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Cancel Arsenal Red Membership the easy way
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Recipient
Arsenal Red Membership
75 Drayton Park
N5 1BU London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Arsenal Red Membership agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Arsenal Red Membership service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Arsenal Red Membership service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Arsenal Red Membership
How to cancel Arsenal Red Membership in the UK, refunds, contact details and alternatives. Clear steps, rights and yearly cost comparison.
https://www.arsenal.com
London, United Kingdom
Subscription Box
Cancellation at a glance
| Fastest method (name it + why) | Phone - immediate processing for new purchases or renewals within the 14-day cooling-off period (call the Ticketing & Membership Services team). |
| Effective delay | Immediate if cancellation is within 14 days and membership unused; otherwise effective at the end of the current season. |
| Notice period | 14 days to exercise the cooling-off right; other cancellations take effect at season end. |
| Cancellation fee | 0 |
| Minimum commitment | Annual - membership renews automatically each season. |
| Phone + hours | 0161 676 7770 (Ticketing & Membership Services) - hours not publicly disclosed. |
| Postal address for registered letter | Arsenal Red Membership, 75 Drayton Park, N5 1BU London, United Kingdom |
What is Arsenal Red Membership
Overview
Arsenal Red Membership is an annual fan membership that gives supporters access to exclusive ticket ballots for every Arsenal home match, access to the Ticket Exchange to buy and sell tickets, and a retail discount. The Red tier also places members on a waiting list for higher tiers such as Silver Membership.
Who it is for
The membership is aimed at Arsenal supporters aged 17 and over who want priority ticket access and club benefits for the season. Membership renews automatically each season.
Company facts
| Legal name | THE ARSENAL FOOTBALL CLUB LIMITED |
| Headquarters | London, United Kingdom |
| Founded | 1910 |
| Annual price (most recent) | £38 |
Official membership pages: Arsenal Red membership and the general Arsenal membership hub.
How to cancel Arsenal Red Membership
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web | Contact membership team online via the membership help or account portal to request cancellation. | Immediate response if within 14 days and unused; otherwise processed to end of season. | Email confirmation or account notice if processed. | Easy |
| Phone | Call the Ticketing & Membership Services team at 0161 676 7770 and request cancellation. | Immediate during call for 14-day cancellations; otherwise confirms end-of-season cancellation. | Call reference or email confirmation if requested. | Easy |
| Send a cancellation request to the membership support channel via the help centre contact form. | Immediate acknowledgment; full processing time varies but effective dates follow rules above. | Email reply from membership support. | Medium | |
| Post (registered letter) | Send a signed letter requesting cancellation to Arsenal Red Membership at the registered address. | Effective when received. Use recorded delivery for proof. | Postal receipt and proof of delivery. | Medium |
Web
- Open the Arsenal membership help contact page.
- Use the available contact form or account portal to state you wish to cancel your Red Membership and include your membership number and full name.
- Request written confirmation of the cancellation and any refund if within 14 days.
- Keep the confirmation email for proof.
Phone
- Call 0161 676 7770 (Ticketing & Membership Services).
- State your full name, membership number and that you want to cancel the Red Membership.
- If within 14 days of purchase or renewal, state you are exercising your statutory cooling-off right and request a refund to the original card.
- Ask for a cancellation reference and an email confirmation.
Email / Contact form
- Use the membership help centre contact form at Arsenal membership contact.
- Provide membership details, the cancellation request and date of purchase or renewal.
- Ask for confirmation stating the effective cancellation date and refund timescale if applicable.
Post
- Write a signed cancellation letter with your name, membership number, purchase/renewal date and a clear request to cancel.
- Send by recorded delivery to: Arsenal Red Membership, 75 Drayton Park, N5 1BU London, United Kingdom.
- Retain the recorded delivery receipt as proof of notice.
- If within 14 days ask for a refund and state you are exercising the statutory right to cancel.
Cancel by reason
Cooling-off (change your mind within 14 days)
Rule: If the membership was purchased online, by phone, or by post, you have 14 days from the date of purchase or renewal to cancel and receive a full refund provided the membership has not been used. Refunds are returned to the original payment card within 14 days of the Club being informed.
Required proof: purchase date, membership number and bank card transaction details.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.
End of commitment / automatic renewal
Rule: The Red Membership is annual and renews automatically at the end of each season. If you cancel outside the cooling-off period, cancellation of the renewal is effective at the end of the current season; no refund is provided for the remainder of the season except where the Club agrees otherwise.
Required proof: membership number and date of cancellation request.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
Rule: Arsenal does not publish a specific price-increase cancellation policy for Red Membership in the sources reviewed. If Arsenal increases the price at renewal, standard consumer rights apply under UK law where material contract changes must be fair and visible.
Required proof: notification from the Club of the price increase and your membership records. If no fair notice was given, raise a complaint with Citizens Advice.
Applicable law: Consumer Rights Act 2015.
Moving / relocation
Rule: Arsenal Red Membership does not publicly list an explicit relocation cancellation policy. Club policy on relocation is not published in the sources reviewed.
