Cancel eDreams Prime Plus the easy way

Core service

eDreams Prime Plus is a paid membership that gives UK travellers discounts on flights, hotels and car rentals, access to priority support and the ability to book discounted fares for friends and family. Benefits apply when logged in and selecting the Prime fare.

Who it is for

The plan targets travellers who book often and want guaranteed member discounts and dedicated support. eDreams advertises unlimited discounts and the ability to include friends and family in bookings.

Company facts

Official help pages: automatic renewal info and Prime terms and conditions.

Web cancellation (detailed)

1. Find your Prime welcome email and set your password if not already set.
2. Log in to your account at eDreams and go to My Account then My Prime.
3. Open the profile icon (your name with the yellow star) and select My Prime account.
4. Click Manage subscription and choose Cancel.
5. Save any on-screen confirmation and expect an email confirmation or account status change.

iOS and Android cancellation

1. Open the eDreams mobile app and sign in.
2. Tap the profile icon (yellow star) and open My Prime account.
3. Select Manage subscription and confirm cancellation.
4. Take a screenshot of any confirmation screen and keep app inbox messages.

Phone cancellation

1. Call +44 207 660 4799 (24/7).
2. Tell the agent you want to cancel your Prime Plus subscription and give account details.
3. Ask for a cancellation reference number and for written confirmation to be emailed.
4. Note the time, agent name and reference number for future disputes.

Post cancellation (registered letter)

1. Write a signed cancellation letter with your full name, account email, last 4 digits of payment card and request explicit cancellation of eDreams Prime Plus.
2. Send by Recorded Delivery to: eDreams Prime Plus, 26 - 28 Hammersmith Grove, W6 7HA London, United Kingdom.
3. Keep recorded delivery receipt and proof of delivery for chargeback or complaint.

Email / Help centre cancellation

1. Use the eDreams help centre contact form to submit a cancellation request and request written confirmation.
2. Save the sent form and any reply as proof.
3. Expect potential delays in response; if no reply in 7 days, escalate to phone or Recorded Delivery.

Official cancellation instructions are available at eDreams cancel blog and account management help.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts concluded online. If you cancel within 14 days you are entitled to a full refund, minus any discounts already used on bookings. Required proof: cancellation request inside the 14-day window; a timestamped email, help center submission or recorded post delivery receipt.

Price increase

Rule: If eDreams increases the price or changes essential terms after you subscribed, you may have grounds to cancel for a material change under the Consumer Rights Act 2015 because contract terms must be fair and transparent. Required proof: screenshots or copies of original terms at signup showing the previous price and the new communicated change; correspondence from eDreams announcing the change.

Death of subscriber

Rule: Death is accepted as a legitimate ground for contract termination. Required proof: a certified copy of the death certificate and written request from the executor or next of kin to cancel the membership and request any applicable refund. Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Moving abroad

Rule: Moving does not automatically cancel a membership unless terms state territorial limits or service cannot be provided. Required proof: proof of new address or passport stamp if eDreams refuses service in the new country. If service cannot be provided and eDreams refuses to cancel, escalate to Citizens Advice and the CMA.

Used benefits during cooling-off

Rule: If you used Prime Plus discounted bookings during the 14-day cooling-off period, eDreams may deduct a proportionate amount from your refund, reflecting the value of the benefits used. Required proof: booking reference and communications showing the discount used. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

Rule: Annual memberships are non-refundable after the 14-day cooling-off period and remain active until they expire without pro-rata refunds. Required proof: your membership start date and renewal confirmation. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 regarding transparency of terms.

Before you cancel: negotiate

Retention offers reported: research does not report specific retention discounts that eDreams consistently makes. How to ask: call +44 207 660 4799, explain why you want to leave, ask the agent if they can offer a retention discount, extended trial or a downgrade from annual to monthly. Keep any written offer and ask for a confirmation email before accepting.

What cancelling saves you - exact math

Prime Plus prices: Monthly £5.99 and Annual £59.99.

Yearly cost if you stay on monthly: 12 x £5.99 = £71.88 per year.

Annual plan cost: £59.99 per year.

Saving by switching from monthly to annual: £71.88 - £59.99 = £11.89 per year.

Saving by cancelling Prime Plus versus keeping the annual plan: you avoid paying £59.99 per year.

Cheapest competitor (from research): Voyage Club monthly £50 or annual £600. Choosing Voyage Club costs £600 per year for annual plan. Comparison example: Cancelling eDreams annual £59.99 saves £600 - £59.99 = £540.01 versus Voyage Club annual price.

Key UK consumer laws

The main protections are the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for online distance contracts, and the Consumer Rights Act 2015 which requires contract terms to be fair and performed with reasonable care and skill.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you were enrolled without clear consent you may have grounds for a refund under the Consumer Rights Act 2015.

Escalation steps

1. Complain to eDreams first and keep written proof. 2. If unresolved, contact Citizens Advice for free guidance. 3. Consider a chargeback with your card issuer for unauthorised or incorrectly supplied services. 4. Report persistent unclear renewal practices to the CMA.

Payment dispute options

If eDreams continues to charge after cancellation, use your card issuer's chargeback or dispute process; include proof such as recorded delivery receipt, account screenshots and phone cancellation reference. Section 75 may apply for qualifying card charges but check with your card provider.

Check your account status

After cancellation verify your account page shows subscription cancelled or expiry date. If you cancelled by phone, keep the cancellation reference number. If cancelled by post, keep proof of delivery.

Final billing and refunds

If you cancelled within the 14-day cooling-off period request a refund. Refunds for cancellations within the cooling-off period may take 3-4 weeks to process; the timeline starts from when eDreams confirms your cancellation. Annual plans cancelled after 14 days remain active until expiry and are non-refundable.

Access to benefits and re-activation

Benefits remain until the paid period ends. To re-activate later, sign in and choose a plan; if you re-subscribe after cancellation you will be charged again according to current prices.

Follow this checklist when cancelling to maximise proof and speed:

• Find your Prime welcome email and set the account password now.
• Decide whether you will cancel via Web, Phone or Recorded Delivery.
• If by phone call +44 207 660 4799 and request a cancellation reference and confirmation email.
• If by web cancel in My Account > My Prime > Manage subscription and save screenshots.
• If sending a letter, use Recorded Delivery to: eDreams Prime Plus, 26 - 28 Hammersmith Grove, W6 7HA London, United Kingdom and keep proof of delivery.
• If within 14 days, request a refund and note that eDreams may deduct value for discounts used.
• Keep copies of all correspondence and screenshots for a potential chargeback or complaint to Citizens Advice.