Cancel Earth Breeze the easy way

Product overview

Earth Breeze makes low-waste laundry detergent sheets and dishwasher tabs sold as one-off purchases and as subscriptions. The sheets are marketed for low packaging waste, reduced shipping emissions and simple dosing.

Business model

Earth Breeze sells single packs, monthly subscriptions and an annual subscription. Subscriptions deliver packs on a recurring schedule and can be managed from your online account.

Company facts

See Earth Breeze product and subscription details on the official UK store: Earth Breeze UK subscription page.

Web - cancel from your account

1. Open https://uk.earthbreeze.com/.
2. Sign in to your account with the email used to subscribe.
3. Go to the subscription or "Manage Subscription" section.
4. Select the active subscription and choose "Cancel" or "Pause".
5. Confirm cancellation and save the confirmation email or take a screenshot.

Email - cancel by message

1. Compose an email to [email protected] with subject "Cancel subscription - [Order number]".
2. Include your full name, order number, address and the scheduled shipment date.
3. Request explicit confirmation of cancellation and a final billing statement.
4. Keep the sent email and any reply as proof.

Phone - when phone is available

1. Check the official help pages for any telephone contact numbers: official cancellation help.
2. If you locate a phone number, call and ask to cancel the subscription, note the time, name of agent and confirmation reference.
3. Ask for confirmation by email to preserve proof.

Post - written cancellation

1. Write a letter including your name, order number, email, telephone and a clear statement: "I cancel my subscription for Earth Breeze, effective immediately."
2. Post it by registered mail to: Earth Breeze, 100 Fetter Lane, EC4A 1BN London, United Kingdom.
3. Keep the registered mail receipt as proof. Allow delivery time when calculating the 48 hour cutoff.

Mobile apps (iOS / Android)

1. If subscribed via an app store, check your Apple or Google subscriptions and cancel directly through your app store account.
2. If the subscription is billed by Earth Breeze rather than the app store, follow the web steps above.
3. Store screenshots of the cancellation confirmation and any app store receipts.

Moving abroad or change of address

If you move and no longer want deliveries, cancel the subscription through your account or by email. Provide proof with a forwarding address confirmation or utility bill showing new address if Earth Breeze requests it. Applicable law: Consumer Contracts Regulations 2013 for contract termination rights when required.

Price increase

If Earth Breeze raises the subscription price, you have the right to cancel the contract without penalty if the price increase is not agreed in your original terms. Send a cancellation notice with the new price reference and your order details. Applicable law: Consumer Rights Act 2015 for unfair terms and the CMA guidance on auto-renewal and price changes.

Death of the subscriber

Next of kin or the executor should contact Earth Breeze with a copy of the death certificate and the account details and request cancellation. Proof required: death certificate and evidence of authority if asked.

Legitimate ground - product fault or dissatisfaction

Earth Breeze offers a 100% money-back guarantee within 60 days of delivery for first-time customers who are not satisfied. A return of the product is required to receive the refund. Proof required: order number, photos of the defect if applicable, and returned item tracking. See the published refund policy: refund policy.

End of commitment

If you are on a recurring subscription that has no fixed minimum term you may cancel at any time. If your subscription is pre-paid (for example annual subscription), cancellation prevents future renewals but does not automatically refund a processed order unless within the refund returns policy. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14 day right)

For online contracts, you generally have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. Notify Earth Breeze with a clear statement to cancel the contract. If you exercise the right, return the goods to obtain a refund. Exceptions may apply for opened or used digital content or if you agreed to immediate supply of goods that lose value.

Before you cancel: negotiate

Earth Breeze does not publish standard retention offers. Research does not show public offers such as discounts or credits used to retain customers. To ask for retention offers, use this script in an email or in the web chat: state your desire to cancel, cite the order number and ask "Do you have a retention offer or discount to keep my subscription?" Keep copies of any replies. If no retention is offered, proceed to cancel via your account or email.

What cancelling saves you - price math

Monthly subscription price from research: £9 per month. Annual subscription price: £89 for 12 packs.

Monthly subscription annual cost: 12 × £9 = £108 per year.

Annual subscription cost: £89 per year. Savings versus monthly subscription: £108 - £89 = £19 per year.

Earth Breeze states the annual subscription saves £91 compared to a usual price of £180 for the same quantity: £180 - £89 = £91 saved.

Cost per load on subscription: £0.23 per load (23 pence).

Cheapest named competitor from research: Kit & Kin estimated at £8.33 per month (estimated annual £99.90). Comparison: Earth Breeze monthly £9 × 12 = £108 vs Kit & Kin annual estimate £99.90. Kit & Kin appears cheaper at £8.33 per month.

Applicable UK law

Key laws: Consumer Contracts Regulations 2013 (14 day cooling-off period) and Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms are not binding). The CMA treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Your rights when cancelling

You may cancel during the 14 day cooling-off period under the Consumer Contracts Regulations 2013 by sending a clear statement to the trader. For service quality or unfair terms, the Consumer Rights Act 2015 applies. If the company charges you after cancellation without written consent, you may be entitled to a refund.

How to escalate

1) Complain to Earth Breeze first, keeping records. 2) For unresolved disputes seek advice from Citizens Advice. 3) For payments by credit card consider a Section 75 claim or contact your card issuer for chargeback. 4) The CMA provides guidance on subscription practices if you suspect the terms are unfair. Use the legislation reference for cooling-off rights: legislation.gov.uk cooling-off rights.

Check final billing and refund timing

If you are due a refund, Earth Breeze states refunds are issued to the original payment method and typically appear within 7 to 10 business days. If an order was already processed within 48 hours of shipment, that order is not guaranteed to be cancelled and may need to be returned for a refund.

Returns and 60 day guarantee

For first-time customers Earth Breeze provides a 100% money-back guarantee within 60 days of delivery if you are not satisfied. You must return the product to receive the refund. Refund exceptions include unauthorized returns or items refused without authorization. See the official refund details: Earth Breeze refund policy.

Data and account access

After cancellation you should retain access to your account to check past invoices and confirmation emails. If you want Earth Breeze to delete personal data, make a request to [email protected] describing the data to delete and quoting your order number. Keep correspondence as proof.

Follow this checklist after deciding to cancel:

• Log in to your Earth Breeze account and cancel the subscription at least 48 hours before the next shipment.
• If you cannot access your account, email [email protected] with subject "Cancel subscription - [Order number]" and keep the sent email.
• If you sent a postal cancellation, send it by registered mail to Earth Breeze, 100 Fetter Lane, EC4A 1BN London, United Kingdom and keep the receipt.
• Take screenshots of confirmation messages and keep any confirmation emails.
• If you expect a refund, note the 7 to 10 business day processing window and keep bank statements as proof.
• If cancelling within the cooling-off period, return goods promptly and keep tracking details.
• If you are disputed by the company, contact Citizens Advice and consider chargeback or Section 75 where applicable.