Cancel Easy Cook the easy way

Overview

Easy Cook (branded EasyCook) publishes Easy Cook Magazine and digital editions with recipes, nutrition information and cooking tools aimed at home cooks. The brand operates digital subscriptions and single-issue purchases.

Who runs it

EasyCook was founded in 2020 by Dan O and Odkhuu N. The current CEO is Odkhuu N and the company reports approximately 2 employees.

Key facts

Easy Cook offers several digital subscription models and single-issue purchases. Digital editions do not include covermount gifts or printed supplements.

Web / Account portal

1. Sign in to the Easy Cook account or the digital vendor used for purchase (Pocketmags / iSubscribe if applicable).
2. Open Account or Subscriptions and select Manage subscription.
3. Choose Cancel and enter the desired cancellation date; include your order number when prompted.
4. Save confirmation and take a screenshot; expect an email to confirm cancellation.

iOS / Apple App Store

1. Open Settings on your iPhone and tap your name, then Subscriptions.
2. Find the Easy Cook or Pocketmags subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email as proof.
4. If you need a refund, contact Easy Cook support with the Apple order number and request a refund per their refund policy.

Android / Google Play

1. Open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Easy Cook subscription and tap Cancel subscription.
3. Keep the Google Play confirmation email as proof.
4. Contact Easy Cook support with the Google Play order ID to request pro-rata refund if eligible.

Phone / WhatsApp

1. Call or message +201500681235 and state your order number, plan type and the desired cancellation date.
2. Ask the agent to confirm the cancellation and the refund outcome (full refund if 72 hours before first delivery; pro-rata refund after deliveries start).
3. Save the WhatsApp chat or ask for an email confirmation.

Email

1. Send an email to [email protected] or [email protected] with your order number, plan type, desired cancellation date and bank details if payment was not made by card or PayPal.
2. Include a clear subject line: "Cancellation request - Order [your order number]".
3. Allow 24-72 hours for a reply; save the reply as your proof.

Post (registered letter)

1. Send a registered letter to: Easy Cook, Kinfra Techno Industrial Park, Kakkanchery, 673634 Calicut, India with order number and cancellation request.
2. Keep the registered delivery receipt as proof of dispatch.
3. Expect processing time of several days; follow up by email or phone.

Moving / relocation

Rule - If you cannot receive deliveries at the new address and you want to stop future deliveries, request cancellation and provide proof of relocation such as a tenancy agreement, utility bill in new name or formal change of address. Easy Cook does not publish specific relocation procedures; use the standard cancellation channels and attach proof.

Required documents - tenancy agreement, utility bill or official change of address document.

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule - If Easy Cook raises the price of an ongoing subscription, you may have a right to cancel if the contract terms allow cancellation for price changes. Check your subscription terms and contact support with your order number and a request to cancel if you do not accept the increase.

Required documents - your original order confirmation showing price, and the notice of price increase if available.

Applicable law - Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of the subscriber

Rule - Immediate family or the executor can request cancellation. Provide a death certificate and the subscriber order number so Easy Cook can close the account and stop future billing.

Required documents - death certificate and a statement of authority if the account needs to be closed by the executor.

Applicable law - Consumer Rights Act 2015.

Legitimate ground / service failure

Rule - If Easy Cook fails to perform the service with reasonable care and skill, you may cancel and request a remedy under the Consumer Rights Act 2015. Examples of legitimate grounds include repeated delivery failures or defective digital content; Easy Cook s refund policy excludes consumed meals and accepted deliveries.

Required documents - screenshots, delivery notes, email exchanges and order number showing failed performance.

Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - If your subscription term ends (for example a 12-month plan), cancel before the renewal date to avoid auto-renewal. Easy Cook states some plans auto-renew and digital vendors (Apple, Google, Pocketmags) also auto-renew.

Required documents - order number and renewal date confirmation.

Applicable law - Consumer Contracts Regulations 2013.

Cooling-off period

Rule - For distance contracts you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If the service has not started, you can cancel within 14 days for a refund. If you asked to start the service during the cooling-off period, you may be charged for service performed up to cancellation.

