail discount) are removed or set to the appropriate tier. If you had pending ticket ballots, note that cancellation may affect eligibility.

Data and account

Request confirmation of data retention or deletion from [email protected]. If you want your account closed or data erased, state this explicitly in writing and keep the Club response.

Final billing and refunds

If you cancelled within 14 days, expect a refund to the original card within 14 days of the Club receiving your cancellation. If the Club charges a proportionate fee for services started with your consent during the cooling-off period, request a detailed breakdown of the calculation.

Re-activation

You can rejoin a membership tier at any time via the membership page. For Gold (season ticket waiting list) the annual fee is redeemable against a first season ticket purchase subject to the Club's published rules.

Use this checklist to cancel and protect your consumer rights.

• Locate your membership number and date of purchase.
• If within 14 days of purchase or renewal, prepare to contact Ticketing & Membership Services immediately to exercise cooling-off rights.
• Call 0161 676 7770 and request cancellation; note the cancellation reference.
• If calling is not possible, email [email protected] with subject 'Cancel Membership' and include membership details.
• If sending by post, use registered post to Arsenal Membership, 75 Drayton Park, N5 1BU London, United Kingdom and keep the receipt.
• Retain all replies and confirmation emails as proof.
• If you do not receive a refund within 14 days, escalate to Citizens Advice and consider Section 75 or chargeback if eligible.