Cancel Audiobooks the easy way

Service overview

Audiobooks is a digital audiobooks platform operated by Storytel Audiobooks USA LLC. It offers a catalogue of narrated books, original productions and podcast-style content for listeners who prefer audio formats.

Ownership and reach

Audiobooks is legally Storytel Audiobooks USA LLC., part of the Storytel group. The company was founded in 2011 and is headquartered in Burlington, Canada.

Core features

Subscriptions typically give access to monthly audiobook selections, Audible-style originals, and podcast content. Example published pricing in 2026 includes promotional and standard monthly plans such as £0.99 for a limited period and a standard plan at £5.99 per month.

Web / Account cancellation

1. Sign in to your Audiobooks account on the website.
2. Open Account or Membership settings.
3. Choose Cancel subscription or End membership and follow on-screen confirmation.
4. Save or screenshot the confirmation page and keep any confirmation email.

iOS cancellation (Apple subscriptions)

1. Open the Settings app on your iPhone.
2. Tap your Apple ID name, choose Subscriptions.
3. Find Audiobooks and choose Cancel Subscription.
4. Keep the Apple subscription confirmation screenshot or email as proof.

Android cancellation (Google Play)

1. Open Google Play Store app and tap your profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select Audiobooks and tap Cancel subscription.
4. Save the Google Play confirmation as proof.

Phone or chat cancellation

1. Use the platform's contact form to start a live chat or call customer support if a phone number is published.
2. State your account email and request cancellation immediately.
3. Ask for a confirmation reference and save the chat transcript or reference number.

Email cancellation

1. Send an email to [email protected] with your account name, email, and a clear cancellation request.
2. Request written confirmation and keep the response as proof.

Post cancellation (registered letter)

1. Write a signed letter with your account details, request to cancel and date the letter.
2. Send by registered post to: Audiobooks, 124 City Road, EC1V 2NX London, United Kingdom.
3. Keep your postal receipt and any reply as proof.

Price increase

If Audiobooks raises the price of a subscription without your express agreement for the increase, you can cancel and request a refund for future payments. The Digital Markets, Competition and Consumers Act 2024 says a consumer may cancel during an initial or renewal cooling-off period without penalty. Provide a copy of the price increase notice and your account statement as proof.

Moving / relocation

If you relocate and the service is no longer available in the new location, provide proof of new address (utility bill or tenancy agreement) and your account details. Audiobooks public documentation on accepted relocation cancellations is Not published by Audiobooks. Relevant rule: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Death of the subscriber

To close an account after the subscriber dies, send a copy of the death certificate and proof of authority for handling the deceased's affairs. Audiobooks does not publish a dedicated policy on this; provide documents to support the request. Applicable law: Consumer Rights Act 2015 for fair contract terms and dealing with personal data.

Legitimate ground (service fault)

If the service is not supplied with reasonable care and skill, you may cancel and request a refund under the Consumer Rights Act 2015. Provide screenshots, logs, or other evidence showing the service failing to perform as stated.

End of commitment

If your plan has a fixed minimum term, cancellation at the end of the term requires a notice in line with contract terms. Audiobooks minimum commitment is Not published by Audiobooks; check your contract. Consumer Contracts Regulations 2013 apply to distance contracts.

Cooling-off (change of mind)

For digital services bought at a distance you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If the service started with your express consent before the 14 days expired, the trader may be entitled to charge for the period used. Provide evidence of purchase date and any express consent. Also see the Digital Markets, Competition and Consumers Act 2024 for subscription cooling-off rights.

Before you cancel: negotiate

Audiobooks-specific retention offers are not publicly reported. For similar audiobook platforms, common retention deals include promotional months or lowered monthly fees. When you contact support ask explicitly for a retention offer, name competing price points, and request a written offer by email. If you subscribed via Apple or Google Play, you may need to cancel via the store settings rather than through platform support.

What cancelling saves you

Using the published plan prices: Audible Standard shows a typical monthly price of £5.99. Annual cost calculation: £5.99 x 12 = £71.88 per year. Promotional price example: £0.99 for the first 3 months then £5.99 thereafter. If you stop a £5.99/month plan you save £71.88 a year. The cheapest identified competitor from research is Audible Standard at £5.99/month. Other published alternatives: FairyLoot at £20.00/month and Illumicrate at £29.00/month. Example individual audiobook purchase prices found: £14.37, £10.76, £15.79 which may be cheaper if you buy single titles rather than a subscription.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Distance contracts have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds cooling-off rights for subscription contracts and bans penalties for cancellation in that period.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If a subscription renews without clear consent, you can complain to Citizens Advice for next steps.

How to escalate

First complain to Audiobooks and keep copies of all correspondence. If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service. You may use your card issuer for chargeback or Section 75 if payment qualifies. For statutory law see the official regulations: Consumer Contracts Regulations 2013 and the Digital Markets Act guidance: Digital Markets, Competition and Consumers Act 2024.

Access and remaining content

Check whether your membership cancellation stops access immediately or at the end of the billing period. If you purchased individual audiobooks separately, those purchases may remain available depending on platform rules. Keep screenshots of your library before cancellation.

Final billing and refunds

If you are owed a refund under the Consumer Contracts Regulations 2013, the trader must reimburse within 14 days after being informed of the cancellation. If Audiobooks cancels the service, they may grant a prorated refund for unused days unless termination is for fraud or misuse.

Data and re-activation

Review the privacy or account settings for how your personal data is treated on account closure. To re-activate later, sign in and follow re-subscription steps or reinstall the app and restore purchases if permitted.

Follow this checklist to cancel cleanly and protect your rights.

• Find your account email and subscription ID.
• Decide which cancellation channel you will use: web, app store, email, phone or registered post.
• If using post, send a signed, dated registered letter to Audiobooks, 124 City Road, EC1V 2NX London, United Kingdom and keep the postal receipt.
• If using email, send to [email protected] and request written confirmation.
• Save a screenshot of any confirmation page or a copy of the confirmation email.
• If you want a refund, state the legal basis (14-day cooling-off or service failure) and request reimbursement within 14 days.
• If you subscribed through Apple or Google Play, cancel via the store subscriptions area as well.