Required documents - order confirmation and cancellation request; if you used the cooling-off right, state the date of contract and the date you cancelled.

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Retention offers reported - No retention offers are publicly reported by Easy Cook in the available sources. If you want to try to keep the service, contact support by phone/WhatsApp or email and request a retention offer before cancelling.

How to ask - Use this script: "Order [order number]. I want to keep my subscription but need a better price. Can you offer a discount, pause, or alternative plan? If not, please cancel from [desired cancellation date] and confirm refund outcome." Provide your order number, current plan and desired change.

What cancelling saves you

Compute yearly saving for common Easy Cook plans using published prices:

• 1-Month Subscription: £4.49 x 12 = £53.88 per year.
• Unlimited Reading Subscription (Pocketmags route): £9.99 x 12 = £119.88 per year.
• 12-Month Subscription: £19.99 per year (gives 10 issues).
• Complete Your Collection: £27.99 one-off (annual style purchase).
• Single digital issue (typical in-app price): £3.99 per issue.

Cheapest real alternative from research - the 12-Month Subscription at £19.99 per year is the cheapest full-year option published by Easy Cook. Among competitors in the research, Tyga lists a price of £9.99 for Couples & Solos boxes and Crafty Cook lists a Monthly Subscription at £22.49. If your objective is to reduce spending on food content and you only read the magazine, switching from an Easy Cook monthly subscription (£4.49) to buying single issues when needed at £3.99 saves some months but annual calculations show the 12-month plan at £19.99 is the lowest yearly cost for regular readers.

Key UK consumer laws

Two laws are most relevant: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which gives a 14-day cooling-off right for distance contracts; and the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and the regulator

The Competition and Markets Authority (CMA) scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. If Easy Cook's renewal or cancellation terms are unclear, this could contravene CMA guidance on fair subscription practices.

How to escalate

Step 1: Complain to Easy Cook using email, phone/WhatsApp or registered post and keep proof. Step 2: If unresolved, get help from Citizens Advice: https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/. Step 3: If the payment was made by credit card and over £100 and under £30,000, consider a Section 75 claim with your card issuer. Step 4: Use chargeback via your card issuer if Section 75 does not apply.

Timescales for refunds

If you return goods, traders must refund within 14 days of receiving the goods back or receiving proof of return. For services, if cancelled within the cooling-off period and you did not ask to start the service, expect a refund within 14 days of cancellation under the Consumer Contracts Regulations 2013. For Easy Cook specifically, refunds are pro-rata for unused meal days excluding rest days per their refund page.

Official Which guidance on cancelling online orders: https://www.which.co.uk/consumer-rights/advice/how-do-i-cancel-an-online-order-ah8tt8e97qxi and https://www.which.co.uk/consumer-rights/advice/can-i-cancel-an-online-order-asTEa2C5lNpo.

Confirm access and final billing

Keep the cancellation confirmation email or WhatsApp message. Check your bank or card statement for the final charge. If you cancelled before the 72-hour deadline for a first-delivery full refund, expect no charge for that delivery; otherwise expect a pro-rata refund for unused meal days excluding rest days per Easy Cook policy.

Data and account closure

Ask Easy Cook to confirm what personal data they will retain and request account closure if you want all personal data deleted. Use the support email and include your order number.

Re-activation and re-subscribing

If you re-subscribe later, you may need to re-enter payment details. Special promotional first-box prices may not be available on re-subscription.

Use this checklist to cancel and preserve your rights.

• Locate your order number and subscription confirmation email.
• Decide your cancellation channel: email to [email protected], [email protected], phone/WhatsApp +201500681235 or the app store used for the purchase.
• If cancelling by email, include order number, plan type, desired cancellation date and bank details if not paid by card/PayPal.
• Cancel at least 72 hours before a scheduled delivery to qualify for a full refund on the first delivery.
• Save all confirmations (email, WhatsApp screenshots, on-screen receipts).
• If you do not receive a timely refund, raise a complaint referencing the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
• If necessary, contact Citizens Advice for next steps: https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/.