Required proof: Not publicly disclosed by Arsenal Red Membership. If you believe relocation justifies termination, contact the membership team with proof of new address and request a manual review.
Applicable law: Consumer Rights Act 2015.
Death of subscriber
Rule: Arsenal does not publish a public, specific process for cancelling a Red Membership on the basis of the death of a subscriber in the sources reviewed.
Required proof: Not publicly disclosed by Arsenal Red Membership. Typically a death certificate is accepted by organisations; contact the membership team for instruction.
Applicable law: Consumer Rights Act 2015.
Legitimate grounds accepted by Arsenal (publicly stated)
Rule: The Club's public materials note exceptions to refunds where membership benefits have been used, where membership has been suspended or terminated by the Club, and where the Club is not obliged to refund outside the 14-day cooling-off period.
Required proof: evidence of use of benefits or suspension notices as provided by the Club.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.
Negotiate or save
Before cancelling: negotiate
Retention offers known: none are publicly listed for Arsenal Red Membership in the research data. The membership help centre does not publish standard retention discounts or surprise offers.
How to ask: Call 0161 676 7770 or use the membership contact form at the membership contact page. Say you wish to cancel and ask whether a retention offer, upgrade incentive or alternative membership exists. Request any offer in writing before confirming cancellation.
What cancelling saves you
Arsenal Red Membership price: annual £38.
Calculation for Arsenal Red Membership yearly cost: £38 x 1 = £38 per year.
Cheapest competitor from the research: England+ annual £20.
Difference if you switch from Arsenal Red to England+: £38 - £20 = £18 saved per year.
Competitor annual prices from research (for comparison): MysteryFootball annual £311.88, Mystery Football Shirt annual £631.80, Surprise Shirts Ltd annual £439.98, The Football Shirt Club annual £479.88.
Legal protections and escalation
Key consumer law in the United Kingdom
Relevant laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Consumer Rights Act 2015; Unfair Contract Terms Act 1977; and the Digital Markets, Competition and Consumers Act 2024. The regulator and advice body is Citizens Advice and the Competition and Markets Authority addresses unfair subscription practices.
Official guidance on cooling-off rights: Citizens Advice - cancelling a service and the DMCC Act text at legislation.gov.uk.
How to escalate a dispute
First complain to the Club via the membership contact channels. If the Club does not resolve the issue, seek advice from Citizens Advice. For qualifying card payments, consider Section 75 or a chargeback with your card issuer. For potential unfair auto-renewal or hard-to-cancel practices, contact the Competition and Markets Authority.
Refund timing and limits
If you cancel within the 14-day cooling-off period, Arsenal will provide a full refund to the original payment card within 14 days of being informed. Outside that period, refunds are only available where the Club agrees or where statutory exceptions apply. If digital content or services were supplied with explicit consent to start within the cooling-off period, the Club may keep payment proportional to services provided.
What to do after cancelling Arsenal Red Membership
Check access and benefits
After cancellation outside the cooling-off period, you will typically retain access until the end of the current season. You lose future ticket ballot entries after the effective cancellation date for the next season.
Data and re-activation
Contact the membership team if you want details on personal data retention and how to request removal. To re-activate later, purchase or renew membership via the official membership pages at Arsenal Red membership.
Final billing and refunds
If you cancelled within 14 days and are due a refund, the refund will be issued to the original payment card within 14 days. If you used benefits such as tickets or discounts, the Club may adjust the refund according to the services used, consistent with consumer law.
Next steps and practical checklist
Follow this checklist to cancel and protect your rights.
- Find your membership number and proof of purchase or renewal date.
- If within 14 days, prepare to state you are exercising your statutory cooling-off right and request a refund to the original card.
- Contact by phone (0161 676 7770) for fastest processing or use the membership contact form at Arsenal membership contact.
- Request written confirmation of cancellation and the refund timeline.
- If using post, send a signed, dated cancellation letter by recorded delivery to Arsenal Red Membership, 75 Drayton Park, N5 1BU London, United Kingdom and keep the receipt.
- If refund is delayed beyond 14 days, escalate to Citizens Advice and consider your card issuer options.
Pros & cons
Pros
Access to exclusive ticket ballots for every Arsenal home match.
Ability to buy and sell on the Ticket Exchange.
10% off retail purchases online and in-store.
Cons
Annual auto-renewal with limited refund rights outside the 14-day cooling-off period.
No public record of standard retention or discount offers when cancelling.
If membership benefits have been used, refunds outside the cooling-off period are not required by the Club.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Mystery Football Shirt
£52.65
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Premium mystery football shirts with subscriber perks like early kit access and free exchanges for a year.
Surprise Shirts Ltd
£36.66
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Fixed 3-month subscription with upfront payment, guaranteeing a brand new authentic shirt from recent seasons.
The Football Shirt Club (YourClub Mystery Box)
£39.99
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Subscribers can choose their preferred club guaranteeing a shirt from that team while maintaining the mystery element.
England+
£1.67
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Membership focused on England national team fans with ticket priority and exclusive content rather than physical shirts.
Countries where Arsenal Red Membership is available
Arsenal Red Membership is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Arsenal Red Membership subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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