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We generate and send your cancellation letter to eDreams Prime by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of eDreams Prime agreement
Step-by-step guide to cancel eDreams Prime in the UK, refund rules and escalation routes. Trustpilot rating 1.3/5. Save time and avoid common traps.
| Item | Value |
|---|---|
| Fastest method | Online via My Prime Account - instant confirmation in account and immediate processing when allowed |
| Effective delay | Cancellation takes effect at the end of the current billing period for monthly plans; annual memberships remain active until expiry. Refunds are processed up to 30 days, then 5-7 days to reach your account. |
| Notice period | 24 hours before renewal to prevent the next automatic annual charge |
| Cancellation fee | 0 |
| Minimum commitment | Annual membership - 12 months (30-day free trial auto-renews into annual) |
| Phone + hours | +44 20 7660 4799 - 24/7 |
| Postal address for registered letter | eDreams Prime, 26 - 28 Hammersmith Grove, W6 7HA London, United Kingdom |
eDreams Prime is a paid membership that offers guaranteed discounts on flights, hotels and car hire for members. The UK offering is primarily an annual subscription with a 30-day free trial that auto-renews into the paid plan.
Prime members receive exclusive price reductions on flights, up to 50% off select hotels and discounted car hire. Prime Plus adds the ability to share discounts and extra protections for refundable bookings.
| Item | Fact |
|---|---|
| Legal name | eDreams ODIGEO, S.A. |
| Headquarters | Madrid, Spain |
| Subscribers | 7.7 million |
| App Store rating | 4.4/5 |
| Typical UK price | £59.99 annual |
Official details on membership and features are available on the eDreams Prime help pages: Prime help and the product overview What is Prime.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (My Prime Account) | Log in, My Prime, Manage subscription, Cancel | 5-15 minutes | On-screen confirmation and email | Easy |
| iOS / App | Open app profile, My Prime, Manage subscription, Cancel (or cancel via App Store if billed by Apple) | 5-20 minutes | On-screen confirmation; App Store receipt if applicable | Medium |
| Android / App | Open app profile, My Prime, Manage subscription, Cancel (or cancel via Google Play if billed by Google) | 5-20 minutes | On-screen confirmation; Google Play receipt if applicable | Medium |
| Phone | Call +44 20 7660 4799 and request cancellation | Varies - 10-60 minutes | Call reference or email confirmation if provided | Medium |
| Post (recorded letter) | Send signed letter with membership details and request written confirmation | Allow 7-14 days for processing plus postage time | Registered post receipt and written reply | Hard |
| Not publicly disclosed - customer service routes via help centre | Response times vary | Email reply when provided | Hard |
For official account management instructions see How to manage my account and the eDreams cancellation blog Cancel Prime subscription.
If you move country and Prime no longer covers your bookings, present proof of relocation such as a dated utility bill, new address registration or immigration document. eDreams does not list a dedicated relocation cancellation policy, so use the standard cancellation routes and request a refund if you cancelled within the cooling-off period.
Applicable law: Consumer Contracts Regulations 2013 for distance contracts when within 14 days.
If eDreams increases the membership fee and you do not accept the new price, keep the communication from eDreams showing the price increase, the date it was notified and your membership details. You can treat an unexpected contractual change as a potential unfair term and request cancellation and a refund.
Applicable law: Consumer Rights Act 2015 on fair contract terms.
To cancel because of the death of the account holder, send a copy of the death certificate and a signed request from the executor or authorised representative. Use postal cancellation for a written record.
Applicable law: Consumer Rights Act 2015 for contractual capacity and performance.
If Prime was not disclosed clearly at signup or membership terms were hidden, you may be entitled to a full refund regardless of duration. Provide booking screenshots, original confirmation emails and proof of how Prime was presented during purchase.
Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 on unfair terms and transparency.
Annual Prime is a 12-month commitment after the trial. To stop renewal you must cancel at least 24 hours before the renewal date. If you cancel after renewal, the membership remains active until the paid period ends; no automatic prorated refund is provided except as stated under the cooling-off rules.
Applicable law: eDreams Terms plus Consumer Contracts Regulations 2013 regarding cancellation windows for distance contracts.
If you signed up online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel for any reason and receive a full refund, minus value already received (for example, discounts already used). To claim this, cancel within 14 days and request a refund. Provide your booking confirmation and cancellation timestamp.
Applicable law: Consumer Contracts Regulations 2013.
Research shows no consistent, published retention offer from eDreams Prime for UK members. There is a VIP customer support phone for Prime members and Prime Plus features, but no verified standard discount-for-staying offers were reported. When you call +44 20 7660 4799 ask for a supervisor and request either a prorated refund, a temporary price cut, or a free extension; record the outcome and ask for written confirmation.
eDreams Prime annual price: £59.99.
Compute competitor costs to compare real alternatives:
Yearly saving example versus TravelSpace UK annual: £149.00 - £59.99 = £89.01 saved per year by staying with eDreams Prime instead of TravelSpace UK annual.
If you cancel eDreams Prime you will stop the £59.99 annual charge. If you are comparing monthly-subscription models, note TravelSpace monthly £14.99 x 12 = £179.88 per year and Elope monthly £69.99 x 12 = £839.88 per year.
Relevant laws and regulators: Consumer Contracts Regulations 2013 (14-day cooling-off for distance contracts), Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms are not binding), Competition and Markets Authority (CMA) on unfair auto-renewal and hard-to-cancel subscriptions, and Citizens Advice for guidance.
1. Complain to eDreams in writing and keep records. 2. If unresolved, contact Citizens Advice and report to the CMA for systemic issues with auto-renewal. 3. If the payment was by credit card and qualifies, use Section 75 for purchases between £100 and £30,000 or request a chargeback via your bank for unauthorised or misrepresented charges. 4. If relevant, file a complaint with Trading Standards.
Use the statutory rights above as the legal basis when you request a refund or challenge unfair contract terms.
After cancellation confirm that your account shows the membership as cancelled or expired. Annual memberships remain active until the paid period ends. Keep screenshots of the cancelled status and any email confirmation.
If you cancel within the 14-day cooling-off period you are entitled to a full refund, minus any discount already used on bookings. Refunds are processed by eDreams within up to 30 days and then take an additional 5-7 days to reach your bank account according to eDreams guidance.
Account data and booking history remain in your eDreams account after cancellation. To re-activate Prime you must subscribe again; any promotional trials may not be available for repeat signups. Keep login credentials and stored receipts in case of disputes.
Use this checklist to cancel and protect your rights.
Not published by eDreams Prime
/ mois
Guaranteed discounts on flights, hotels and car hire; access to member-only discounts; up to 50% off select hotels; unlimited discounts on flights, hotels and car rentals.
Not published by eDreams Prime
/ mois
Prime Plus allows sharing discounts with up to 4 people and extra protections such as refundable credit for certain cancellations.
No commitment. Billoff helps you cancel or adjust your eDreams Prime subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£14.99
/ mois
Wholesale hotel rates and discounts on flights, cruises and tours through a subscription model.
£69.99
/ mois
Flight subscription with redeemable miles for flight distance, usable from any UK airport.
£50
/ mois
Monthly free hotel stays or a combination of hotel stays and return flights across Europe with concierge services.
eDreams Prime is available in many countries. Here are several frequently cited markets:
What you should know about eDreams Prime subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your eDreams Prime subscription, whichever payment method you use.
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